http://en.community.dell.com/blogs/insideit/archive/2009/01/05/sharing-best-practice-the-european-patent-office-simplifies-and-saves-with-dell.aspxLast year alone The European Patent Office (EPO) granted over 54,000 patents, with many of those originating with applications filed online. These figures show how important issues, such as eGovernment , are critical to increasing efficiency and customerenCommunityServer 2008.5 SP2 (Build: 40407.4157)http://en.community.dell.com/blogs/insideit/archive/2009/01/05/sharing-best-practice-the-european-patent-office-simplifies-and-saves-with-dell.aspx#19403281Mon, 05 Jan 2009 22:55:26 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:19403281jonmahaffeySir, Your company has the worst customer service in the world. I have been on the phone with your representatives for the past six hours. This is after I have bought 4 different products from you and a $150 Dell on call service fee. I will never buy a product from your company again and I will make sure to go out of my way to make sure my friends and co-workers never buy from your company again. Have a great day. I accomplished nothing today because of your terrible customer service. <div style="clear:both;"></div><img src="http://en.community.dell.com/aggbug.aspx?PostID=19403281" width="1" height="1">