August, 2006

Today we launched a sneak preview of Dell's new online configurator. It is currently only available on our Canadian site and only on the Inspiron 9400 and Dimension 9150 products. Users can toggle between the new icon view and the traditional list view depending on their preference (see the link near the upper left of the page). For those of you fluent in French, you can check out the configurator for the Inspiron 9400 and Dimension 9150 .

More people today are thinking about how their actions, and even their purchases, affect the environment. “ Green computing ” is about getting the most out of technology, minimizing environmental impact and maximizing cost savings. In my view, the green process starts long before a Dell product is sold to a customer. More consumers and businesses are thinking about the environmental aspects of computing technology before they purchase. The Environmental Protection Agency and the Green Electronics...

In some comments and e-mail responses to Direct2Dell posts, you have asked specifically if Dell has plans to move call center functions from India and other global locations back into the United States. The short answer is no. Several of you have also claimed that offshoring is simply a way to increase profits at the expense of customer experience. This is not the case, but before you tune out, I urge you to stay with me. Cost is only one aspect of expanding our customer contact center network and...

The name of this blog is now Direct2Dell. A few pundits have eagerly pointed out that one2one.com is a XXX site and suggested we change our name and URL. By the way, one2one also is a unit of T-Mobile , an MIT project , and a driving school . It’s also a bar in Austin at 5 th and Brazos that, from what I hear, serves a decent margarita. We looked at the site in question before we launched. We were planning to use a sub-domain and felt it would not be an issue. We also were betting that the few...

I know that most of you won’t believe that we are serious about fixing customer issues until we are 100% done. That is totally fair! Some of you think it is self-serving to talk about what we are doing when it’s still a work-in-progress. That’s OK, too. Others want to know Dell’s stance regarding overseas call centers. That’s for an upcoming post. Ultimately, we must prove to you that we are committed to change. But a lot of you want us to keep the lines of communication open and talk about the efforts...