Mislabeled Batteries on Some Dell Venue Pro Smartphones

Direct2Dell

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Mislabeled Batteries on Some Dell Venue Pro Smartphones

Recently, we received some customer inquiries, and saw blog posts—like this one from TheNextWeb—and answered a few media questions around customers getting Venue Pro smartphones with batteries labeled as Engineering Samples

After investigating we concluded the batteries shipped and sold at Microsoft retail stores are indeed production quality—they were simply mislabeled at the factory. We have addressed and corrected the oversight and are working with our partners at Microsoft to replace Venue Pro units to ensure people are 100% satisfied with their purchase. Again, these are production quality batteries but were simply mislabeled. Those seeking exchanges may return to Microsoft retail stores and swap out their phones for new ones beginning early at the end of next week.

Update: I spoke incorrectly on the timing for the new units. They will be available at the end of next week, not the beginning like I originally said.

We’ve also seen reports of problems connecting some Venue Pros to protected Wi-Fi networks. Our engineers are currently investigating the issue and working with our partners at Microsoft. I'll provide an update when I have more details to share.

Update 2: We have confirmed that the Wi-Fi connectivity issue that was reported in blogs like Boy Genius Report and Ubergizmo resulted from a software glitch during Dell's manufacturing process. The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7 one. Customers who purchased Venue Pro smartphones on Monday or Tuesday (November 8 or 9) at a Microsoft Store and who are experiencing the protected Wi-Fi network connectivity issue also have the option of bringing your phone back to the Microsoft Store for an exchange, beginning at the end of next week. Your new phone will fix the Wi-Fi issue as well. 

Since there's been some confusion about my response on the Wi-Fi software issue, here's my comment on BGR.com:

More to come regarding the Dell Venue Pro here on Direct2Dell and at the #dellvenuepro hashtag on Twitter.

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  • So the phone is already available at the Microsoft store, but it is not available on the Dell website yet?

    Microsoft's website redirects to Dell for the Venue pro, so can't buy at Microsoft online either

  • khusted: Correct. At this point, the only place to buy a Venue Pro is at one of the Microsoft Stores in the United States. More details coming soon on other options.

  • Hi Lionel, I signed up for alerts for the Venue Pro, will info be sent out when its avaialble to order?

  • efjay01: Yes... more Dell Venue Pro information coming soon.

  • the "confirmed" release date for dell.com was today, yet the site still says coming soon.

    Was it pushed back due to the wifi issues?

  • I think I'm just going to give up on the Venue pro and get an HD7.  Its been 2 weeks since the official WP7 launch and there's nothing here.  Impatient? Maybe, but I've been waiting to get my hands on a WP7 phone for a year now.

  • This has not been a good launch for Dell. A slick phone that people want, but can't get, and no information on when they will be able to get one. Disappointing.