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January 5th, 2024 14:17

PowerEdge R7525. The System Configuration Check operation resulted in the following issue: Comm Error: Riser 1.

Hi

I have four identical R7525 server. Few days ago I updated the iDRAC FW to version 7.00.60.00. (Before it was 6.10.30.00) 

Direct after the FW update I recived on all four server the same errors:
- The System Configuration Check operation resulted in multiple Riser issues.

- The System Configuration Check operation resulted in the following issue: Comm Error: Riser 1.

I can't imagine all server have a real HW problem.
What can we do to solve this?

Regards

Peter

Moderator

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3.3K Posts

January 5th, 2024 20:25

Hello Peter_X,

 

It does seem strange that all had the error after the iDRAC update.

 

First check that the BIOS is up to date. Update it if not and check results:

PowerEdge BIOS R6525/R7525 Version 2.13.3

https://dell.to/3vjIQFQ

 

 

If you still have error try these next steps on one of the systems:

Drain flea power:

(shut down, disconnect power cables and Network cables, hold in power button 20 seconds with cords removed).

After flea power drain, system has to set for 3 minutes for DRAC to reset without any power plugged in

During this time would you reseat riser 1 and cables

Riser 1 page 176

https://dell.to/48FkC7q

Then plug in NIC and power but wait 2 minutes before power on to give DRAC time to initialize.

 

When you boot up, enter the iDRAC Settings and confirm Collect System Inventory on Restart is enabled:

-boot to F2 -> System Setup -> iDRAC Settings -> Lifecycle Controller

Choose: Lifecycle Controller set to Enabled

Collect System Inventory on Restart set to Enabled.

Save exit and reboot

 

Check if error is still reported.

1 Rookie

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8 Posts

January 9th, 2024 13:13

Thanks. Updating the BIOS fixed this errors.

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