For years, Dell has been proactively managing and supporting our customers with our flagship Dell ProSupport service.  In February, we expanded our support offerings with Dell ProSupport Plus for PCs and Tablets, the industry’s first proactive and predictive automated support solution.

In a world in which there is constant budget pressure, IT executives are being asked to do more with less.  ProSupport Plus was designed to help our customers and channel partners address that constraint.  We are redefining the model of “failure first” to one of detection and prevention.  By proactively managing environments, we help enable our customers and partners to achieve a higher level of productivity with less effort.  ProSupport Plus is made possible by two key technologies:

  • TechDirect – a global self-service tool designed to help manage support cases and dispatch parts – which ensures our customers experience less downtime
  • SupportAssist – our proactive and predictive automated support technology designed to enable faster resolution, optimization, and reporting – which helps customers avoid failures

With a global team of more than 30,000 technical account experts, ProSupport Plus is available in 66 countries and 19 languages.  We are committed to providing our global customer base with top-of-the-line support and a clear focus on performance improvements and stability for their most critical systems.

Some of the additional features include:

  • In-region 24x7 priority access to ProSupport engineers with deep hardware and software expertise
  • Coverage for drops, spills and electrical surges to protect hardware investments
  • Hard drive retention after replacement to ensure data control
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ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.  The introduction of this product is the next step in ensuring Dell is the most secure, most manageable, and most reliable PC provider in the market.