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PowerEdge R7525. The System Configuration Check operation resulted in the following issue: Comm Error: Riser 1.
Hi
I have four identical R7525 server. Few days ago I updated the iDRAC FW to version 7.00.60.00. (Before it was 6.10.30.00)
Direct after the FW update I recived on all four server the same errors:
- The System Configuration Check operation resulted in multiple Riser issues.
- The System Configuration Check operation resulted in the following issue: Comm Error: Riser 1.
I can't imagine all server have a real HW problem.
What can we do to solve this?
Regards
Peter
DELL-Charles R
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January 5th, 2024 20:25
Hello Peter_X,
It does seem strange that all had the error after the iDRAC update.
First check that the BIOS is up to date. Update it if not and check results:
PowerEdge BIOS R6525/R7525 Version 2.13.3
https://dell.to/3vjIQFQ
If you still have error try these next steps on one of the systems:
Drain flea power:
(shut down, disconnect power cables and Network cables, hold in power button 20 seconds with cords removed).
After flea power drain, system has to set for 3 minutes for DRAC to reset without any power plugged in
During this time would you reseat riser 1 and cables
Riser 1 page 176
https://dell.to/48FkC7q
Then plug in NIC and power but wait 2 minutes before power on to give DRAC time to initialize.
When you boot up, enter the iDRAC Settings and confirm Collect System Inventory on Restart is enabled:
-boot to F2 -> System Setup -> iDRAC Settings -> Lifecycle Controller
Choose: Lifecycle Controller set to Enabled
Collect System Inventory on Restart set to Enabled.
Save exit and reboot
Check if error is still reported.
Peter_X
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January 9th, 2024 13:13
Thanks. Updating the BIOS fixed this errors.