June, 2010

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    Dell Receives a Voice of the Customer Award from Forrester Research

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    I’m thrilled to share that Dell has received a Forrester Research Voice of the Customer Award . The award recognizes initiatives that help companies dramatically improve how they collect, interpret and react to customer feedback. This year nearly 40 companies competed for the award and Dell was one of three who won. Dell was chosen after being judged on five areas of customer focus: clarity of its approach, business value to the organization, positive impact on customer experience, innovation...
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    Cybersecurity Front and Center at Symantec's Government Symposium

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    Several Dell team members, our customers and I participated in Symantec’s annual Government Symposium . The conference discussions focused on the increasing need for government and industry to understand all aspects surrounding their cybersecurity/security technology needs – from supply chain security to cybersecurity policy. One of my key takeaways was that government and industry need take an active role to be informed and aware of cybersecurity/security threats. “Cybersecurity...
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    Dell Launches New Connected Classroom Support Services

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    As technology plays an increasingly important role in the modern classroom, time wasted in waiting for equipment to be fixed or replaced can cause widespread disruption to teaching and student’s learning. Last month we announced the evolution and expansion of the Connected Classroom learning environment , and I blogged about our range of new products and services that give schools and teachers the confidence and materials to improve the teaching and learning experience. Today we are announcing...
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    Green IT is Smart Business

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    Being ‘green’ is a smart business decision as well as the right thing to do for the planet. That was the overriding message taken from the green IT event we hosted with industry analyst firm Ovum yesterday in London. I was joined at the conference by Ovum analyst Sarah Burnett , WWF ’s sustainable business lead Oliver Greenfield , Dell strategic technologist Vic Smith and about 25 sustainability and IT decision makers from the UK’s public and private sector. The discussion...
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    Dell and Adobe Flash Player 10.1

    Recently, Adobe Labs made the mobile version of Flash 10.1 available to Android users who are running Froyo or version 2.2 . As I mentioned in my Streak post , when the Froyo upate comes to it later this year, it too will have Flash capability. Despite what you might have read from other companies, I think there's still a lot of interest in being able to play Flash content on lots mobile devices and beyond. Earlier, the folks at Adobe also released the desktop version of the Flash 10.1 player...
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    Dell OEM Solutions Dives into the Deep End of the Embedded Pool

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    In late April, members of the Dell OEM Solutions team headed west to the Embedded Systems Conference in San Jose, CA. ESC Silicon Valley brings together system architects, design engineers, suppliers, analysts and media from all over the world to share their insights and lean about the embedded market. While I skipped the gown, I felt it an accurate assessment when I was told by a journalist that this seemed like the OEM Solutions Group’s arrival at a debutante ball. Don Dingee of Embedded...
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    Dell Introduces Inspiron R Laptops

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    Those of you who read Techmeme noticed we unveiled three new Inspiron laptops yesterday on Dell.com—the Inspiron R family, with 14- , 15- and 17-inch models. From my personal perspective the "R" stands for Redesigned - which these are with the new "hinge forward" design that bring the display at tad closer for better viewing. The new Inspiron R family members also feature new colors in a finish that resemble brushed aluminum (but it's not): an eye-catching Tomato Red...
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    Welcome to the Direct2Dell India blog

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    Note from Lionel: Below is a post from Ajay Arora from our Dell India team. He's a key contributor to the newest Dell blog—Direct2Dell India. It's the first country-level blog we've ever launched. Ajay's post below provides more context as to why it's important. If you'd like to reference it in the future you can go to http://direct2dell.com/india . Now, here's Ajay's post.. As a melting pot of cultural diversity, India stands strong on the global map of...
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    Add a Little Green to Your Dell Buying Experience

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    You’ve heard us say that we’re working to make ‘being green’ easy and cost-effective for our customers. I wanted to share two new examples of how we’re doing just that. 1) The Green Store At the heart of Dell’s green approach is the powerful idea that we can do MORE with less: less time, less waste, less energy, less money. So we’ve established the Green Store online to make it easier to find products that help you save energy, avoid waste and minimize...
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    Alienware at E3 2010: The Recap

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    E3 has come and gone again, and as always, it’s been a blur. How it’s possible to cram so many sights and sounds into a short three days will always be a mystery to me. I’ll do my best to give a quick recap of what I saw and heard over the past three days here in lovely Los Angeles, but I must apologize in advance for the details I'll inevitably miss: it's just been that action packed. The Alienware booth was constantly buzzing all three days. People lined up to get their hands on the new...
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    CAPturing the Moment

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    Listening. That doesn't seem like such a hard thing to do - to listen. But have you really tried it lately? Listening, not just hearing, but full-on, completely committed, totally steppin'-in-what-a-person-is-layin'-down listening can be one of the hardest things you can ever do and love at the same time. Maybe that's why so many companies (including ours from time to time) have such a hard time relating to those who matter most, their customers - they just aren't listening...
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    Dell Services Innovation Days 2010: Final Roundup

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    In this third and final blog post, here’s a round-up of the second day at Dell Services Innovation Days . James Franklin, Vice President, Business Intelligence for Dell, Inc kicked off the day talking about how Dell’s own IT organization is well down the road on a journey to fund investment in innovation at 50% of IT spend to enable it to respond – no matter what the business demand is. Dell is underpinning this through standardizing, simplifying and automating to unlock enterprise...
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    Dell Services Innovation Days 2010: Day One

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    We’ve now finished Day One at the Dell Services Innovation Days, here in the Austrian Tyrol, where we are hosting more than 20 Dell Services customers including Audi AG, Bayer Healthcare AG, MAN Nutzfahrzeuge AG and Volkswagen AG. Atul Vohra introducing the New Dell Services at the first Innovation Days event to be hosted under the Dell brand. The day was packed with energy and finished with a rousing and thought-provoking motivational presentation from three-time referee of the...
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    Beach Break Live with Dell – make sure you get in on the act at this year’s biggest beach party!

