The whole Dell team is thrilled to help bring Windows 7 to our customers! I am in New York today where there is great excitement and anticipation over the launch of Win 7...happening here and in many other parts of the world including London, Paris, Tokyo, Beijing to name a few global hot spots. We know we have the coolest products on the planet (and as fans of Alienware would say, in the universe) and today people all over the world usher in a new era with an operating system that makes the most out of our gear...
Simple: Windows 7 is a very stable operating system, which is fast and we believe going to deliver a remarkable customer experience. I have been using Win 7 for a few months and it has changed my life with my laptop. Windows 7 allows you to do more with fewer steps and with many cool features such as Location Aware Printing, Jump Lists to organize and speed up file and application access, file content previews on hover, and ways to get right to the windows you want with Snap/Shake/Peek.
Expressive: Windows 7 brings collaboration and multimedia together with exciting features like Windows Live Essentials, heterogeneous content integration into Media Center, Play To features that will present content stored on your PC to your designated home entertainment device, and HomeGroups that make networking other Windows 7 PCs easy and help people share files and printers among all the PCs in the network. We listen to our customers to understand and provide technology that meets their needs.
Secure: (without the hassle): Windows 7 provides security and user control without interruptions by moving pop up messages to the User Account Control center... so no more pop-ups to interrupt you (or tempt you to ignore them all).
Responsive: Faster boot times: Boot to desktop times are cut in half with Win 7. Applications launch very quickly. You can put your system to sleep and wake it up faster than before and there are fewer crashes and freezes. Windows 7 has proven to be a much more stable code base (even in beta) so expect to be delighted when you boot-up your Dell laptop or desktop loaded with Win 7.
Powerful: No fear and no limits! At Dell we "fly our own jetfighters." Ask the Alienware engineers who have been using Windows 7 on their own machines. Games launch quicker and in-game performance rocks with the combination of DirectX 11 and Windows 7. Trust us on this: if it's good enough for Area-51, it's good enough for anything!
So go ahead, discover the power of simplicity... we believe Windows 7 nails the fundamentals. When you couple the benefits of Windows 7 with the award-winning hardware and breadth of products from Dell, we believe our customers are the clear winners.
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Why doesn't Dell list the Windows 7 Family Upgrade pack on their site? Most other places are going to be selling it for $149.99 (like staples http://www.staples.com/StaplesProductDisplay?langId=-1&storeId=10001&productId=302216&catalogIdentifier=2&cmArea=SEARCH ) . I have several dell made machines I would like to upgrade to Windows 7 why is it not listed when most other SKU's are?
It's a shame that even though this "valued Dell customer" registered for the "free" Windows 7 Ultimate upgrade on a system I purchased through Dell Small Business, due to some major technical issues apparently that nobody at Dell can explain, Dell's "valuable customers" will have to wait to "discover the simplicity" by purchasing a non-OEM version of Windows 7 since the "free upgrade" registered accounts have disappeared and a bunch of "valued" Dell customers can't even log in to check their registration status and place their order for the "free" upgrade. Funny how this "valued business customer" has called three times, once to Dell Tech Support, twice to Dell Customer Support, and emailed the win7.dell.com support, and everybody else in the Dell support universe only to be transferred twice, hung up on three times after being placed on hold for over 20 minutes (I am so stubborn, I keep calling back, am I a stupid "valued" customer or what). Not one Dell support individual has been able to explain why or simply offer a quick solution so I can GET MY WINDOWS 7 ultimate version I specifically was encouraged to get and register for only upon registering my service tag, all customer support stopped and the only way this "valued" customer will get to actually experience the awesomeness of Windows 7 before Christmas time is to buy the stupid copy myself from anyone BUT DELL. I own a tech support company and we service Dells if you can believe it, and after pursuing every appropriate avenue of support to request assistance since September 22, 2009, even with proof of registration sent to my now non-existant registered email account, this "valued" customer is going to have to physically pull teeth to get somebody at Dell who is so busy being excited about the release of Windows 7 to ACTUALLY RELEASE IT TO YOUR CUSTOMERS THAT REGISTERED FOR IT. I pray someone at Dell GOOGLE the phrase "win7.dell.com registration problems" so you can be the LAST TO KNOW how difficult you are actually making it for YOUR OWN CUSTOMERS to get their hands on a version of Windows 7. Thanks Dell, truly thanks for a huge waste of consumer confidence, money, and time. I've exhausted all the support routes short of calling Dell HQ, so I guess I'll return my system for a refund and shop elsewhere so I can actually get what I paid for. Ridiculous. I just don't see how your customers are "clear winners" in this case, let us pay for it, withhold it from us, then blog about how wonderful it is while your own customers have to buy it from someone else just to experience it ourselves. Laughable. Ha ha ha. You're so cute and funny, too bad not AWARE.
Why is there no Windows 7 OS listed under the drivers section for my XPS M1730? I want to get it installed.
