August, 2006

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  • Direct2Dell

    Make No Mistake: Dell is More Committed to OpenStack Than Ever

    22 May 2013
    There is a lot of cognitive dissonance and speculation in the market about Dell’s announcement this week to service public cloud customers by engaging partners. I’d like to offer up a few comments on the resulting feedback I’ve received from customers, partners and in the media to help set the record straight. First, this in no way, affects Dell’s commitment to the OpenStack platform or community. In fact, this week we announced that we are leading the effort to enable Windows Server 2012 and Hyper-V on OpenStack, a request we’ve heard from our customers and those looking to enter the OpenStack community. Over the years, we’ve listened to our customers and learned that they are creating private clouds and want to diversify their use of public clouds. And we have developed an engineering culture that enables our customers to leverage OpenStack, even in unconventional situations, to become productive quickly and in an agile fashion. Our goal is to make our customers happy and productive, while we...
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  • Direct2Dell

    Dell Response to Wall Street Journal Article

    Posted over 6 years ago
    by
    • 19 Comments
    Some of you may have seen yesterday's story that appeared in the Wall Street Journal (subscription required). Our view is that it only tells part of the Dell story. What’s missing is the progress we’re making against four key areas for consumer and small-business customers: post-sales customer experience, sales customer experience, pricing simplification, and improving how we reach customers through marketing. The online community is important to us. More than half of our consumer customers buy...
  • Direct2Dell

    Improving Battery Standards

    Posted over 6 years ago
    by
    • 2 Comments
    In an earlier post , Lionel mentioned an organization called IPC, and asked me to share some details about the group, my role in it, and to discuss the upcoming tech summit , which happens next month in San Jose. I talked about this recently with eWEEK , but wanted to share more perspective. The IPC is a trade organization that has evolved since its inception in 1957. They started out as the “Institute for Printed Circuits”, became the Institute for Interconnecting and Packaging Electronic...
  • Direct2Dell

    XPS 700 International Customers; Custom Cable Inquiries

    Posted over 6 years ago
    by
    • 30 Comments
    Some customers from Canada have pointed out that they were not given the option to upgrade their processor from a Pentium-D or choose a gift option like I had reported in an earlier post . My apologies to those people. Would recommend that you contact your sales representative directly to address these concerns. Otherwise, you can submit a comment to this blog entry with an email, phone number, order number that I won’t publish. I’ll get your information to teams that can help. For EMEA or Latin...
  • Direct2Dell

    Green Recycling Options

    Posted over 6 years ago
    by
    • 13 Comments
    As Dell’s head of Dell Sustainability, I’m focused on ways you can integrate environmental responsibility into the way you buy, use and dispose of your computer equipment. We offer customers two broad options: Donate it. When you are finished using your computer consider donating it to a non-profit organization. While you may have outgrown its features, an organization that cannot afford technology may be able to use it for years to come. Dell connects customers to donation opportunities through...
  • Direct2Dell

    Virtualization Beyond the Enterprise

    Posted over 6 years ago
    by
    • 19 Comments
    Food for thought from David Berlind at ZDNet … This goes back to what I talked about at LinuxWorld in April where I articulated a vision along these lines. Up to now, enterprise needs have driven virtualization. I believe this will change with the move to client virtualization—unbinding the OS from the platform opens up cool new opportunities on the desktop. In a virtualized environment, multiple virtual machines run different environments on the same platform. One could be running a secure...
  • Direct2Dell

    Rampant Speculation on the XPS 700

    Posted over 6 years ago
    by
    • 62 Comments
    Several of you have been asking specifically about the NVIDIA 590 chipset and the XPS 700. Other recent forums entries like Tom’s Hardware and CNET contain some misinformation that needs to be cleared up. What’s driving some of this speculation? For starters, our chipset had been identified incorrectly by two different utilities available to the public, nTune and CPU-Z . These screenshots from a Dell Community Forum user show what I'm talking about. Bottom line, we’ve fixed the error with NVIDIA...
  • Direct2Dell

    Apple’s Notebook Battery Recall

    Posted over 6 years ago
    by
    • 16 Comments
    Many of you have probably already seen that Apple announced a battery recall for some of its notebook batteries. I wanted to take a moment to commend Apple for taking this action to protect customers. Our recall is proceeding well, based on the positive feedback we’re receiving from our customers worldwide. In the midst of all the media attention on this topic, sometimes it’s easy to lose sight of the facts. Our recall represents just over 15% of the 24.9 million batteries we shipped over a more...
  • Direct2Dell

