Direct2Dell Turns 2

re: Direct2Dell Turns 2

e bandley — Sun, 24 Aug 2008 23:58:34 GMT

To Nan, Bob and True Horror,

AMEN!!!!!

I am also very disapointed with my Dell support, customer service contacts and the (not) Complete Care Warranty Next Business Day . The posts need to be taken seriously by Dell management.

Interesting no smilies in the smilie link, could it be they ran out of grumpy faces.....he he

re: Direct2Dell Turns 2

Nan — Sun, 20 Jul 2008 20:33:04 GMT

Last year I purchased a Dell desktop and spent about $3000. I had problems within the first month. I called your customer support and received a lot of run around. Dell customer agents blamed the software that came with the desktop (once I was able to speak with one). To make a long story short, I will NEVER purchase a Dell again, and I have owned four. MY NEXT COMPUTER WILL BE AN APPLE. I hope Dell keeps up the good work on driving good customers away.

Nanette Watson

re: Direct2Dell Turns 2

Leo Bottary — Wed, 16 Jul 2008 03:08:19 GMT

Conrgats on your two year anniversary. Seems Dell is clicking all cylinders lately. Posted about my Dell experience earlier today.

re: Direct2Dell Turns 2

Lionel_Menchaca — Mon, 14 Jul 2008 16:05:58 GMT

Woo hoo! Thanks Wilson. Great to hear from you in Singapore. Hope you're doing well my friend.

re: Direct2Dell Turns 2

Wilson Tan — Mon, 14 Jul 2008 00:09:56 GMT

Congrats Lionel. Keep up the amazing work.

re: Direct2Dell Turns 2

Bob Walters — Sun, 13 Jul 2008 21:59:35 GMT

It is great that Direct2 Dell has been around for two years, however, it is unfortunate that Dell does not pay enough attention to the comments to their blogs. in the last year by far the largest number of responses have been to the XPS M1730 laptop Blogs. Most notable has been the dissatisfaction with the price of the 8800M upgrade. A great many of the early purchasers bought the XPS M1730 with the idea to upgrade to the 8800M when it was available. At the time we paid more for the one with the 8700 than does the current M1730 cost with the 8800M; this should be taken into account in the upgrade price. Most of us early purchasers have been long time Dell users and have converted many others to Dell use. It seems ashamed that we are treated this way.

Bob

re: Direct2Dell Turns 2

Rex Mirafuentes — Fri, 11 Jul 2008 21:25:34 GMT

Oh my god. I have been trying to get rid of direct2dell emails for months now. I jus can't take it anymore. How do I unsubscribe from the emails?

Unlike most email newsletter, there is no option for unsubscribing here. There is a link for unsubscribe in the email but when you click it, it goes to the direct2dell main page.

re: Direct2Dell Turns 2

Paul Walker — Fri, 11 Jul 2008 19:54:54 GMT

Congratulations, Lionel, Bob, et al. Great effort.

re: Direct2Dell Turns 2

TrueHorror — Fri, 11 Jul 2008 10:03:35 GMT

Dear Mr. Lionel,

Normally I don’t response to these blogs but this time I feel the need to do so.

You write

“Regardless of where the conversations occur, we have to remain focused on supporting our customers and connecting them to the conversations that are important or helpful to them.”

Well I’ve had a bad experience with Dell, damages laptops upon delivery, incomplete order, wrong parts in order, and unfortunately a Dutch customer support staff unwilling to help. Eventually, after a lot of concessions from my part, the XPS m1530 was going the replaced for a new one but then the production was delayed

Order placed 16 June

Delivery before 4 July

Delivery before 19 July

Delivery before 29 July

Reasons, the 6 cell battery could not be delivered. I asked can Dell send it out without battery, not possible, send it out with 9 cell, possible but I have to pay.

Posting my experience on the support forum from Dell was without any results. Don’t get me wrong, the forum is great but what is the purpose of it as no one from the Dell team replies on customer questions? Have a look at the forum and just notice how many issues are unanswered. There is a big task for Dell.

Eventually I send a PM to Bill_B and ask for help. Bill_B tried to solve my issue, but eventually could not help because I was living in Holland. But in the Holland the support is horrible, even the escalation team simply do nothing.

So the communications organization from Dell is great as long as you live in the United States, but then it really stops. I’m wondering why this is. as I believe communication isn’t important for Dell at all outside the US.

Because no one was prepared to help me I’ve decided to cancel my order. No a big point for Dell of course but I believe it is not the goal of a company to see the customer go away.

Regards

re: Direct2Dell Turns 2

sugarbear — Fri, 11 Jul 2008 03:27:05 GMT

Isn`t it wonderful to have a second successful birthday.