Update, 8/13: The link for the XPS 700 Exchange Program is now live:
For those of you who have already completed the XPS 700 Motherboard Exchange survey, thank you—we definitely appreciate your feedback. Lots of you have been asking when we will begin the Exchange Program. I can't tell you the timeframe just yet. What I can say is soon we will offer a way for customers to register for this program. I'll share more details on the registration process when we have it set up.
A registration process will allow worldwide customers to register ahead of time. That way, you won't have to watch for specific blog posts or Dell Community Forum updates to know when we are starting the program. More details coming soon.
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Thanks for the quick update. Once again I look forward to hearing more when it becomes available. You're doing a good job, so keep it up Lionel. One thing we asked for was to be kept in the loop and I think you've done just that. Thanks again.
It is indeed nice to see an update. I called XPS support today because I was (am) willing to replace the mobo myself, with a Dell upgrade but that isn't possible. So I was going to buy an Asus mobo and just do without some of the chassis functionality (lights etc) that are enabled in the Dell Bios. However, after completing the survey and reading this update I will hold back. I do hope it is sincere because I have been thinking about either returning (if possible) or selling my xps 700 due to the complete mess it has been trying to get it firstly delivered, and secondly upgraded with more memory/new os.
I do think that XPS support should be made officially aware of this site, that it is a Dell official site, that the communications on this site are valid etc. There is a illusion that this site is from a 3rd party (and although the domain name is registered through a first party it is done on behalf of and for Dell...). It is quite frustrating to be told its rubbish, don't believe the hype etc. It would also have been nice to have had a PM from you regarding my issues as that is what I asked....
Anyway, I will keep an eye on this blog and await with eagerness the pre-reg link for the mobo upgrade. I hope it is not too long.
Lionel, I also send my thanks for your continued efforts of keeping us in the loop. Much appreciated!!
I ASK TOO:
When will the "fixed" BIOS 1.4.0 be available for download?
You have previously promised to answer how you are going to contact all of the XPS 700 customers to notify them of the exchange program and register/sign up process?
Is Dell going to actively contact owners? Or is it the responsibility of the owners to find out about this program and come to this site on their own?
And I will ask again...=)
Dell will replace the original power switches with a redesigned one - call Support and get them to come fix it.
Is that switch offer only for people who bought their XPS700 directly from dell? I need that and a motherboard replaced. read below
Buyer Beware of Dell
When I was first considering the purchase of my 5 month old Dell XPS700 through a local Dell authorized rental/resale/repair facility. (which was confirmed by Margo of dell support in my last call) I received the service tag number so I could get some information about the machine. I noticed that the machine had a 2 ½ year gold standard warranty with one year in house repairs. I called the Dell 800 number and was told that I could transfer the ownership and the warranty to myself upon purchase of the said machine, so I sped off to the Dell reseller and bought it. The new XPS700 was great, fast, until a month after I got it and it started throwing up blue screens of death. I first went to the Dell support forum to see what the problem could be, and if it was something I did. I read that this happens a lot and if you remove the memory and snap it back it in the problem would go away. I did that and no more blue screens, well at least for two weeks, now the less than a year old 5800.00 (new) Dell XPS700 sits on the floor of my office, I’ve replaced the DVD burner, and put up with the blue screens, but now the plastic switch in the plastic front cover has broken, and the machine is unusable. Dells reply to all this “even though you bought from a Dell authorized reseller, and we told you that you would be able to transfer the warranty, and even after calling me to verify where I bought the machine to see if I met the criteria of a warranty transfer, Margo of Dell now tells me that I’m on my own, probably not even going to be able to get the free motherboard upgrade that Dell someday might offer to allow the features that they advertised would be there when you bought the machine. So basically I got a pretty reduced price boat anchor sitting on my office, I’m out a few thousand dollars, Dell not only lied about the features of this machine when it was sold, but lied to me about the warranty, and even called me a week later to confirm the lie. They now tell me politely “sorry about your luck” and just want to get off the phone, and also say we can communicate by email if any more communication is needed.
One more kicker, I go to sign onto my dell account to see the resent status of my purchase and the account is unavailable. Needless to say it’s good I have most of the screen captures of that as well as the warranty so I wouldn’t have to keep going online. Right now I’m off to visit a friend of my fathers who is a respected local attorney and see if I have the proper proof to take this to a couple of the local news agencies. I can’t keep people from getting this treatment around the world, but I can keep local people from getting the same treatment. As far as the Dell retailer that sold me the system, we are still in good standing, and they also are a IBM reseller so I will continue to do business with them.
My take on this, just my opinion mind you. The vendor I bought the machine from rented it out from September of ’06 until March of 07 when they bought it. Maybe Dell sold them a warranty, that I transferred to me, and then the original owner wanted a refund. So who would you want to make mad, a huge reseller, or one consumer?
Sorry to post this all over, but I didn't get a reply in the older topics, trying here:
When I punch in
my service tag on Dell's support site, it tells me I have a 710. When
I get a bios update, the 710 bios update does not work (wrong model)
but the 700 bios update works, which tells me I have a 700. Anyone
else with the same problem? Dell Bill, is there any chance this can be
fixed before the update program rolls in?
Don Kumler said
Why did you buy it from a retailer then you could have bought direct from dell and you would have had no issues.
1. Are we required to mail back the old motherboard?
2. Will self-installation be available? I know this was asked in the survey. Personally, I'd rather install the new hardware myself.