Dell XPS 9320 - can not update the camera sensor drivers

I have a similar problem, on my XPS 9315.

A month ago, my camera was working fine. I recently did an update which I think included a BIOS update, and now the camera does not work. It's detected and shows the version 63.22000.3.7231 even though I downloaded and installed version 73.22000.0.11 which is the latest driver from April.

When opening the Camera App, I get error code 0xA00F4244<NoCamerasAreAttached>.

I've had this laptop since December 2022 and never had any camera issues until now!

@ayeo​ , there have been a lot of discussions about the integrated webcam no longer showing up for Dell XPS 13 Plus. This is the long discussion:  https://www.dell.com/community/en/conversations/xps/xps-13-plus-9320-webcam-not-working/65319b8b3a8e0b64ea481535?commentId=6532c9e90a6b017ccf950fa3

If you go all the way to the end of this discussion, you will see that a Dell technician fixed someone's problem by replacing their display.

In a nutshell, there was a bad Windows update that caused the incorrect Intel UsbBridge generic driver to be installed. If you read through this long discussion, you will see that some people had to remove the bad driver and then have their display replaced. If the display were replaced before the o/s was fixed (by doing a fresh install of Windows OS), the new display would get ruined again. I just had my display replaced five months ago (out of warranty) for a different problem. I might have to use an external webcam at this point.

I posted this problem of being unable to update the driver version to 73.22000.0.11 elsewhere, but got no responses.

Here is the installation log. Is there anything in here which shows why the drivers for the camera are not updating to 73.22000.0.11?

਍਍[Fri May 10 07:58:18 2024] Update Package Execution Started
[Fri May 10 07:58:18 2024] Original command line: "C:\Users\danie\Downloads\Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_05W2K_WIN64_73.22000.1.23_A03.EXE" 
[Fri May 10 07:58:18 2024] DUP Framework EXE Version: 4.9.9.32
[Fri May 10 07:58:18 2024] DUP Release: 05W2KA03
[Fri May 10 07:58:18 2024] Initializing framework...
[Fri May 10 07:58:18 2024] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client 
[Fri May 10 07:58:18 2024] logo.png
[Fri May 10 07:58:19 2024] User Command: attended
[Fri May 10 07:58:19 2024] DCH Package: Unattended mode support is enabled as supported behaviour.
[Fri May 10 07:58:19 2024] DCH Package: Extract drivers mode support is enabled as supported behaviour.
[Fri May 10 07:58:19 2024] DUP Capabilities Value: 6291455 (0x5FFFFF)
[Fri May 10 07:58:19 2024] DUP Vendor Software Version: 73.22000.1.23
[Fri May 10 07:58:19 2024] Local System/Model Compatible with this Package? Yes
[Fri May 10 07:58:20 2024] Local System OS Version: 10.0.0.0
[Fri May 10 07:58:20 2024] OS Compatible with this Package? Yes
[Fri May 10 07:58:20 2024] Local System OS Language: EN
[Fri May 10 07:58:20 2024] Language Compatible with this Package? Unknown
[Fri May 10 07:58:20 2024] Identified Behavior : attended
[Fri May 10 07:58:20 2024] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\B255DB~1\miniunz.exe
[Fri May 10 07:58:20 2024] Extraction-arguments:  -x C:\Users\danie\DOWNLO~1\INTEL-~1.EXE -o -d c:\PROGRA~3\dell\drivers\B255DB~1
[Fri May 10 07:58:21 2024] Extraction-GetExitCode: 0
[Fri May 10 07:58:21 2024] Temporary payload log file name: C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DUPLogDir\DUP3F07.tmp
[Fri May 10 07:58:21 2024] (MUPXMLParser::BuildCommandLine): *** More than 2 Executable or no exectable name found 
[Fri May 10 07:58:21 2024] payloadExe: 
[Fri May 10 07:58:21 2024] payloadArgs: 
[Fri May 10 07:58:21 2024] payloadDir: C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc
[Fri May 10 07:58:21 2024] MUP Spec version is greater than 3.
[Fri May 10 07:58:21 2024] DCH Package is identified
[Fri May 10 07:58:21 2024] Installer type is mupinstaller
[Fri May 10 07:58:21 2024] OS Build number and Major version are successfully fetched
[Fri May 10 07:58:21 2024] OS Major Version : 10
[Fri May 10 07:58:21 2024] OS Build Number : 22631
[Fri May 10 07:58:21 2024] dchSupport attribute is true.
[Fri May 10 07:58:21 2024] Base Build Number : 0
[Fri May 10 07:58:21 2024] DCH installation is selected. Calling Dell Installer...
[Fri May 10 07:58:21 2024] Installer Command Line : DellInstaller_x64.exe
[Fri May 10 07:58:21 2024] InstallerPath : C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc
[Fri May 10 07:58:21 2024] Identified Behavior : attended
[Fri May 10 07:58:21 2024] payloadLogPath : C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DUPLogDir
[Fri May 10 07:58:21 2024] Working Directory & Exe Name: C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc DellInstaller_x64.exe
[Fri May 10 07:58:21 2024] exePath: C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DellInstaller_x64.exe
[Fri May 10 07:58:21 2024] args: DellInstaller_x64.exe /s /log=C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DUPLogDir 0
[Fri May 10 07:58:21 2024] C:\ProgramData\dell\drivers\b255dbfa-e97f-4f48-85b2-55f1a54f67dc\DellInstaller_x64.exe
[Fri May 10 07:58:43 2024] DellInstaller-GetExitCode: 0
[Fri May 10 07:58:43 2024] Execution of installer complete. Cleaning up...
[Fri May 10 07:58:43 2024] Installer execution Succeeded
[Fri May 10 07:58:44 2024] logo.png
[Fri May 10 07:58:44 2024] Name of Exit Code: SUCCESS
[Fri May 10 07:58:44 2024] Exit Code set to: 0 (0x0)
[Fri May 10 07:58:44 2024] Result: SUCCESS
[Fri May 10 07:58:45 2024] Name of Exit Code: SUCCESS
[Fri May 10 07:58:45 2024] Execution terminated at date-time Fri May 10 07:58:45 2024
[Fri May 10 07:58:45 2024] ######