As a Dell Stockholder, I am appalled at Dell's refusal to support business systems wanting to upgrade to Windows 7, I purchased a Precision 380 work station in July 2006. Didn't believe the Vista hype and waited for Windows 7. Purchased an upgrade for $50 when 7 was announced after verifying hardware compatibility with Microsoft and checking the Dell website which said nothing about the 380. Today, went to the Dell small business support site and found no drivers. "Chatted" with a rep who informed me the 380 was not eligible to upgrade to 7. Told me to go to the website's FAQ's where this was covered. Read an article dated Oct 7, 2010 saying the 390 was the first Workstation which could be upgraded. Called back and asked for a manager to voice my complaints to and was then jacked around to various folks for whom English is a second language. Bottom line of all this is that I was refused the name of anyone else to talk with. Guess who is now going to be a former Dell customer and former stockholder? I am apalled that a once excellent company has fallen to this level. Could it be that Dell's refusal to write the drivers for a 380 upgrade to 7 has more to do with "forcing" customers to upgrade/buy new? If so, this is rather short sighted since HP and a variety of others apparently have more concern for thier customers.
will there be windows 7 driver support for my dell xps m1330?
I am a very unhappy Dell customer. I have spent $200 for a battery for my Inspiron 1501 computer and DELL sent the wrong battery. I called to order the battery last year, paid $39.00 to speak with a "DELL Specialist" and trusted DELL to send the right battery. Now that I need the battery, of course it does not work since it is a 6 v C cell. I need a 9 v Cell. I gave the "DELL Specialist" the # of the Inspiron 1501 laptop. How does one screw up something so simple? I have offered to return the unused battery at my cost, if DELL will just send me the right battery. I have been a loyal DELL customer, having purchased 3 laptops and one tower from DELL in the last 5 years. DELL does not value my business. I will be buying a new computer. I will NOT be a DELL!
rahlquist:
I see your comment is dated 10/22 (it is now 10/26). Have you heard anything from Dell?
I, too, have been "spun out" by several calls and emails lately. Appears Dell is not interested. The "experts" I spoke with told me there was no such thing. I told them that the Family Pack upgrade was--at that moment--the No. 1 seller in Software at Amazon. In whatever part of the world Dell hides these Sales Professionals, they are kept uninformed. I do not know if they are also tortured.
<ADMIN NOTE : Email id removed per privacy policy>
I just purchased my first Dell desktop a few weeks ago. It's sitting on my desk...yet to be used. "What's the point in using it when I have to upgrade to Windows 7 in just a couple weeks", I thought. I'll just wait to install Windows 7 when it comes out and I get my free upgrade.
Well, it looks like the free upgrade is elusive. I've been hung up on my Dell customer service, emails go unanswered, forum posts go unanswered. All I wanted to know is when I can expect it to be shipped to me. A simple question, with a simple answer.
If this is what it's like to be a Dell computer owner, I'm kind of over it. Considering returning my desktop and going with another company.
Any updates on when we can expect Windows 7 free upgrades to be shipped? My order has no order status posted (it doesn't say "processing", it doesn't say "shipped", it doesn't say anything, though I did get a confirmation email saying I ordered it), so I have no clue. Can anyone point me in the right direction? I'm not likely to wait on the phone for another 20 minutes, or send 5 more emails, so if someone can point me to an actual human being...that'd be helpful. Dell has hugely dropped the ball on this one.
Thanks. I'd love to use Windows 7. Hopefully I'll be able to at some point in the near future, on my new computer.
What I don't understand is why it is so hard to get help from Dell when trying to access the Win7 upgrade site.
For some reason the site would not take my password, so I did a password reset. The password I was sent had a
few ambiguous characters...could be either zeros and letter Os, and letter I and number 1. So that did not work.
Now I can't reset the password at all. I need to get in, as Dell changed my order to the 64 bit professional version from 32 bit...but the order won't go until I log in. And I can't log in at all, no matter how hard I try.
I have emailed I can't tell you how many times...phoned customer service...yadda yadda. This should not be so hard to do!
I cannot login to the dell windows 7 upgrade site. I registered my PC on the site when I got it and now it wont let me login. Im 100% sure im using the correct password and the computer is definitley registered to the site. Why wont the site let me login? It keeps saying that im using the wrong password when im not! When I try using the forgot password function nothing happens when i click submit. Sometimes the site brings up some sort of Java errors too when i try going on it. This I am sure is a problem with the site and not my username/password. What am I supposed to do???? Dell support hasnt helped one bit. The contact us page on the site just gives empty replies telling me to use the contact us page!!! The support e-mail address on the site DOESNT WORK. Why cant I login to order my copy of windows 7?
Well, here goes.
Got the upgrade. Not a word about printer drivers not being provided in the Windows 7 upgrade. Now I have a "Photo 964" boat anchor. No reply from Dell support except an ad asking me to spend more money on some software that lets me access my PC from somewheere else. Heck, I just want to print the reports I need. Dell sure won't sell me any more $39.00 ink. I can't use up what I have.
Not a happy camper!
Just about like the driver support for the Photo 964 printer! There ain't none!!
In Spain, i am waiting from November 4th 2009 my Win7 upgrade DVD ... nobody in DELL Spain knows when is going to be available, and the "Indian" Customer Support doesnt answer to my emails ... i think upgrade is a fake ...