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April 20th, 2016 11:00

App Portal not launching

I have a new Win7 client that installed App Portal, when double clicking on icon the app does not launch.  Looking in taskmanager shows that pnap32.exe is running.  Can't figure it out.  Any thoughts?

April 21st, 2016 09:00

Hello,

pnap32.exe /log

This might show more as appportal fails to even appear.

Thanks, Andrew.

15 Posts

April 20th, 2016 13:00

What do the logs say?

On the client machine, use this registry key:

32-bit machines: HKLM\Software\Provision Networks\Provision-IT\LBClientLog - REG_SZ - set to whatever path works for you, e.g. "C:\Temp\LBClient.log"

64-bit machines: HKLM\Software\Wow6432Node\Provision Networks\Provision-IT\LBClientLog - REG_SZ - set to whatever path works for you, e.g. "C:\Temp\LBClient.log"

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