re: Green is in the Air

Sarah — Sat, 19 Apr 2008 20:46:04 GMT

Dell states on it's mailings: "Help Keep America Green." One way that I do my part is to reduce my junk mail. I've managed to reduce my mail to virtually nothing with one exception... Dell Catalogs.

I have one personal address and two business address that all receive the Dell Catalogs. I have called customer support 4 times (around once every three months to allow for processing time) and yet the catalogs keep coming. The last time I called, I even spoke with a manager.

One of the addresses that receives the Dell Catalogs contains a name a past purchaser that has never resided at the address. Therefore, I know that the names are not refreshed from an external mailing house list, but rather internal within Dell.

I do all my purchasing on-line and do not need to use catalogs. Dells lack of attention in helping me reduce my paper waste has been extremelly dissappointing, to say the least. I just called customer support this morning for the 5th time, and if I am still on the mailing lists, I'll be forced to take legal action to get Dell to wake up and take resposibility.