    PC Magazine Reader Satisfaction Survey

    Posted over 6 years ago
    by
    • 39 Comments
    This morning, PC Magazine posted the results of their annual Reader Satisfaction survey . Last week's ACSI results showed that we are making improvements; PC Magazine's results show that while our customers still have high brand loyalty towards Dell, our tech support and repair satisfaction ratings have plenty of room for improvement. Our numbers in those categories from last year to this year were basically unchanged. We are disappointed in that, and very disappointed that we did not receive a Readers...
  • Direct2Dell

    Correction: Letter O vs. Number 0 for Battery Recall

    Posted over 6 years ago
    by
    • 10 Comments
    Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site . My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain the number 0 (zero) or the letter O. Since the last 5 characters can contain both a 0 (zero) and/or a letter O, please be careful when you are entering your battery serial number. Some Direct2Dell...
  • Direct2Dell

    XPS 700 + Conroe Now Shipping

    Posted over 6 years ago
    by
    • 82 Comments
    Lots of you are asking about the status of XPS 700. Thanks for your patience. Since last week , we continue to ship more XPS 700 units with Pentium D processors. Today, we have begun shipping Core 2 Duo-based XPS 700 units to customers. We’re currently shipping these machines in the U.S., Europe, Canada and Mexico. We expect to begin shipping in Australia and Japan soon. Know there's other questons... more updates to come next week. Update: We do have a considerable backlog to work through...
  • Direct2Dell

    A Few Days into the Battery Recall

    Posted over 6 years ago
    by
    • 12 Comments
    Wanted to take some time to answer a couple of specific customer questions, and to comment a bit on external reaction to the battery recall. Will work to address more of the blog comments directly moving forward. Some customers have asked whether they can return or exchange newer systems. The answer is no… the recall applies to certain batteries up to July 18. All of our systems in the U.S. come with a 21-day return policy . Some customers who received systems up to July 18 are outside the...
  • Direct2Dell

    Virtualization... What’s the Big Deal?

    Posted over 6 years ago
    by
    • 16 Comments
    Format: wmv Duration: 10:11 Virtualization —it’s been around for years, so why is it suddenly so hot? Big changes are underway that will make it mainstream in servers and even client systems. What has changed? First, the industry has started a transition from single- to multi-core processors… and on the horizon are similar trends in I/O. These trends will continue. So what do we do with all these extra processing units? Virtualization is a natural fit for all of these processing elements. One...
  • Direct2Dell

    First Replacement Batteries Shipped to Customers

    Posted over 6 years ago
    by
    • 6 Comments
    Spent a few more minutes with J.B. this afternoon in the midst of a very busy day for her and the team. She wanted to share more information on the progress we’ve made, and I am passing it on. J.B. confirmed that we’re already shipping replacement batteries. The first battery shipped yesterday to a customer in Cincinnati, Ohio. We understand that affected customers are concerned when they might receive a replacement battery. We know how important it is to keep your laptops mobile,...
  • Direct2Dell

    Are You Sure My Battery is not Affected?

    Posted over 6 years ago
    by
    • 17 Comments
    Some customers are wondering why some batteries Dell distributed during this time period are part of the recall and why other batteries are not. Dell uses multiple suppliers and multiple battery pack form factors so not every battery is affected. This recall is specific to battery packs produced with Sony cells. If you have a battery that is not included in the recall, you can feel confident it is ok. The quickest way to find out if your battery is part of the recall is to check the battery recall...
  • Direct2Dell

    One Customer at a Time

    Posted over 6 years ago
    by
    • 15 Comments
    It’s me again. I just talked to J.B. Johnson, Dell’s program manager for the battery recall, and I wanted to provide an update on how we're taking care of our affected customers. When the announcement went out last night, the phones started ringing. J.B. and her team were handling 500 calls every 30 minutes until midnight (CT). The volumes decreased overnight, but calls are ramping as I write this post. We expect the highest call volume for the recall to be between 9 a.m. and 2 p.m. (all time...
  • Direct2Dell

    American Customer Satisfaction Index (ACSI) Results

    Posted over 6 years ago
    by
    • 19 Comments
    I know everyone’s attention is rightfully focused on the battery recall, but wanted to get this post out there in conjunction with the release of the latest results from the University of Michigan ACSI study . Recent stories by Bloomberg and BusinessWeek discuss the results in more detail. Yesterday, I blogged about Dell’s internal survey process. While we all use differing methodologies, it is good to see some forward movement: according to the ACSI results, our overall score improved 5.4% from...
  • Direct2Dell

