DiversityBusiness.com recently announced the top 50 organizations for multicultural business opportunities and Dell topped the list. This is a great honor. Over 600,000 women and minority owned businesses were solicited in an online election to determine the top organizations, so this recognition demonstrates the fruits of our labor. The procurement team and our business partners have worked diligently to advance supplier diversity and the inclusion of diverse suppliers in our procurement process and this award validates our leadership in creatively integrating those suppliers into our supply chain. I appreciate their passion and tenacity and congratulate them on this prestigious award.
Supplier Diversity and diverse supplier development is an important focus for Dell. It enables us to meet and exceed our customer’s diversity business requirements and supports approximately $12 billion in revenue while providing a competitive advantage by providing a network of suppliers for account retention and acquisition. Our Supplier Diversity program activities also translate into loyal brand advocates in our strategic marketing segments. Developing diverse suppliers also creates a strong community value proposition. As we grow our diverse supply chain, share best practices and mentor, our suppliers in turn contribute to the enhancement of economic and social sustainability within their communities.
Over the past decade, the number of small businesses, including woman and minority owned businesses, operating in the United States has grown from nine million to over 24 million. Additionally, minority owned businesses have grown at approximately twice the rate of other companies, generating over $205 billion dollars in annual sales. Diverse suppliers help us better understand market trends, and the needs of our customers. In many respects, they are the voice of our customers and provide us with insights and innovative ideas
The relationship between diverse suppliers and corporations is synergistic at best. In the last 18 years, large corporations have significantly increased their business transactions with diverse suppliers. The National Minority Supplier Development Council reported that corporate spend with minority businesses has grown from $86 million of goods and services to over $100 billion. Many organizations, including Dell, have also implemented and deployed mentoring programs, best practice sharing and networking initiatives to help grow and develop supplier businesses.
This award is indeed a great recognition for our supplier diversity work and we will continue to pursue excellence in this arena. I challenge all my colleagues and industry partners to look for innovative ways to include diverse suppliers in their procurement strategy and to understand and educate others on the rewards of diverse supplier relationships.
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Dell Number 1 in America ?, I live in the UK, and purchased a dell vostro 200 in August/september 2008 via the Internet. and had vista programe installed. In December 2009, I tried to system restore 5 times, on the 5th time the computer just went blank, so I wrote to Dell Uk explaining what happened in December 2009. No reply from this letter. I know the computer is out of guarentee (just over 3 months) but I can't find anywhere in you system where I can get help without having to pay.
I believed that Dell computers was surposed to be the best, but I have changed my mind, I wish that I never heard of Dell now. all your systems may work if you have your computer that can connect with Dell systems. but my computer is just blank, so I can't connect with Dell by the computer that's faulty.
at the moment I'm useing a 10 year old plus Dell computer to write this comment, it is old and slow but it still works, the 15 month old computer is just blank, just a piece of scrap as for as I'm concerned.Dell is the worst computer I've ever had. Keith.
Diversity is only meaningful when the productivity of contractors meets the highest standards of customer service. As the blogs and forums demonstrate much improvement is required by the current Dell contractors. Dell should be addressing customer complaints and concerns.
keith1939: Sorry to see that your system is causing problems. I've sent you a private message to get some system details so we can move things forward.
azTRS80... sorry to see we're not being responsive. Is there something specific I can help you with?
I had to return my 2 hour old Studio One 19 because of dell's bios flashing failed. I wasn't really ticked and had a good online convorsation with a support person online, however Dell's 3rd party repair center was going to force me to wait a full 7 days before I could get the motherboard replaced because I guess overnight shipping was not fast enough for them. They never called and were rude and hence, after waiting for many months for a studio one, i had to replace it with a laptop from another company.. Not only does Dells practices make Dell look good or bad, but so does their 3rd party support.
Lionel I appreciate your query. Since my issues have finally been resolved I hope that the following information would be helpful and benefit Dell and your other dissatisfied clients.
Diversity is a wonderful thing when it works; however, dealing with India is a continuous nightmare. They have hung up on me, they have lied, endlessly transferred me and told me what they thought I wanted to hear. As you know from reading all the posts mine was not an isolated case. This has been a problem for many years and it is apparent that Michael Dell and his executives have not been able to resolve the multitude of customer service, sales and delivery problems. If only your responders would understand the word "Honesty" Dell would see less vitriolic posts. Dell needs an ombudsman for clients to contact to help resolve their problems in lieu of the lies and disinformation as outlined above.