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    Here in the UK, nothing signals summer quite like festival season. With the promise of great weather, top acts, and that quintessential festival atmosphere, it is no wonder that everyone here at Dell is excited about our partnership with Beach Break Live , an award-winning beach side bonanza, combining a killer line up, frivolous fun and an unrivalled vibe with 17,500 like minded folk converging to celebrate the start of summer. Dell are partnering with Beach Break Live to make sure that 2010’s...
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    Soccer Fans - Show your colors!

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    It’s football season ! Starting today and going through July 11 millions of people around the world will be following their favorite team(s) as they make their way through the gauntlet of matches in South Africa. Soccer (a.k.a. football) is an amazing sport (my daughter plays high school varsity) with even more amazing fans. Many years ago when I lived in Germany, I was thoroughly startled one night to actually hear my German neighbors in the townhome next to ours raise their voices. Over the...
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    PC Recycling Has to be Free and Easy

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    This week, the New York Times reported that New York State joined the list of jurisdictions that have passed laws directed at electronic waste. The law highlights the growing sentiment that all manufacturers should offer free and convenient programs for consumers to return their unwanted PCs and related accessories for responsible recycling or reuse. The key words here are “free” and “convenient.” Consumers say, both in surveys and with their actions, that they don’t...
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    Dell Services Innovation Days 2010 in Austria

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    Soon, Frank Klingelhoefer, Director Business Development, Commercial, Large Enterprise for Dell Services in Europe will kick off the Dell Services Innovation Days 2010 conference in Tyrol, Austria. Charlie Richards, Margret Hanrieder and Nicole Krausse (holding Camera) - arriving at the venue with all our props. The opening keynote will be jointly delivered by Dell Services’ Vice President of Marketing, Atul Vohra and EMEA Director and General Manager for Commercial/LE Services...
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    Helping States Meet Growing Technology Demands With New Healthcare Practice

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    If you live in the U.S., you have probably heard about the healthcare reform legislation that recently became law. You may also have heard that the State of Massachusetts’ Health Connector program was the model for portions of the bill. But did you know that Dell Services has been one of the principal providers of technology services to the Massachusetts Connector since 2008? Perot Systems, and now Dell Services, has played an integral role in helping the Connector keep up with demanding...
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    Delivering on the promise of the “Virtual Era”

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    In March Dell unveiled its Solutions For The Virtual Era strategy and differentiated approach to the datacenter. This announcement showcased our commitment to customers to deliver open enterprise IT solutions that simplify the way technology is deployed, integrated and maintained in today’s data centers. This approach is predicated on Dell’s hallmarks of delivering open, capable and affordable solutions which give customers flexibility now and in the future. Delivering all three is what...
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    The Washington Report Joins Dell Blogs

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    For the past ten months I have had the great opportunity to write my weekly newsletter, The Washington Report . A combination of healthcare news, analysis, policy, information technology, and musings from across the world, the Report has been a great source of information for many in today’s fast-paced culture. I am very excited to announce that this week we are transitioning the old Washington Report website into a new Dell blog ! I encourage my readers to post comments and interact with...
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    The Alienware M11x Just Got Better, Mike

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    My friend Mike is a tech geek. His house is wired from front to back, he was the first person I knew to buy an Kindle , and heck, he was the person that introduced me to file-sharing and MSDN back in the day. So when we sat down for coffee a few days back, the conversation naturally gravitated towards tech, and since I’m a gamer, it went straight to gaming tech. I showed him my M11x. He said he was happy to see the day finally arrive that gaming laptops are truly portable, and mentioned...
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    Office 2010 Now an Option for System Orders on Dell.com

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    As of this week, those of you buying a new PC on Dell.com will likely come across a new option that you can only get here for the week: getting a full version of Microsoft’s Office 2010 pre-installed on your new system. What makes this noteworthy is that full editions of the three versions of Office 2010 won’t even be available in retail stores before June 15. Here's a screenshot of Office 2010 options in the Dell.com configurator for a Studio XPS 7100 desktop: This latest version of Office 2010...
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    I Want My Google TV

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    This is one of those blog posts that represent my personal opinion, not the view of Dell overall. Like a lot of geeky types out there, I've been looking forward to Internet and TV "convergence" for years. That's one reason that I got excited when Google unveiled the concept of Google TV to the world. Sure, merging the two mediums has been tried several times before, but I think video quality on the web is much closer to the quality we're used to getting from cable or satellite...
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    Businesswomen and The City: Shanghai

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    Note: Below is a guest post by Cindy Gallop Founder and CEO of IfWeRanTheWorld , a radically simple web platform designed to help change the world one microaction at a time, which launched in beta with a demo at TED 2010 . Cindy is speaking at the Dell-Intel Women's Entrepreneur Network in Shanghai on June 20th. I am extremely excited about the upcoming Dell Intel Women's Entrepreneur Network 'Find Your Own Path' Summit in Shanghai, for five reasons: storytelling, trading...
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    From Austin to Africa: How Dell’s Corporate Responsibility is Making a Difference

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    You may know that Dell gives 1 percent of our pre-tax profits to help make a difference, but you may not know exactly where that money goes or the impact that it has. I've had the opportunity recently to see firsthand how we're enabling fantastic things to happen - and I wanted to share a couple of stories. Earlier this month, I was fortunate to participate in the Dell Social Innovation competition, one of the events that we sponsor. This contest truly embodies the spirit behind our purpose...
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