April, 2008

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Direct2Dell

Weekly Recap 4-30-08

Posted over 5 years ago

by Kara Krautter
- 0 Comments
This past week, the IdeaStorm community received updates on several support-related suggestions. Kay_s posted a fairly candid response to how we have improved our chat wait times . Also, andrea_l, the DellConnect program manager, weighed in on several DellConnect ideas talking about what we offer , downloading , optimization and pre-installation (launching May 1). We've seen a bunch of IdeaStormers on Twitter over the past several weeks. So, for all tweeting, you can follow the most recent...
Direct2Dell

Small Business Tech Tip: Vista and Low-Battery Warning Adjustment

Posted over 5 years ago

by DELL-Kelly_C
- 0 Comments
Windows continuously monitors the power level of your battery and warns you when the battery power reaches low and critical levels. If you’re like me, there is never enough time to find an outlet before it is too late and the battery dies. Did you know that you can adjust when your low-battery light comes on, giving you more (or less) time to find a power outlet? The quickest way to adjust the low-battery warning in Windows XP: 1. press the Windows key (the key that is typically in between...
Direct2Dell

Have a Question? Our Community May Have an Answer!

Posted over 5 years ago

by DELL-Natalie D
- 13 Comments
Next time you are over at the Dell Forums searching for answers, look for the image like the check mark on the left. It's telling you that there is an solution for that issue. It's part of something we launched in February called Accepted Solution. The concept is based on a simple premise... that customers who create a forum thread about a specific issue are the best ones to tell the community which post fixed their problem. Said another way, an original poster of a thread can now select...
Direct2Dell

XPS M1330 and M1530 Laptops Now in PINK

Posted over 5 years ago

by Lionel Menchaca, Chief Blogger
- 12 Comments
Whether we're talking fashion , home decor , or laptops, it's pretty clear that people like pink. Since we unveiled our color Inspiron laptops last June, pink is the second most popular color. And lots of our customers have made it clear that they want to see pink on more laptops. That's why we introduced pink as an option for XPS M1330 and XPS 1530 customers worldwide beginning recently. For more details, check out www.dell.com/thinkpink , or watch this YouTube clip . Note:...
Direct2Dell

Are You Really Green or Green with Envy?

Posted over 5 years ago

by Bob Skelley, Dir.—Enterprise Architecture Channel
- 4 Comments
In thinking about Earth Day this week I was contemplating the opportunities that are out there for channel partners to go GREEN. Rarely have partners been able to effectively articulate a business strategy built around Green IT initiatives. A lot of channel providers talk about green, they want to be green, but at the end of the day, are they really more green than the rest of the IT industry? And yet there are so many opportunities to make this real. Look at what VMware did in 2007 by leveraging...
Direct2Dell

Small Business Tech Tip: Create an Email and Delay Sending It

Posted over 5 years ago

by DELL-Kelly_C
- 0 Comments
Our Vice President of Communications and Marketing, Andy Lark is full of good information (well, most of the time J) Below is a productivity tip he recently shared on his blog - The Daily Lark . I use this one and thought maybe you could benefit as well. A great way to follow-up on issues and ideas in the future is to create an email and delay the sending of it. Unlike task reminders that appear in a long list, when this hits your Blackberry or Inbox you can move quickly to forward it. In Microsoft...
Direct2Dell

Channel Partnerships Increase with Community

Posted over 5 years ago

by DELL-Amie P
- 2 Comments
Since Michael discussed our channel strategy with Ed Moltzen back in May, there have been lots of questions about how we work with partners. There have also been questions, concerns and general confusion about our PartnerDirect program. When our PartnerDirect program launched last December, some thought Dell underestimated the importance of maintaining channel relationships. Truth is that Dell is more committed to the channel than ever before. Lots of people here understand how important our partner...
Direct2Dell

Weekly Recap 4-23-08

Posted over 5 years ago

by Kara Krautter
- 1 Comments
Another great week on IdeaStorm! Since the last update we've had another seven Ideas in Action. It has been a very green week for us (as you could probably tell by our new banner). Our resident Dell environment guru todd_d has been busy informing the community about what being green means to Dell . The community learned more about how we have changed our packaging and what we do around Dell campuses to be green. Two popular ideas from last year were also updated and are no longer In Progress...
Direct2Dell

