Comment Moderation Redux

re: Comment Moderation Redux

MeksVopeboogs — Thu, 26 Jun 2008 01:02:32 GMT

this bonus ;)

re: Comment Moderation Redux

Augustin — Wed, 05 Sep 2007 15:31:49 GMT

Wow, i would have never guessed how bad this customer service, until i experienced it. i ordered a laptop, it never came to me, now 2 weeks later im playing detective, talking to 2 dell representatives a day for hours. Never again, and ive let all my friends and family know as well

re: Comment Moderation Redux

Lionel_Menchaca — Thu, 24 Aug 2006 05:45:49 GMT

Networks: Purpose of Direct2Dell can be found at the About Us page. Dell is addressing its customer service issues; improvements take time. Updates will be posted along the way and will be categorized, for instance, as Customer Experience (good place to see all posts in a category). Can't specify when updates will be ready but you can subscribe to our RSS feed for alerts. There is also a Suggestion Box for content ideas.

re: Comment Moderation Redux

Networks — Wed, 23 Aug 2006 19:11:58 GMT

*** I posted this on the "Real People" Thread -- but following a hunch, maybe this is the thread it needs to go on ***

I don't "get it"....

What is the purpose of this site?

From day one, customers have in been asking to be heard ,,,,and
(evidently) people's problems are being solved offline but those of us
that are asking you to SOLVE Dell's problems are left hanging

Not that I think you shouldn't solve customer's problems BUT it is
sort of like this leak I have ......I can either mop, and mop, and mop
or I can have the plumber fix the leak while I'm moping ,,,,and if it
still leaks get a new plumber (or turn off the water)

Could you tell us if the "crew" is going to address DELL's issues, if
so when (so we know when to check back) --- or, Lets start over with
a statement of purpose so those of us that don't "get it" can get
'reoriented'

re: Comment Moderation Redux

Yankee — Sat, 29 Jul 2006 19:59:15 GMT

Jake wrote on 7/20/06 3:35 pm:
I was just curious who thought of the idea to stop sending Windows discs with new computers. . . .etc.

Happened to see this on Windows XP Newsgroups under Discussions in XP General. http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?pg=10&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsxp.general&fltr=

On 7/27/06, Subject: Getting a copy of my OEM Windows XP. . .
Ken Blake, MVP wrote in a reply:
OEM vendors are required by their agreement with
Microsoft to give you a means of reinstalling, should it be necessary. They
can do this in one of three ways:

1. An OEM copy of Windows
2. A restore CD
3. A hidden partition on your drive, with restore information.

If you don't have 1 or 2, you should have 3, but you should contact your
vendor to find out.

Personally, I find both 2 and 3 unacceptable (especially 3; a hard drive
crash can leave you with nothing), and would never choose to buy a computer
that came with an operating system unless I got a complete generic
installation CD for that operating system.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

This doens't explain the charge, but its an explanation.

Dell Customer Advocates in the Blogosphere

Dell one2one — Tue, 25 Jul 2006 16:05:38 GMT

Before we established a presence in the blogosphere, we had been reading your thoughts on Dell. Some...

re: Comment Moderation Redux

Robert J — Mon, 24 Jul 2006 17:54:40 GMT

Whay would dell delete a thread setup by one of there own moderators for the XPS 700 buyers to cumminicate with each other? Here is the link http://forums.us.dell.com/supportforums/board/message?board.id=xps_desk_genhdw&message.id=16139

I think this is the worst thing Dell has done to the XPS 700 buyers yet. Are they actually trying to run off customers?

re: Comment Moderation Redux

Jake — Thu, 20 Jul 2006 20:35:00 GMT

I was just curious who thought of the idea to stop sending Windows discs with new computers. Personally, I find it silly that I have to pay an extra $10 for the option to get a CD (or DVD) of an operating system that I own since it was included with my new computer purchase. Sometimes system restore points don't cure everything, and some of us actually are technically savvy enough to reinstall windows (although I'm sure your customer service people have stories to convince everyone otherwise). But I must say, I am, and always have been, content with Dell and their quality products.

re: Comment Moderation Redux

Easton Ellsworth — Thu, 20 Jul 2006 19:02:45 GMT

Lionel, thanks for continuing to communicate with all of us via this blog. It shows that you (and therefore Dell) are trying to open up the lines of communication.

re: Comment Moderation Redux

Lionel_Menchaca — Thu, 20 Jul 2006 13:56:58 GMT

E. Reddy, your original comment has been published under Laura's post. Apologies for the delay. Thanks to you and other one2one readers for sending thoughtful comments. We will continue to factor all of it into future posts from Laura and other Dell bloggers.

Sincerely,
Lionel