Turning Up the Volume of Customer Voice

re: Turning Up the Volume of Customer Voice

Sabina — Tue, 15 Jan 2008 22:11:12 GMT

I was on a technical call to someone from Dell in India or something.

I was on this call for over 40 minutes and the guy was a total idiot. Not only did not understand English but he also had no clue about my laptop. What a joke. I think the guy was in training because the whole time he was on the phone I could hear someone else talking or telling him what to say.

I was so upset and then he clicked off the call. I called back and the next technician was amazing. I asked for Spanish but we ended up talking English and she spoke it perfectly! She walked me through and it went smoother and faster.

Next time ask for Spanish because they speak better English than those form East India...good luck!

Sabina

Dell Offers Three Consumer Systems With Ubuntu 7.04

Direct2Dell — Fri, 25 May 2007 21:00:51 GMT

It’s finally here. Later today, Dell will offer U.S customers three different systems with Ubuntu 7.04

re: Turning Up the Volume of Customer Voice

Glen T — Thu, 15 Mar 2007 14:36:15 GMT

My Dell Inspiron 9400 suffered its second hard drive failure last week. This is in addition to my problems with the original ATI X1400 video card, which led to a video card replacement with an NVIDIA card which is more compatible with the 9400. All in the first 9 months.

Given that this machine has now cost me almost as much in downtime and out of pocket expenses as it did to purchase, I am tempted to video myself taking a hammer to the 9400 and then sending it in to IdeaStorm.

I wonder what are the chances of having that published? Oh well, YouTube would show it.

Ideastorm and User Forums

Serendipity35 — Tue, 27 Feb 2007 23:58:00 GMT

Dell recently launched a customer relations site called IdeaStorm where registered users can submit product and feature requests,

gripes about Dell etc. You can also vote on those posts if you think they are noteworthy. I know what you're saying,

&quo

re: Turning Up the Volume of Customer Voice

Villain — Thu, 22 Feb 2007 00:10:27 GMT

I haven't watched any of the videos yet, as I am at work. However, I'm wondering if they are taking the bad with the good. If I upload a video that is critical of the way Dell has done some things (i.e. Vista Express Upgrade, or other current issues), will my video still be published?

I don't want people to think that I would only use something like this to bash on Dell (or any other company that offered the same feedback methods), but I would hope that instead of quieting the voices of those who aren't necessarily happy that Dell would use that criticism to do a better job. I think that something like the StudioDell site could be a great tool to let other users share both their likes and dislikes about a company or it's products. Just because I don't like one situation doesn't mean that I don't like the entire company offering it.

Personally, I love Dell hardware. I have been buying Dell computers since 1998, and will likely continue to do so. However, there are some things that I think should be brought up, and I hope that those issues can be without fear of them being discarded.

re: Turning Up the Volume of Customer Voice

gordon anderson — Tue, 20 Feb 2007 10:19:35 GMT

Its time for DELL to wake up, and offer Linux as an install option.

On my DELL Inspiron 9400 [nice machine] I installed recent Fedora, it picked up the 1920x1200 res and basically all the hardware just worked, 'out of the box'.

You plug in a digital cam, and it just does the right thing, and you click a few times, and you're away editing your photos - my grandma could do this!

I want to buy the PC and choose the best software, regardless of price, why am I forced to pay for an insecure Windows default that I dont want?

Isnt freedom of choice the _fundamental_ core value of the USA..?

When it has been shown by European courts that Microsoft has acted in a non-competitive manner.. why is it that DELL feels it has to encode this noncompetitive behaviour by forcing users to pay for a bloatware OS, when there are better free alternatives, with better features and security?

DELL is already selling a LOT of machines that are used by businesses as Linux servers.. its time to get real on the desktop too.. guys like me will just say 'I wont pay M$ tax.. Ill buy from a vendor who offers at least a NO-OS option, keep the 150 bucks difference, and sleep well knowing Im not rewarding Microsofts uncompetitive bullying and unethical behaviour'

Maybe with Mike Dell at the reigns again youll start listening to your customers - they want linux.

Social Media everywhere

Mental block — Sat, 17 Feb 2007 18:39:38 GMT

Ρίξτε μια ματιά για να δείτε τι σημαίνει να χρησιμοποιείς τα social media συμπληρωματικά των υπόλοιπων

Dell diggs it

TechBlog — Sat, 17 Feb 2007 16:35:12 GMT

There's no doubt about it -- Dell has swallowed the Red Pill. Once seemingly wrapped in a cocoon of arrogance, Dell has unplugged from its internal echo chamber and now is listening to customers and critics alike -- with a vengeance....

IdeaStorm

Paul Mooney — Sat, 17 Feb 2007 16:32:33 GMT

Turning Up the Volume of Customer VoiceMichael Dell unveiled two new components of digital media strategy...

re: Turning Up the Volume of Customer Voice

Steve Morsa — Sat, 17 Feb 2007 16:06:55 GMT

Michael...you're kidding, right?

This new initiative by Dell is excellent...for Dell.

But; based on your “what was once yours is now ours–for free...and thank you very much” terms of service; anyone with an idea/s which is or can be protected by a patent (or otherwise sold/licensed to you), it’s terrible.

...meaning that a nice patent-pending add-on service idea I had for you and was going to tell you about...will need to go to someone else who values, and is willing to respect, the intellectual property rights of others...

Another case of the headline givith...and the fine print taketh away...