XPS 700 Update... Finally

re: XPS 700 Update... Finally

Fuzzy — Tue, 10 Oct 2006 16:19:09 GMT

Is it true, as indicated in this review,

http://www.trustedreviews.com/article.aspx?page=8232&head=0

that the XPS 700 does not support 4 gigs of RAM? That is, it does not support EM64T, also known as Intel64?

Do any of the Dimension or XPS computers support Intel64?

Do any of the Dimension or XPS computers support 64 bit Windows XP or Vista?

Fuzzy

re: XPS 700 Update... Finally

Alan — Sun, 01 Oct 2006 03:08:06 GMT

I know everyone is upset over the XPS 700 delay, but OEM's change the reference Chipset specs all the time. Even when you buy a video card, it is usually different from the reference design, that is why it is called the reference.

re: XPS 700 Update... Finally

GBAKMARS — Thu, 07 Sep 2006 02:39:50 GMT

If Dell "CHOSE" to remove many of the nVidia 590 chipset features, then why didn't Dell let us know this. I would never believe that when Dell was designing the XPS 700, that Dell didn't have a clue, that if they advertised the machine to be "leveraging" the power of the nVidia 590, that most customers would be very disappointed if all of the major features were removed.

Put simply: If you say it has the nVidia 590, then the customer believes you and makes. And then based on that trust, makes a decision to buy or not buy. I TRUSTED DELL. YOU SAID IT HAD THE NVIDIA 590 AND I BELIEVED YOU. YOU GAVE ME, NOT ONE OUNCE OF REASON THAT I MIGHT BE DISAPPOINTED.

You have said that the good news on the motherboard is that it can be swapped with a retail version in the future. Well my system came last Monday, it is still in the box, and today I have read that pre-orders are being taken on the newly finished, full functional nVidia 590. SO WHAT WE ARE SAYING IS THIS:

THE FUTURE IS ALREADY HERE. AND MY MOTHERBOARD IS OUTDATED.

I paid $1500 extra. I waited 3 additional months. And it was all so I could get a couple of more lanes with my Geforce 7900 GTX cards?

DELL MADE A MISTAKE. DELL PUSHED THE XPS 700 OUT THE DOOR BEFORE IT WAS READY. DELL IS NOW ASKING US TO BELIEVE THAT THE CHOICES DELL MADE WERE IMPORTANT FOR WHO?

Apart from having a new and updated and fully functional nVidia 590/Intel motherboard, Dell used silence and time, false hope, to sell me YESTERDAY'S TECHNOLOGY AT YESTERDAY'S PRICES.

DELL. YOU TELL ME HOW I AM SUPPOSED TO EXPAND AND UPGRADE MY MACHINE?

If you honestly didn't know that all of the features on the 590 would be the very thing that would attract most of the xps 700, then to be honest with you, Dell had no business making and marketing a machine that is advertised as upgradeable, expandable, and dell's first computer designed to support an industry standard motherboard.

This is the Nth time that I have submitted a post to this blog and it has not been posted. I specifically requested important nVidia 590 information. When I chose to purchase the XPS 700, I turned down the new replacement XPS 600 that was to be shipped to me in mid May. It was costing me an addtional $1500 as I had to surrender my xps 600 discount. I was adding 3 weeks to my already long wait of 5 months. And I chose to go for the XPS 700 for 1 reason only. The XPS 700 was built on the nvidia 590 chipset.

I so trusted Dell that I purchased $500 of EPP/SLI 800 memory. In mid August, when I began to have concerns regarding the integrity of the nVidia 590, I contacted Dell directly and on 2 seperate occasions, I was PROMISED that the memory would be fully supported, and that ALL of the features advertised by nVidia about the 590 would be there and functional.

Dell has not given explanations which they should know is part of the enthusiast market- answer questions clearly, honestly, and quickly.

Dell has not offer one single compensation for the 3 month wait. And don't even try to tell me that you gave me a CPU upgrade! On May 31 I paid $1000 for the Pentium D EE, and at the end of August, when the computer arrived, I was charged $1000 for the Core 2. THERE WAS NO UPGRADE.

re: XPS 700 Update... Finally

Irfan — Mon, 21 Aug 2006 23:16:49 GMT

Hi Lionel,
No call so far from your callback team. My new shipping date is 23rd AUG. My order is still in pre-production. I have also noticed that DELL customers are not logging their comments on this forum. I think because you guys don’t reply to our questions and don’t answer. I very disappointed.

Lionel, you announced on July 18th that you guys begin building Pentium D based XPS 700. It’s now more that a month. Can you confirm that you guys have shipped a single PC shipped to any customer so far? If not then it means that all are standing on the same place where on 3 months ago.

Lionel, if you guys want our trust and confidence back on DELL then please tell us whatever the status is. At least please bring us out from the dark.
Regards,
Irfan

re: XPS 700 Update... Finally

L R Torgrimson — Fri, 18 Aug 2006 19:04:11 GMT

Lionel your blog is wayyy too unatended. I see many questions that have no reply. If you folks at Dell are trying to amp up your customer service to regain lost ground this is probably not going to help much.

Why not answer the question what the heck is the major malfunction with your assembly line, or purchasing dept, or WHAT??

re: XPS 700 Update... Finally

Irfan — Thu, 17 Aug 2006 20:53:31 GMT

Hi Lionel,
Today was my shipping date and I have received email for order delayed from 16-AUG to 23-AUG. Hey Lionel, 23-AUG which is my Birthdate, I don’t want to see Order Delay email again on my birthday morning. I still did not get call from callback team. I sent 4 emails already. Please do something to expedite it.
Regards,
Irfan

re: XPS 700 Update... Finally

cpb0213 — Thu, 17 Aug 2006 19:30:14 GMT

You know, I cancelled my order a few weeks ago and ordered from another source :)
Everytime I see those Dell commercials now, I cringe...

re: XPS 700 Update... Finally

Jgpoet — Tue, 15 Aug 2006 13:08:45 GMT

Still "in production", been their since the 4th. Still no kitting, what is the point with in production without any forward motion?

re: XPS 700 Update... Finally

Grant — Sun, 13 Aug 2006 20:54:17 GMT

I'm so tired of waiting i want answers now!!!

re: XPS 700 Update... Finally

Shawn — Sat, 12 Aug 2006 18:19:39 GMT

I think we should all cancel our orders and go with an Alienware computer. This is crazy.