re: Direct2Dell Week in Review 6-1-08

Lee Higginbotham — Fri, 03 Oct 2008 17:57:28 GMT

Lionel,

I am trying to find out what the deadline is when Dell will no longer offer a Windows Vista downgrade. I have now spent 2 hours surfing Dell's website and other websites and cannot find a definitive answer.

Can you shed some light in this area. The company for which I work is mostly a Dell shop from desktops and laptops to servers and storage. I don't forsee that changing anytime soon and we are debating over when to make a formal cut over or when we will be forced to go straight Vista on all our new machines when we refresh the leases.

Oh and by the way, unlike Eric's post of 2 JUN 08, we are a very happy Dell customer. Our sales and support team is top notch. We have no complaints! I love Dell!

Thank you in advance.

Sincerely,

Lee

re: Direct2Dell Week in Review 6-1-08

Eric Derby — Mon, 02 Jun 2008 16:58:46 GMT

My experience with Dell has been one from hell. I find it unacceptable that you are on the telephone for four hours(does not include on hold time) and the problem is still not fixed. Computer sent to our outside support system for repairs which incurrs cost. Problem found then more telephone wait time and discussion from Dell Support ( wrong name as there is not much suppport). I will not buy another Dell system and will advise other persons and companies not to also. Dell does not care if it causes persons or companies costs to repair their systems.