Green Designs Spark Heavy Voting and Conversation

Posted over 5 years ago

by DELL-Todd D
- 0 Comments
The ReGeneration is on the move! To make it easier for customers, Dell employees and stakeholders to find and participate in our conversations about the environment, we’re moving the best of our ReGeneration.org blog over here to Direct2Dell. You’ll find the same great posts about what’s news in “green” business and technology, along with the green tips so many of you tell us you love. Join the conversation! In under 24 hours after opening up the voting on our Regeneration...
Direct2Dell

Small Business Advice.TV – Make Your Business Work Both In and Outside The Office

Posted over 5 years ago

by DELL-James G
- 0 Comments
Disruption to UK businesses caused by severe weather conditions earlier this year, in addition to the wider straitened economic climate, has spotlighted the need for companies to have an adaptable workforce that can function with equal efficiency both in and outside the office. In this episode of www.smallbusinessadvice.tv presenter Sean Walsh examines how small businesses can make flexible working hours beneficial to their general productivity. Joining Sean in the studio are Mark Dixon, Group...
Direct2Dell

Green IT and a Future Low Carbon Economy

Posted over 5 years ago

by DELL-Todd D
- 0 Comments
Today, Michael is joining corporate and NGO leaders at the FORTUNE Brainstorm: GREEN Summit in Pasadena, California. The summit is organized to bring together thought leaders on business’ role in protecting our environment. Michael will speak on the critical role Green IT has in our future low-carbon economy – one that allows for growth and innovation with access to reliable power while drastically reducing emissions. Dell is making important strides on our company’s climate...
Direct2Dell

Earth Day Feature: 5 Steps to a Greener PC

Posted over 5 years ago

by DELL-Todd D
- 5 Comments
It's hardly news that personal computing has grown wildly in the past decade. So much so that some of us (myself included) can barely remember what life was like before e-mail, instant messaging, 24 hour internet news, telecommuting and viral videos of sneezing pandas and laughing infants . This technology has done wonders in keeping us more connected, informed, and entertained, but these conveniences come at a cost. Energy consumption associated with personal computing has skyrocketed, and trading...
Direct2Dell

Help Us Kick Off Earth Day by Sharing Your #greentip

Posted over 5 years ago

by Lionel Menchaca, Chief Blogger
- 6 Comments
Earth Day is upon us, and to kick things off, I thought this might be a good time to try our first #hashtag experiment. If you've got a green tip (or links to green articles you find useful) that you think might be useful to other folks, please share it on Twitter . It doesn't have to be Dell-related, or even technology-related. We're just asking you to share your tips for living greener. If you're new to the whole hashtags thing, here's what you need to know to get started: ...
Direct2Dell

What's Next for Dell Customer Service

Posted over 5 years ago

by Lionel Menchaca, Chief Blogger
- 78 Comments
Earlier today, a Dell press release discussed new services we're planning to offer Dell home users. I wanted to take a few minutes to focus on the Premium service piece. The core idea of the upcoming fee-based service is to provide customers in the United States access to a dedicated support team to provide support for all Dell-branded products that are still under warranty in that customer's household. These dedicated service teams will operate in North America and have the flexibility...
Direct2Dell

Vostro Feedback

Posted over 5 years ago

by DELL-Kelly_C
- 0 Comments
Last Tuesday, we announced a new lineup of Vostro laptops. Check out initial reviews on third party sites like PCMag , LaptopMag , and ComputerWorld . If there are other reviews that you have seen and think would be helpful for customers to read, feel free to comment below with a link to the site. We placed pre-production units with a few of our small and medium business customers. This allows us to capture first hand feedback in order to implement changes into future product decisions. We targeted...
Direct2Dell

Vostro Feedback: Product Review

Posted over 5 years ago

by DELL-Kelly_C
- 0 Comments
Note from Kelly: The following is a post from Cynthia Ebrom, President, Cynthia’s Cakes , LLC. As I discussed earlier, we asked Vostro product previewers to blog about their systems in their own words. It's not everyday a huge corp like Dell looks to a small business like us for feedback on their products and services. I am just elated! So with that premise in mind I went on a mission to perform an unscientific experiment selling outside of my realm...away from my shop. Cynthia's...
Direct2Dell

Work From Home – It’s American!

