XPS 700 Motherboard Exchange Program

LIghTbEnder — Tue, 11 Aug 2009 03:15:47 GMT

It looks like this is old news but I purchased a XPS 700 in 2006 . . . can I still get the MB exchanged.

re: XPS 700 Motherboard Exchange Program

farb7845 — Sat, 20 Dec 2008 02:58:21 GMT

I have a valid warranty until Aug 2010. I didn't know about the exchange program. Even when the program was in effect in 2007 I was having motherboard problems I had to request a new motherboard twice. Dell did not mention to me anything about the exchange program and went on to replace my motherboard twice with the defective versions which I still have today. Dell made no effort to inform me about the exchange program even after experiencing a lot of problems with my motherboard twice Dell neglected to inform me or offer the newer motherboard and quietly replaced it with the defective versions. A customer service rep stated they didn't have to inform me about the program it is something I had to know about and request on my own. Even with a valid warranty including next day business parts and phone support until AUG 2010 Dell refuses to honor it. It is clear that Dell made no attempt to contact and inform all its customers about the program and only served the few that knew about it. System Type: XPS/Dimension 700 Ship Date: 8/16/2006 Dell IBU: Americas Description Provider End Date Days Left Next Business Day Support UNY 8/15/2010 604 XPS Technical Support DELL 8/15/2010 604 Disgruntled customer Cheated, Robbed & Scammed by Dell

re: XPS 700 Motherboard Exchange Program

Loftus — Tue, 21 Oct 2008 23:59:42 GMT

I purchased an xps 700 in March 2006 and took delivery 6 months later due to various manufacturing delay. I feel cheated that I was not offered the mobo upgrade though I have been constantly bombarded with promotional material from Dell via email. My xps is now displaying serious signs of fatigue, it has crashed more times than I can remember and finally the power switch has collapsed into the computer housing.

As I write I have been waiting 23 days for a replacement switch, no one from Dell can give a definite date when this item will become available, so much for next business day response.

Come on Dell, I dare you to manage my expectations.

re: XPS 700 Motherboard Exchange Program

Scott — Sat, 18 Oct 2008 14:12:50 GMT

I have a XPS 700 purchased in Dec 2006. The MotherBoard just burned out. I find out now about this mother board exchange program. Is it possable to still get in on this. I was never notified.

re: XPS 700 Motherboard Exchange Program

Scott — Tue, 14 Oct 2008 22:15:21 GMT

Like others, I just stumbled across this offer by accident. I recently purchased Unreal Tournament 3, only to find out that my "top of the line" XPS systems can't run it, because of the slow 1.8ghz CPUs installed. I desperately want an upgrade path, even if I have to pay a fee for it.

Come on Dell team, your customers deserve better.

re: XPS 700 Motherboard Exchange Program

Jeff — Sat, 04 Oct 2008 13:13:00 GMT

Yes, I am supremely annoyed that we were not informed about this program... I looked into upgrading when the prices of q6600 dropped below 200 bucks.. come to find out now there was a chance to get a motherboard that could actually use this chip and I was never told...

They need to make this kit available to at least purchase for retail price.. I don't care about the free or 25% off deal but at least make it available. Now I have an entire computer that the Power Supply, Case, and Motherboard are all proprietery and cant upgrade.. what use is that..

Beyond frustrated. Last Dell I am gonna buy, this was the first and it shall be the last.. I thought this time around, it would be different.

re: XPS 700 Motherboard Exchange Program

Paul Thomas — Tue, 23 Sep 2008 12:03:29 GMT

Like a number of other XPS owners, I only found out about this scheme, very recently and purely by accident and I have just been through a very frustrating process of trying to get access to the offer via DELL customer services. You may not be surprised to hear that my reasonable request has fallen largely on deaf ears. From the start of this scheme, reading through this thread alone, it is apparent that Dell never intended to inform all XPS700 owners as the question was asked on several occasions and was ignored every time. It would be interesting to see what percentage of the total user base was able to take advantage of this offer, which from my point of view, was an "admission of guilt" on Dell's part that there was an upgradeability issue with their motherboard. Did Dell expect that other owners wouldnt want to upgrade their processors at some pont in the future? EIther way their stance will prove to be false economy as they will end up certainly losing out on future business from myself and anyone else that asks for my opinion. Maybe i'm wrong but i would have thought that upsetting the people who spend most on their computers is not a good way to sustain a business.

If Dell responded to the initial comments about the motherboard, that are still valid, then it really should consider implementing a similar scheme for those that werent made aware of it the first time around.

