Some of you may have seen our battery recall update this morning. When we announced the battery recall in August, we said that the affected batteries were cells manufactured by Sony. Based on new information we recently received from Sony, today we increased the number of affected batteries from 4.1 million batteries to approximately 4.2 million. Are there new models being recalled? No. The affected battery model numbers and date range of April 1, 2004 through July 18, 2006 remain unchanged.
What does this new information mean to customers? We are urging all customers to check (or re-check) all battery packs by going to our battery recall site or calling 1-866-342-0011, Monday through Friday, 8 a.m. to 5 p.m. Central Time—even if you have received a “No need for replacement” confirmation from the website, please check it again. The safety of our customers is our highest priority.
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Why have you such many unsatisfied customers at this battery recall?
Where is the problem? Because many people ordered replacement adn it seems nothing happens. It's not professional worldwide service...
Michael Adams: For which Dell printer are you searching for cartridges? If you'd like some help, post your model and what cartridges you are trying to locate and I will be more than happy to look them up for you on the website and point you in the right direction. Of if you'd rather, stop down to your local Dell Direct Store and have a rep there help you out.
I discovered that my Dell battery was also in "danger list", so I quickly ordered a replacement using battery recall page. I also got the confirmation on 1st of April that my new battery will be sent to me within 20 business days... Today is 30th of May and I have not received any new batteries! Where could be the issue? Is this a good service to ask customer to wait 20 business days and then not to send the battery at all?
If you ordered yours early, more than likely it was in the batch that got messed-up between DHL and Dell. From my personal experience, I would say it was more DHL than Dell's fault, but it really doesn't matter.
Try and get ahold of someone with the battery replacement group and get a new one ordered.