We’ve all called a support desk and said, “My product isn’t working. I’ve done steps A, B and C which should have resolved the issue but it’s still not working. I need help to fix this.” And I’d bet dollars to doughnuts, at least one time you’ve been met with the response, “I understand your product isn’t working and you’ve done A, B and C…so let’s do A, B and C.” No! Wrong answer!  Wouldn’t you rather have a technical expert take care of your problem fast so you can focus on your business?  Instead of wasting time trying to troubleshoot your technology you can let Dell ProSupport fix the problem for you.

Dell ProSupport  has a team of more than 30,000 technical experts supporting more than 100 countries. Additionally, as a customer in the United States, you’ll receive 24x7x365 North American-based phone support.

ProSupport’s full offerings for Small Office include:

  • Premium hardware and software support
  • Next business day, on-site service after remote diagnosis
  • 24x7x365 North American-based phone support
  • Access to advanced technicians
  • Calls answered in 2 minutes or less on average
  • One point of contact with collaborative assistance for third-party hardware and software
  • Remote diagnosis with DellConnect™ — a tool that lets Dell professionals diagnose and repair your PC remotely over an internet connection
  • Getting started assistance with common end-user applications, such as Norton AntiVirus™, Microsoft® Office software suite, Intuit® QuickBooks® accounting software, Adobe® Photoshop® software and Adobe® Acrobat® software

With over 90% Dell ProSupport customer satisfaction, our ProSupport customers receive a high level service which we’re proud to say time and time again results in happy customers like Tom Baurain from The Red Owl:

“Dell ProSupport earned its name. Waited less than 30 seconds to talk to a real person, who then guided me through installing the PCI card for an HOUR. Zen-like patience on his part! The FireWire 800 card is now installed and working great.”
Tom Baurain, The Red Owl

If you want to check out some of the Dell products available with ProSupport visit the Dell ProSupport page and view this video for more info as well:

 

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