Solution to the Latitude 6430u Odor

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Solution to the Latitude 6430u Odor

When the Latitude 6430u was launched we received feedback from some customers commenting on an odor around the laptop. Dell immediately addressed the customer comments in order to resolve the situation and an investigation revealed that this was occurring as a result of a specific manufacturing process. We would like to reassure customers that the odor was not related to biological contamination nor did it present a health hazard. The manufacturing process has subsequently been amended and newly purchased Latitude 6430us are not affected by the issue. Any customer who has a system with the odor  can contact our technical support team at  1-800-456-3355 or www.dell.com/support and we will arrange to replace the palm rest assembly.

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  • I called Dell regarding this issue last week.  I was told that they did not yet have the part to resolve the problem.  I will continue to call them each week to get a status on the replacement palm rests.

  • I called Dell regarding this issue last week.  I was told that they did not yet have the part to resolve the problem.  I will continue to call them each week to get a status on the replacement palm rests.