਍਍[Fri May 10 07:59:17 2024] Update Package Execution Started
[Fri May 10 07:59:17 2024] Original command line: "C:\Users\danie\Downloads\Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_05W2K_WIN64_73.22000.1.23_A03.EXE" 
[Fri May 10 07:59:17 2024] DUP Framework EXE Version: 4.9.9.32
[Fri May 10 07:59:17 2024] DUP Release: 05W2KA03
[Fri May 10 07:59:17 2024] Initializing framework...
[Fri May 10 07:59:17 2024] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client 
[Fri May 10 07:59:17 2024] logo.png
[Fri May 10 07:59:19 2024] User Command: attended
[Fri May 10 07:59:19 2024] DCH Package: Unattended mode support is enabled as supported behaviour.
[Fri May 10 07:59:19 2024] DCH Package: Extract drivers mode support is enabled as supported behaviour.
[Fri May 10 07:59:19 2024] DUP Capabilities Value: 6291455 (0x5FFFFF)
[Fri May 10 07:59:19 2024] DUP Vendor Software Version: 73.22000.1.23
[Fri May 10 07:59:19 2024] Local System/Model Compatible with this Package? Yes
[Fri May 10 07:59:19 2024] Local System OS Version: 10.0.0.0
[Fri May 10 07:59:19 2024] OS Compatible with this Package? Yes
[Fri May 10 07:59:19 2024] Local System OS Language: EN
[Fri May 10 07:59:19 2024] Language Compatible with this Package? Unknown
[Fri May 10 07:59:19 2024] Identified Behavior : attended
[Fri May 10 07:59:19 2024] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\F3FF5A~1\miniunz.exe
[Fri May 10 07:59:19 2024] Extraction-arguments:  -x C:\Users\danie\DOWNLO~1\INTEL-~1.EXE -o -d c:\PROGRA~3\dell\drivers\F3FF5A~1
[Fri May 10 07:59:21 2024] Extraction-GetExitCode: 0
[Fri May 10 07:59:21 2024] Temporary payload log file name: C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DUPLogDir\DUP27C2.tmp
[Fri May 10 07:59:21 2024] (MUPXMLParser::BuildCommandLine): *** More than 2 Executable or no exectable name found 
[Fri May 10 07:59:21 2024] payloadExe: 
[Fri May 10 07:59:21 2024] payloadArgs: 
[Fri May 10 07:59:21 2024] payloadDir: C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77
[Fri May 10 07:59:21 2024] MUP Spec version is greater than 3.
[Fri May 10 07:59:21 2024] DCH Package is identified
[Fri May 10 07:59:21 2024] Installer type is mupinstaller
[Fri May 10 07:59:21 2024] OS Build number and Major version are successfully fetched
[Fri May 10 07:59:21 2024] OS Major Version : 10
[Fri May 10 07:59:21 2024] OS Build Number : 22631
[Fri May 10 07:59:21 2024] dchSupport attribute is true.
[Fri May 10 07:59:21 2024] Base Build Number : 0
[Fri May 10 07:59:21 2024] DCH installation is selected. Calling Dell Installer...
[Fri May 10 07:59:21 2024] Installer Command Line : DellInstaller_x64.exe
[Fri May 10 07:59:21 2024] InstallerPath : C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77
[Fri May 10 07:59:21 2024] Identified Behavior : attended
[Fri May 10 07:59:21 2024] payloadLogPath : C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DUPLogDir
[Fri May 10 07:59:21 2024] Working Directory & Exe Name: C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77 DellInstaller_x64.exe
[Fri May 10 07:59:21 2024] exePath: C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DellInstaller_x64.exe
[Fri May 10 07:59:21 2024] args: DellInstaller_x64.exe /s /log=C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DUPLogDir 0
[Fri May 10 07:59:21 2024] C:\ProgramData\dell\drivers\f3ff5af7-1732-440c-8bbc-7cee33ac7d77\DellInstaller_x64.exe
[Fri May 10 07:59:42 2024] DellInstaller-GetExitCode: 0
[Fri May 10 07:59:42 2024] Execution of installer complete. Cleaning up...
[Fri May 10 07:59:42 2024] Installer execution Succeeded
[Fri May 10 07:59:43 2024] logo.png
[Fri May 10 07:59:43 2024] Name of Exit Code: SUCCESS
[Fri May 10 07:59:43 2024] Exit Code set to: 0 (0x0)
[Fri May 10 07:59:43 2024] Result: SUCCESS
[Fri May 10 08:00:17 2024] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_05W2K_WIN64_73.22000.1.23_A03.txt

Can you let me know if you have tried installing this update through SupportAssist/Dell Update?