XPS 700 Motherboard Exchange Program: Update #1

re: XPS 700 Motherboard Exchange Program: Update #1

kavak yelleri dizisi — Tue, 04 Sep 2007 12:24:42 GMT

I decided to get new mobo beings I don't have a floppy drive. Man this is when warranty's come in handy. I have to say Dell is lokking out for it's customers.

re: XPS 700 Motherboard Exchange Program: Update #1

klaus-peter — Fri, 22 Jun 2007 17:09:18 GMT

I am looking forward to getting the new XPS720 motherboard. I would by it if I had tooo.

re: XPS 700 Motherboard Exchange Program: Update #1

Don — Thu, 07 Jun 2007 21:31:24 GMT

When will we hear more about the DTS codec for those of us that want it? I want to go on record as wanting it.

re: XPS 700 Motherboard Exchange Program: Update #1

Deadites — Wed, 09 May 2007 17:05:05 GMT

What is the status of the motherboard upgrade?

re: XPS 700 Motherboard Exchange Program: Update #1

Scot — Sat, 05 May 2007 23:02:26 GMT

I too would appreciate an update as to the staus of the exchange program. I spoke to a Dell rep today who claimed to be unaware of the exchange and could give me no information.

re: XPS 700 Motherboard Exchange Program: Update #1

Paul — Sat, 05 May 2007 19:03:26 GMT

I do not believe any one from Dell has responded here to the question of whether a xps 700 purchased at the outlet will qualify for the exchange. Apologies if I missed it.

re: XPS 700 Motherboard Exchange Program: Update #1

JH — Thu, 03 May 2007 14:48:18 GMT

Word on the street (at least in Canada), is that the new chipset arrives May 21st for purchase. Our account rep advised me to wait until that day to order the H2C system. This is good!

re: XPS 700 Motherboard Exchange Program: Update #1

Tom Beall — Wed, 02 May 2007 18:13:26 GMT

Lionel Menchaca,

Thanks for getting us a new next generation mobo for the XPS 700. Since it has been a while since any information has been made available, don't you think it would be a good idea to provide an update to let us know where the process stands for getting the mobo and exchange procedure? I understand "...later this year...". I think periodic updates would be helpful. Even if it only states the upgrade is still being engineered (or whatever). Some evidence of compatibility with existing CPUs (like my Intel D930, 3.0GHz dual core) to the Intel Quadcore CPU will also be appreciated since no information has been stated on that matter. Also what would be required to change from XP Media Center to Vista Ultimate for the new mobo? What BIOS will the new mobo use - a new one I presume?

W. Tom Beall
Thank a teacher if you can read this.
Thank a veteran if you're reading this in English.

re: XPS 700 Motherboard Exchange Program: Update #1

vuilang — Sat, 14 Apr 2007 03:43:17 GMT

When is a good time to talk with a Dell rep that I/we interest in Mobo exchange program????

all talk is enough. show us some action.

re: XPS 700 Motherboard Exchange Program: Update #1

Kevin — Thu, 05 Apr 2007 20:17:29 GMT

(I'm the "Kevin" mentioned by Lionel in the followup to this thread)

I was told a new motherboard would be shipped 3/27 for next-day delivery and someone would call to schedule a replacement. My 3-year next-day, weekends and nights warranty seems to be ineffective since 10 days later I still haven't heard anything, although I tracked the status of my order and it says the part was delivered and signed for on 3/29.

I do not own a floppy drive, so I had to buy a floppy drive and disk at my own expense to do the repair that was posted here. I don't mind so much that I had to pay for it myself (even though I purchased a 3-year next-day in-home service warranty) or repair it myself.

What bothers me the most is that Dell didn't follow through at all with their promise to fix my computer that would not boot as a result of their own faulty BIOS update.

I attempted to follow-up my prior online chat with XPS support, but 4 consecutive days of 1+ hour waiting in queue got me nowhere.

Thankfully booting to a floppy to downgrade the BIOS worked out, but I'm still not sure why I have a service contract and a motherboard was shipped out, but nobody called or contacted me to follow through with it. That's just plain sloppy...