Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

SATYABRATA MOHAPATRA — Tue, 27 May 2008 07:23:35 GMT

Hi,

I am satyabrata from India.I just brought a dell inspiren 1525 laptop on 22nd may'08 but it's not getting start giving some hardware error unable to start.I have called more than 20 times to support team and mail to support team but there is no reply from them.sorry to say it's pathetic service from Dell like reputed company to their customer.Before recd payment,sales guy call me so many times but once recd payment there is no reply.

Your support team no is always busy,hold phone more than 15-20 min for each time..

Anybody can help to get resolve my issue.

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

Cynthia G. Moon — Sat, 17 May 2008 17:31:17 GMT

My name is Cynthia G. Moon and I am trying to email Michael Dell of Dell Computers. My mother bought a desktop for me, a laptop for my daughter and and another laptop for my neice. The computers werre supposed to play "any game you want" according to the salesman, but we were given a computer with a 1.60 Ghz processor. I called Dell technical support because we were only able to find 3 games that would work with that processor and one of those games wasn't compatible with Vista. I talked to 17 different people, two of which hung up on me. I was told by one person that since we asked specifically for a computer that would be used 90% for gaming and downloads (pics, music, etc) we should never have been given computers with a 1.60 Ghz processor and we should have been told about the XPS systems. Another person told me that the laptops we were given were not even made for gaming. All the games my daughter and neice are interested in require a 2.20 or 2.40 Ghz processor. There was even one person who started a case file and told me he would work on it so we could get the computers we requested. Then I would talk to each of these people's managers and they would say they could not do anything because it was past the return period. I admit it is, but that is because we had complete trust in what the salesman told us and just figured the games were out there and we just needed to do some more searching.to find them. Please help us find some contact information for Michael Dell so we can tell him what is going on. I know he is concerned about the reputation of his company and rightfully so as he has spent years building Dell's reputation up. Any help finding Michael Dell's contact information (email, etc( would be greatly appreciated.

Thank you very much,

Cynthia G. Moon

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

Vidit — Mon, 12 May 2008 12:19:17 GMT

Hi,

I m not a dell user,but i really like the dell philosophy of reaching out to the customers.

I have a true belief that as Mr.Dell has taken over as the CEO once again,he will motivate the company to the larger global success.

i think the company should enter into the different markets as well like India where the prospects as good.

The company should also think about launching new products in the newer fields that have the potential to grow for years to come.

Correct me if i m wrong.

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

Jill — Thu, 27 Mar 2008 19:10:00 GMT

I need to send an email to the CEO of Dell for help. Does anyone know how to do that? Or can you recommend another person at a high level to send an urgent HELP email to

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

Victor Booth — Tue, 04 Mar 2008 11:12:28 GMT

I have just started my own business (bookeeping & computer support). I work parttime as an IT Support Person and have always used and recommended Dell. However in my own business I come into contact with many clients who have need for Computer hardware (not my core business) source Computers @ cost from Dell and only charge Customers for my time and expertise. However I am unable to order computers on behalf of my customers (even though the online ordering process allows the end user to be different from the customer or person paying for it). I'm currently waiting on a reply from a Dell Sales Rep. I thought I'd check the Internet for Dell Reseller policy etc and came across this forum which has been very enlightening. Maybe it is too complicated for me to serve my clients through Dell in this way - Will have to wait on the reply and decide then

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

Dave — Mon, 24 Dec 2007 19:23:58 GMT

I was wondering how to get in touch with Mr. Dell regarding any ideas for his company?

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

Luke — Wed, 19 Sep 2007 01:05:18 GMT

I am glad Mr. Dell is in charge again, maybe he can turn his company around. I have been a Dell reseller for several months now and have had nothing but problems. Submitting orders that were never shipped, duplicate charges on my bill, etc. etc. etc. The worst part about being a reseller with them is that when you have a problem with anything you get laughed at. They want you to sell computers, but they dont ever want to ship them to you. I ordered two systems over a month ago and they still havent arived. I have made several calls to Dell and emails, and still no response. So much for customer support. I sell to customers that would have gone to wal-mart or staples had I not been here, and as far as I am concerned they can now buy from any other company that we offer. We will no longer be offering dell systems. It would deffinately take alot for me to change my mind.

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

debbie miekey — Fri, 23 Mar 2007 18:30:08 GMT

michael,

I know you probably won't see this but here goes. My husband, Mike Miekely, and I bought a dell computer several years ago. Recently my 17" LCD monitor began to not work properly. I call Dell to get some help, hoping that this time my experience would be more helpful. Boy was I supprised. First I can never understand the people your company hires overseas. On this issue I spent at least 8 hours trying to get someone in your company to help me. I was told I could buy another brand, Dell didn't care. I know that my monitor was not covered by warrenty. I was hoping someone could give me a better deal but no such luck. anyway I am going to buy another brand. I am tired of being called a liar, being rude and hatefully to me and wasting my time. Just wanted to let you know.

debbie miekley

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

rupendra khinda — Mon, 12 Mar 2007 11:44:47 GMT

HI,

Can you provide any customer care number for mumbai.

Need urgently...

re: Michael Dell Resumes Duties as CEO, Stays on as Chairman of the Board

Becky Kemper — Mon, 12 Feb 2007 17:31:09 GMT

I AM DISGUSTED!

AFTER THE EXPERIENCE I HAVE HAD WITH DELL, I WILL DO EVERY THING POSSIBLE TO TELL EVERYONE I KNOW NOT TO GIVE DELL ANY BUSINESS,

IT HAS TAKEN ME OVER A WEEK TO SORT THROUGH THE MORASS OF THE VOICE TREE SYSTEM AND I STILL DO NOT HAVE THE INK I NEED TO RUN MY BUSINESS.

I CAN'T EVEN GET TO A HUMAN BEING TO COMPLAIN.

My small non-profit business has given over $10,000 worth of business to Dell. Two of the computers crashed due to hard ware issues within 6 months. Now,I can't get ink. This is the worst customer service I have ever encountered. Rdiculous!

As soon as my small company can afford to, I will get rid of everything from Dell that we have.