WDA Update failed

If you have changed the name in the DB, unregister a device, and re register a device.  Does it reflect the new name you wish to have it communicate with?

in the logs on the Thin Client i can see the new Name but MQTT still fails and Job runs into a timeout.

or where can i verify this?

From the device, unregister it from WMS, then register it again.  Does it work after that?

unfortunately not.

The Device still wants to connect with the local name. This says the WMS event log.

In the logs from the Device is the new address registered.

Are there other possibilities, why i cant push the WDA Update to the Devices or is this the
problem? (failed to connect to MQTT)

i can see the WDA Update message on the Thin Client, but it ends in a failure with Protocol Error - Server not reachable. (shown in WMS)

and i can see in the thin Client log:

Download url https://LOCAL.ADDRESS:443/ccm-web/image/app/tc?fileName=WDA_14.6.8.1_Unified.exe , Downloading WDA_14.6.8.1_Unified.exe failed : Result : FAILURE

they still tries to download from the local.name, not the provided name.

This happens after i changed the name in the MongoDB and re-registered the Device.

i dont understand where to change the local.name on the Thin Client?? the given name in WDA and provided by the Server are correct.

every entry where the local.name was used in bootstrapProperties collection in the mongo DB.

Where can i change the local Repo address?

(WMS Local repo:

1. Update the stratus app URL from the bootstrapProperties collection in the mongodb.

{

    "_id" : ObjectId("5a165f75e880aaa3492487e2"),

    "name" : "stratusapp.server.url",

    "value" : "https://:443/ccm-web",

    "isActive" : true,

    "committed" : true

}

)

This was the comment in the other thread i found..... but don't know where to change? i also changed the strautsapp.server.url to the new name in bootstrapProperties collection.

i did reboot and changed certificate too

memcached name was localhost... is this correct?

What steps did you use to change URL's in DB?

WMS Core Services:

1. Update the bootstrapProperties collection in the mongodb
   • db.bootstrapProperties.update({name:"mqtt.server.url"},{$set: {value:"tcp:// :1883"}})
   • db.bootstrapProperties.update({name:"stratusapp.server.url"},{$set: {value:"https:// :443/ccm-web"}})
   • db.bootstrapProperties.update({name:"stratus.external.mqtt.url"},{$set: {value:"tcp:// :1883"}})
   • db.bootstrapProperties.update({name:"Memcached.Servers"},{$set: {value:" :11211"}})
2. Save Changes
3. Reboot server
4. Update the certificate if still using the self-signed cert generated during install with the old name, otherwise HTTPS CA Validation will fail

What do your DB records look like?  What did you change it from and to?

I did some testing and mine are below.

Netbios name of server is WMS-Std

DB properties

Added Pro Key

Change External URL to external.company.com

okay, i changed the stratusapp.server.url and mqtt.server.url to external.company.com too.

i will try to use the NetBios name.

unfortunaly we don't have Pro Key, just free Version of WMS.

but i will try the suggested changes and give feedback.

Download_Failed(Protocol Error : ERROR_SERVER_NOT_REACHABLE)

the log says:

09.05.2023 09:11:12.233 I 17168 1 Download url https://local.NAME:443/ccm-web/image/app/tc?fileName=WDA_14.6.8.1_Unified.exe , Downloading WDA_14.6.8.1_Unified.exe failed : Result : FAILURE

again... i have no idea what else i can do

i get the message, but nothing happens.

So, is the name in the log, the name you want it to use? local.name? 

Can the device ping the name and does it resolve to the proper IP? 

No, the name in the log on the Thin Client is the NetBios Name of the Server. How can i change this?

I think this is the reason why i can't let him download the WDA Update over an App Policy.

Can you share, or DM me a screenshot of what your DB Table looks like (as I did) for those entries? Are you using autodiscover (DHCP or DNS_SRV) or manual setup for your clients?

send you a DM with my DB Table.

no autodiscover, just manual setup.