Sort yourselves out Dell

re: XPS 700 Motherboard Exchange Program

Jason R — Sat, 02 Aug 2008 00:17:41 GMT

I must say, I agree with all statements above... I've been with dell for a while now still using my dell xps 700 relic with no new motherboard to boot. I must say, of all insults from a company as rich as this, is to acknowledge a mistake and only give the option to those who read this website. Why would they write that they are doing their best to accomplish the promise they'd made, WHAT PROMISE.... A promise that was most certainly to the wall it was reflected off. I have a dell xps 700 and a dell xps 1330, i must say i've never been trashed left and right from a company such as this. What customer service, what promises... Dell you seriously have to take into consideration that customers who aren't notified of an update, cannot recieve the "promised upgradeability." We didn't buy our computers from a backyard sale, we went through the purchase through your company, which in return should respect those who are waiting on updates and not reading every website and blog they come across. If we all had that much time on our hands none of us would have ever had enough money to buy a dell XPS 700, we'd all be buying some cheap as market computer which as of now is exactly what we have allready. Please if anything acknowledge you made a mistake because my computer is under extended warranty until 2010, this motherboard exchange should be covered until then, 5000 dollars computer and nothing to say for it. 5000 dollar computer and now it's nothing but a 200 dollar bargain computer with an incredibly large Body. This thing serves more as a paper weight then anything, my laptop gets a better rating on vista and it's half the power of a monster PC that this should be. Please take this into consideration and write me back, or even just call me my phone number is in your records, my email is in your records, make an effort, because you might think ah 3 people can't make a difference in how many dells sell, but your wrong, i've convinced already 20 people to buy mac, because they may be more expensive but they've always been more customer friendly, and much nicer in terms of return policies. This is unheard of a blog update... Those of us who don't use the internet often CANNOT AND I REPEAT CANNOT SEE THE FUTURE OR THE PRESENT WITHOUT NOTICE.

Jason Rebelo

re: XPS 700 Motherboard Exchange Program

Steven Harader — Tue, 24 Jun 2008 02:42:02 GMT

It is indeed a sad situation that Dell has allowed itself to spiral down into. I purchased my Dell XPS 700 because of the excellent prior customer service I had received on my Gen 4 XPS, which is still running perfectly. I stumble upon this website last week and called to inquiry about it and after being passed around 7 different people whom spoke broken English, one didn't even know that they sold a model called an XPS or if it was a laptop or desktop, and was given excuse after excuse to why I was not going to receive this upgrade.

They informed my if I purchased a extended warranty I "might" be eligible for an upgrade "if" it was ever offered again.

They also informed me they could not contact me, even though none of my information has changed since the purchase of the computer and their ads that I receive every other day seem to find my email quite fine. They even then said it would have cost too much to email me this offer! Unless India has some email tax that I am not aware of, I thought email was a free service.

Liken to Milan Juro, I work for a government agency (Boeing Aerospace Systems) and previously encouraged several fellow employees to purchase Dells through our company purchasing program. This will in fact change since I will send a blanket email to the entire work directory explaining the lack of customer support and the incredible waste of time I spent having an incompetent person half a world away tell me for two hours that he/she is going to pass me on to their supervisor, and then be passed to the person in the next cubicle/que to start my whole process over again.

I gladly paid a premium for the Dell "top of the line" XPS expecting "top of the line" customer service. That I see was a foolish decision on my part.

To add insult to injury I had spoken to "XPS tech" during the time frame of the motherboard exchange program, and he even failed to tell me this was availible to me, while I was in my warranty period.

I am on my third Dell XPS and was looking to purchase my fourth (actually third one in 18 months) when I came across this website. Instead I will have to spend my free time to prevent people from purchasing Dell computers. Not in some vengeful way to hurt the bottomline of Dell, but to protect the consumer who works hard and is errantly thinking that they are purchasing a superior product.

I tried to talk to a manager via customer service/tech support and they told me that I would not be able to and when asked if one could call me they told me one would not. Hopefully this will be read by someone at Dell so they understand my frustration with the company that I had over the years touted as the one and only company in computer manufactering that I trusted. They have seriously let me, and apparently several people down and have not even come close to meeting the expectations of their consumers. The opening statement in this forum is that they are offering it to compensate those who stuck with the XPS line and to inspiring confidence in buying a superior product. Well their actions speak immensely louder than your actions when you will not offer this to the people who did go out of their way to purchase a so-called superior product.

*sigh* I guess I will have to purchase a HP Blackbird. I would rather pay less money and still get no customer service.

MILAN JURO- If you do contact an attorney I will gladly enter a class action suit with you!

re: XPS 700 Motherboard Exchange Program

Milan Juro — Mon, 23 Jun 2008 04:01:33 GMT

Verdict: This will be the last Dell I ever buy and I will recomend that the large government agency that I work for no longer offer Dell as an option for our employee purchase program. In my case, the Dell computer that I purchased through my agencies financing program will not be outlasting the terms of the loan. The XPS 700 is really a disposable computer (remember e-machines). I have spent hours on the phone and still no relief unless I want to spend another $600 on this load of a computer. Just like you, Greg, I now have a 3,000 dollar door stop. No other standard motherboard will fit this case so what choice do I have? Maybe a great coffee table. Only those who could afford to spend hours complaining in these fourms were given replacements. I was never notified of a motherboard replacement option, probably because Dell still has my wrong address, email, etc. In over twenty phone calls to Dell support they still have the wrong address because the overseas support just does not have a command of the English language. I have to spell everything using phonetics and they still do not get it right. This I can prove! Furthermore these employees of Dell have told me that they had never heard of a motherboard replacement for XPS 700 owners.

There can be no denying that Dell offered a motherboard replacement/upgrade program to XPS 700 owners and that the "spirit" of this offer was that of a recall and not an "upgrade path" as Dell claims. I am going to contact an attorney.....