When Will My Vista Upgrade Ship?

re: When Will My Vista Upgrade Ship?

Christian Gbekor — Fri, 12 Oct 2007 21:25:40 GMT

My labtop logs on and off at the same time. I need operation system restore disc to restore it. What do I need to have the disc? Whom do I contact? I need your assistance please.

re: When Will My Vista Upgrade Ship?

Alex — Wed, 18 Jul 2007 23:53:44 GMT

Merci pour le dellvistaupgrade que je n'ai pas reçu encore et que j'attends depuis plus de 6 mois. Ma patience a des limites.

re: When Will My Vista Upgrade Ship?

Joseph Attard — Wed, 18 Jul 2007 21:14:17 GMT

I ordered a new PC in november with a free Vista and it still hasn't come yet. Now the dellvistaupgrade site isnt working. Dont know where my vista is and i payed £11 for delivery.

re: When Will My Vista Upgrade Ship?

Luc — Fri, 29 Jun 2007 19:31:51 GMT

well, I bought 2 eligible computers, got the dellvistaulgrade confirmations in january for both of them, now I'm still waiting for the upgrade. Eeeh please hurry up, I have only 3 years warranty on these computers ;) Luc

re: When Will My Vista Upgrade Ship?

Brigitte Jaeger — Thu, 28 Jun 2007 19:07:47 GMT

We ordered a new PC in December wit the understanding we get a FREE Vista upgrade. I ordered the upgrade on 3/3, received an order no. , paid $10.70 for shipping. By the beginning of May no upgrade. After alot of calls to Dell's customer service - in India - we found out that the upgrade had been sent to the wrong address - we provided the right address when we ordered (have printout of the order confirmation). Dell has been of no help with this issue and we get the runaround. We have complained the the Texas Attorney General about this - waiting to here from them!! Dell will gladly send us an upgrade if we agree to pay for it!!!

re: When Will My Vista Upgrade Ship?

Juan Carlos Cancelado — Mon, 25 Jun 2007 03:51:52 GMT

I bought an XPS 710 on last days of February, and it arrived home on March 16, enough time before March 31, the last day to submit my service tag. On March 16th I opened www.dellvistaupgrade.com but my service tag was never recognized and I noticed DELL customer care immediately. Now it's June 24th and I have not recieved my Upgrade. People in DELL say that there's another company in charge of the "express" upgrade, but nobody seem to care. They have sent my data for an 'escalation' several times, but I have got no information.

re: When Will My Vista Upgrade Ship?

D Hoelzer — Sat, 02 Jun 2007 04:35:11 GMT

I see that layoffs were just announced. I wonder how many people involved in this program and customer support will be receiving pink slips?

re: When Will My Vista Upgrade Ship?

Rob — Wed, 02 May 2007 20:54:51 GMT

I have the same problem as paul g.I got an email aweek ago that said

Thank you for your interest in the Dell Express Upgrade Program for Microsoft Windows Vista.

We took your information and we will investigate this situation further. We will contact you either by phone or through e-mail with your correct DHL tracking number once resolved.

Sincerely,

The Dell Express Upgrade Team

One week and no contact.What a shock this whole process has been a mess right from the start.Dell needs to step up and do something to prove that they care about they're customers while they still have customers.

re: When Will My Vista Upgrade Ship?

Sally A B elding — Tue, 01 May 2007 13:35:27 GMT

HI-I LIVE IN CANADA-I RECEIVED MY VISTA UPGRADE APRIL 30TH-DIDN'T EVEN KNOW IT WAS COMING-I AM NOT INSTALLING IT-UNTIL I NEED TO REFORMATE-MY COMPUTER IS RUNNING PERFECTLY-WITH MY WINDOWS XP PROFESSIONAL-SO I'M NOT MESSING IT UP-WITH A NEW OPERATING SYSTEM-THAT HAS ALOT OF PROBLEMS-BUT THANKS DELL AND MICROSOFT-FOR HONORING YOUR PROMISE OF A FREE UPGRADE-MUCH APPRECIATED!!!!

THANKS SALLY

re: When Will My Vista Upgrade Ship?

paul G — Thu, 26 Apr 2007 01:32:08 GMT

I received an email from dellvistaupgrade stating that my order was shipped on 3 30 07 they gave me a dhl tracking # but it is an invalid # can anyone help me out?