    New Information on the Battery Recall

    Posted over 6 years ago
    by
    • 12 Comments
    I just talked to Dell SVP Alex Gruzen who posted on Direct2Dell earlier and is head of our Mobile Products Group. He is hunkered down with his team working through all the issues around the battery recall (which we initiated based on six confirmed instances in the U.S. in which notebooks overheated or caught fire). His team offered some new information: About 14 percent of the batteries provided to Dell customers between April 2004 and July 21, 2006, are affected. Dell is recalling approximately...
  • Direct2Dell

    Dell Details on Notebook Battery Recall

    Posted over 6 years ago
    by
    • 61 Comments
    Dell announced a recall today of lithium-ion batteries sold in many of our notebook computers over the past two years. You may have seen the recent New York Times story or have seen other details in the blogosphere . As the leader of the mobile business for Dell, I wanted to share my thoughts on this recall. Lithium-ion is a proven technology which has been widely used in our industry for over ten years. These batteries are not just for notebook computers – they are found in many electronic...
  • Direct2Dell

    The Voice of the Customer

    Posted over 6 years ago
    by
    • 38 Comments
    While this blog has certainly added a new dimension in our ability to get feedback from customers, it is not the only method we use. We have many avenues ranging from the direct relationships with our business customers, to customer focus groups, to the direct product quality data that comes from our tech support, to externally published product and satisfaction rankings. But today, I want to share some details about our formal corporate wide “Voice of the Customer” program. This research program...
  • Direct2Dell

    Dell @ LinuxWorld

    Posted over 6 years ago
    by
    • 6 Comments
    In this vlog, I preview Dell's activites at next week's LinuxWorld San Francisco , August 14 - 17. Demos at the Dell booth will showcase virtualization via Redhat Xen, Novell ZENworks, VMWare and more. Hot topics at this event: Virtualization and High Performance Computing . Format: wmv Duration: 1:56
  • Direct2Dell

    Dell OpenManage Strategy

    Posted over 6 years ago
    by
    • 6 Comments
    In this vlog, I walk you through Dell's enterprise systems management strategy, and provide insight into our long-term vision. I also discuss some of the current functionalities built into PowerEdge server management tools , and explain how our strategy differs from our competitors. Format: wmv Duration: 8:18
  • Direct2Dell

    Latest PowerEdge Products

    Posted over 6 years ago
    by
    • 17 Comments
    This vlog highlights three of our latest PowerEdge servers. My colleague Jimmy Johnson and I discuss some performance and design enhancements in our ninth-generation products : the PowerEdge 1950, 2900 and 2950 servers. Format: wmv Duration: 5:04
  • Direct2Dell

    XPS 700 Now Shipping in the U.S.

    Posted over 6 years ago
    by
    • 34 Comments
    I can confirm that we resumed shipping the XPS 700 to customers in the United States. We do have a backlog of orders to work through, and we will do so as quickly as possible. No update for the regions yet—hope to have an update early next week. To all customers who have e-mailed me to verify that the Customer Advocate team received your order information, I can confirm that they have. If you have not received a callback, you will soon.
  • Direct2Dell

    A Tale of Two Processors in China

    Posted over 6 years ago
    by
    • 33 Comments
    A recent lawsuit involving Dell and some of our Chinese customers has received attention in blogs and press like this recent Xinhua Net story. On his blog , Sam Flemming provides a timeline about the issue. I manage the team responsible for contacting affected customers and wanted to clarify additional details. The fundamental issue revolves around two different processors: Intel’s Core Duo T2300 and the T2300E. In China, and in other countries around the world, we shifted from the T2300 to the...
  • Direct2Dell

    Latest XPS 700 Shipping Delay

    Posted over 6 years ago
    by
    • 62 Comments
    While ramping production, we recently discovered an issue with the installation of the cooling assembly which could affect system stability. Though it’s a rare occurrence, we made decision to delay XPS 700 shipments worldwide because of this issue. We’ve identified the problem, are implementing a fix, and plan to resume shipping very soon. Once we resume shipping, we plan to work through our backlog of orders as quickly as possible. For new customers, we’re quoting a mid-October ship date . For...
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