It’s that time of year again! Time to start thinking about empowering students with the tools they need to be successful this school year. As a former Sales Resolution Specialist, I’ve spoken to several customers whose Back to School experience could have benefited from a few strategic steps. Here are some tips:
Beat the rush and ensure your graduate gifts or Back to School supplies arrive in time. It’s no surprise that mobility is essential for many students. That’s who we designed the new Inspiron R line of notebooks for. Dell also has a number of other products that can fill your Back to School needs, wants and wishes. Also, be sure to check out the Dell University site for deals and contests.
Keep in mind that Dell offers both customized computer systems and pre-configured systems. If you want some specific upgrades and you’re considering a custom system, be sure to allow adequate build time 3-4 weeks during the back to school season (July/August). Please note that hold times for phone or chat sales may be longer than usual. This is Dell’s second busiest time of the year.
Want it Fast?
Order Fast Track packages that are already pre-configured to fit your needs or visit one of our third party retailers, such as Sam’s, Wal-Mart or Best Buy.
Trying to Keep it a Surprise?
Many of our customers like to surprise their students with a Dell system and matching accessories. Here are some tips on working with Dell to maintain the element of surprise and avoid spoiling surprises like graduate/college gifts.
Student Needs to Consider
Making Sure We Get Your Order Right
Always request an e-mail copy of the final system quote prior to purchase to ensure the specs and prices are exactly as you understood them during the sales conversation. Because of the busy season, you may even want to request this during the initial sales contact to avoid callbacks. This will help identify necessary changes/corrections that you might wish to make prior to the order being placed. Sales promotions are subject to change and Dell cannot guarantee availability, so keep this in mind if you need more time to consider your purchase.
Be sure to check your Order Confirmation e-mail right away to ensure that all of the components you requested are included and accurate. Once you receive your product, be sure to examine it immediately and contact Dell within the 21 day return period if there are any concerns.
Our Home and Home Office sales team is available by phone at 1-800-999-3355, Monday through Sunday, 8am - 9pm CST. Or you can chat with our sales team online 24/7. Be sure to also check out the “What Do I Buy?” section on the Dell Community site.
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During this busy season, the phone and chat lines can get backed up, so a great way to get in contact with a sales representative is through our Virtual Store Facebook pages! There are six different pages that you can reach out to for assistance:
All have sales representatives who are more than happy to talk to you and get your purchase completed!