Posted over 5 years ago

by Anita Benner
- 0 Comments
I recently participated in a focus group where we visited Stubbs Legendary Kitchen, Inc to discuss their technology needs and challenges. One of the small business owner’s top goals was to implement one green day a week where people worked from home and took meetings by conference call in order to reduce his office’s carbon footprint . His challenge was budgeting for the transition from desktop to laptop which would enable this arrangement. Visiting this customer made me reflect on...
Direct2Dell

Environmentally-friendly packaging

Posted over 5 years ago

by Kara Krautter
- 1 Comments
It's great to see all of the "green" ideas popping up on IdeaStorm ! We are part of the ReGeneration and continue to make protecting the environment part of the core of Dell. Over the past several months you've probably noticed several comments from todd_d , our environment liaison. We made a lot of progress in 2006 and 2007 towards our goals for environmentally-friendly packaging and being the Greenest Technology Company . IdeaStorm members ewagnerjr2000 and nboyle both suggested...
Direct2Dell

A Capital Recycling Event

Posted over 5 years ago

by Joe Strathmann, Sr. Mgr.—Asset Recovery Services
- 0 Comments
This Sunday, Dell employees will join volunteers from the U.S. Environmental Protection Agency (EPA) in hosting a consumer computer recycling event on the Washington mall. For those in the Washington, D.C. metro area reading this, the event will be held at Freedom Plaza from 11:00 a.m. – 3:00 p.m. on April 20th. The National Recycling Coalition and TechTurn are also supporting the event, which is being held in honor of Earth Day . Dell hosts one-day recycling events like this from periodically...
Direct2Dell

Small Business Tech Tip: Battery Life

Posted over 5 years ago

by DELL-Robert P
- 0 Comments
Kelly Curnow, Small Business Community Manager We all lead busy lives – both professionally and personally. In an effort to help make you more productive and your technology more efficient, I’ll be providing ongoing tech tips. Tip for increasing your laptop’s battery life: According to Tony Salinas, Dell senior systems engineer and consultant, the single largest consumer of your laptop’s power is the display lamp. The brighter the lamp, the more power is consumed by...
Direct2Dell

New Dell.com Home Page

Posted over 5 years ago

by Laura P. Thomas
- 15 Comments
When I last discussed our Dell.com home page here , I said that we would not be going forward with the page we had beta tested last year due primarily to an issue with findability. A recent look at HP’s new home page design , however, presents a good opportunity to look at some of the other problems we identified with our test page, and to update you on how we continue to look for improvements to our page. If you followed me on Twitter back in February, you might have seen me note some similarities...
Direct2Dell

More Retail Expansion in China

Posted over 5 years ago

by Lionel Menchaca, Chief Blogger
- 1 Comments
Earlier today, Dell announced some new retail developments in China: we plan to sell laptops and desktops through Suning . We're also broadening our relationship with Gome , and adding more retail partners in China beyond that. With these, Dell products will now be available in more than 12,000 stores worldwide. Customers at Suning stores will be able to purchase our products in 300 of their stores initially, with more coming in the future. Besides displays, printers and toner, Suning customers...
Direct2Dell

Weekly Recap 4-16-08

Posted over 5 years ago

by Kara Krautter
- 0 Comments
The past week has been rather exciting for the IdeaStorm team. With the completion of our idea management pilot, we've engaged in several great discussions with business leaders about how learn from, and engage with, the IdeaStorm community. Also, seven of the all-time highest voted ideas on IdeaStorm received a status update from two of our experts on Linux and software. Jeremy_f filled in the community on the latest software options ( There should be an option of having no trialware on...
Direct2Dell

Vostro Lineup Redesign

Posted over 5 years ago

by Kara Krautter
- 1 Comments
The small business community has spoken, and we've listened. Less than a year after the launch of our Vostro line of laptops and desktops, we have made several enhancements based on customer feedback we received. IdeaStorm member liraco suggested that we add a 7200 RPM hard drive option to the Vostro 1500 about a month after the launch. And, back in October of last year, ojisan recommended that we make a more compact Vostro laptop. As of today we are offering a 13.3" Vostro laptop that weighs...
Direct2Dell

Say Hello to the Small Business Group Blog

Posted over 5 years ago

by Lionel Menchaca, Chief Blogger
- 2 Comments
We figured the launch of a new line of Vostro laptops was good timing for rolling out our Small Business group blog. This is our third group blog for those who are counting. It joins Cloud Computing and Inside IT , and we're not done yet. You can learn more about the new notebooks at dell.com/newvostro . And to learn why we're launching the Small Business blog and a more detailed explanation of what to expect, please take a look at my introduction post over there. For future reference...

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