Since I blogged about our Driver Download Manager functionality last week, some customers like mattroberts, nigel1999 and terryko and others made it clear they did not want to have to download an app to get driver downloads. To be clear, the Driver Download Manager was meant to be optional.
Customers like kittykat21589 rightly pointed out there was a bug in our opt out functionality. Yesterday we made a configuration change on the site to fix this. The opt out to download via Browser without the Driver Download Manager is now working correctly. We apologize for any frustration this has caused and will be closely monitoring the site over the coming days to ensure it continues to work as expected.
Here's the option you should see the next time you download a file from support.dell.com:
And for Firefox users like keepsloanweird who reported that the Driver Download Manager app doesn't work properly, take a look at my comment for clarification. The short answer is that the app requires both Microsoft .NET 3.5 Service Pack 1 and the Microsoft .NET Assistant 1.1 to be installed.
It was never our intention to force users to install and use the Driver Download Manager. Although some of you may choose not to use the Driver Download Manager I would hope that at some stage you may give it a try to see the benefits it can provide.
Thanks again to our customers for the direct and honest feedback. If you have more to share on the topic, let me know with a comment below.
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Thanks for the quick response on this one! The opt-out is working again in Firefox. So I can get back to being a Dell fanboy ;-)
If you want to improve another feature of the Dell Download Manager, ( but thank you so very much for not making us use it - it's lame), let the users choose the directory they are downloading the drivers into. Such as a Directory for Audio, Chipset, Video, Bios, etc. With your download manager once you choose a directory for the first file all the remaining files are downloaded to that directory. Thus you lose the abailty to organize and know which drivers are which.
hi all erm im new here so i am sorry if im in worng fourm but my problem is i got the msg to chose wether to use iternet explore or dell like a good precent of people as it recomend i did it problem do you accpt all the liagl stuff yes next page click to downlode a new driver like normal nothing happens ok ?? the flood bar fills up and says it is doing somthing with dell downlode manger so im like right i will find the downlode manger uninstall and retry go to programs and featuer installd programs its not ther so im sort of stuck with no way out here i have no way of regeting the option to use it back up and i can not uninstall it any help guys
I like Dell. I do. So I gave the Download Manager a try. I have an account setup to download thedrivers for a D600. I'm ready to download said drivers... but I get;
There are no files to download. Please go to Drivers and Download the select file(s).
I cannot for the life of me find a way round this. I have the list of drivers I wish to download but I can't download as the Download Manager cannot see this list. How do I get it to point to my list?
Why wasn't it thoroughly tested (different browsers, different OSes, different stages of having .NET, etc) prior to implementation?
It kind of sounds like Dell doesn't really test things before releasing them anymore (kind of like scrapping the message boards for this attempt-at-following-others-instead-of-offering-something-useful.
Overlytall, Jlctheowner, please contact me one on one with some contact details and I will get you some help
Eoghan O'Sullivan
Eoghan - Download Manager seems like a good idea but:
So very seriously unhappy just now! Help please.
William
WRTL, please email me or send me a private message with your contact information and I will get you some help.
I get a message "Cannot download application". The application is missing the required files. Contact application vendor for assistance". It wasn't until I saw your blog that I found out that updates to .NET were needed (the system came with .NET 2.0). Thanks for the info. But I can't say that Dell made this easy. I had to search hard for this info.
Note that if a program requires a certain version of a framework, it should check for it and report it in a user friendly manner.
Even the details that I saw in the error message did not give a clue as to what was wrong.
ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of C:\ProgramFilesInstalled\source\DellDriverDownloadManager.application resulted in exception. Following failure messages were detected: + Downloading file:///C:/ProgramFilesInstalled/source/Application%20Files/DellDriverDownloadManager_1_0_0_0/DellDriverDownloadManager.exe.manifest did not succeed. + Could not find a part of the path 'C:\ProgramFilesInstalled\source\Application%20Files\DellDriverDownloadManager_1_0_0_0\DellDriverDownloadManager.exe.manifest'. + Could not find a part of the path 'C:\ProgramFilesInstalled\source\Application%20Files\DellDriverDownloadManager_1_0_0_0\DellDriverDownloadManager.exe.manifest'. + Could not find a part of the path 'C:\ProgramFilesInstalled\source\Application%20Files\DellDriverDownloadManager_1_0_0_0\DellDriverDownloadManager.exe.manifest'.
I may use this as an example in the next talk I give on Prefactoring.
Can anyone expain how to get the option back to download via the web option? After installing and uninstalling the Dell Driver Download software program, I no longer have the option to download via the web either.
All,I am sorry to see that a number of you are still having issues with the Driver Download Manager. As per my post above the use of the Driver Download Manager is optional. The choice being saved to your cookie settings so you don’t have to choose each time you download a file. To re-enable the pop-up page referenced above with the option to chose between the Driver Download Manager and browser download you need to delete your Dell browser cookie.In Internet Explorer go to Tools, Internet Options, Settings under Browsing History, View Files. There will be a cookie called cookie:name@dell where name is the name of the user. Delete this cookie and the pop-up should appear again.In Firefox go to Tools, Options, Privacy tab. Click Show Cookies. Scroll down to Dell.com and remove the Dell.com sdc cookie.
Please refer to the Driver Download Manager FAQ page here for further info - http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_faq?c=us&l=en&s=gen
Currently utterly scuppered by Download manager. Just get rid of it. The basket of download links was useful but now Im currently stuck trying to locate the huge number of dell cookies on my system to remove the one thats stopping me from having a choice in a download. Restarting the browser and repicking the drivers is a pain.
The job of downloading drivers has gone from a 5 minute task to 60 minute distraction.
Where can I send the bill for my time that the clients are not going to pay ?
What has happened to the option to search for drivers, I am constantly directed to being only able to download drivers pertinent to systems I have been registered to. A case in point is Bluetooth Mouse Keyboard Combo, as this is not listed on a system, I can't access it. I need to download the Windows 7 drivers
What has happened to the option to search for drivers, I am constantly directed to being only able to download drivers pertinent to systems I have been registered to.
A case in point is Bluetooth Mouse Keyboard Combo, as this is not listed on a system, I can't access it.
I need to download the Windows 7 drivers
I was wondering how you remove the Download Manager. I clicked like a fool on it. It trys to install freezes cashes and now whenever i try to download anything. It pops back up trying to install. I have removed history cookies and everything else i can think of any ideals? There is no entry in addd and remove programs and firefox does it too. I check manager add on and nothing there either. Need some hep fast.