Robotic Process Automation helps health plans do more with less
Healthcare is becoming more complex every day. With new government programs, existing programs changing, how we interact with customers changing, not to mention increased regulation, it takes real thought to hone processes to keep up.
Enter Robotic Process Automation (RPA.) RPA can be described as software agents that complete repetitive tasks in business processes, freeing human workers to do higher value work. Dell Services has deployed its RPA solution — Automated Full –Time Equivalent (AFTE) — with a number of customers to help them increase productivity and accuracy, as well as keep up with their increasingly complex environments.
“We had a number of claims that got stopped in the process for manual handling,” says Karen Carlson, Director of Claims, Blue Cross & Blue Shield of Rhode Island (BCBSRI), one of Dell’s AFTE customers. “We incorporated the robots, and it has increased our efficiency. Claims are going out every day instead of bottlenecking in the program.”
AFTEs have helped BCBSRI reduce manual workloads by 25 to 30 percent.
Here are just a few of the benefits of AFTE in healthcare:
Carlson says the implementation of AFTE has gone so well that she now has “a list of 50 people standing in line waiting to get their own robot.”
If you’d like to hear more about BCBSRI’s RPA implementation and tips on how to deploy RPA in your business, listen to this webinar, These are the droids you are looking for, as Dell Services Health Plan experts talk with Carlson about how AFTE has helped them manage this new complex healthcare world.
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