More Details on Dell's Vista Upgrade Program

re: More Details on Dell's Vista Upgrade Program

Scott — Tue, 24 Jun 2008 18:09:23 GMT

purchased a dell inspiron 1510 last june and have had nothing but trouble out of it and customer service is the biggest joke i have ever seen .Maybe if i could understand whom i am talking with and didnt get 7 different answers from the 7 different people at dell customer service and still no resolution to any problem i am having, they might be ok at best. windows vista has got to be the 2nd biggest joke . why was this even invented, to be a headache to the folks that put hard earned money into this junk... never and i mean never will i by another dell , and anyone i see looking for a computer i will shy them away too. save your money or throw it in the garbage first , it'll be the same...

re: More Details on Dell's Vista Upgrade Program

David Ortega — Sun, 04 May 2008 19:42:56 GMT

Hi,

I had purchase an Inspiron 6400 on December 2006 with Windows XP Professional installed with the Upgrade to Windows Vista, Since December 2006 i'm waiting for that upgrade and it never arrives.

The (paid) upgrade is something real or is just marketing to get more clients?

Is more than one year waiting for the upgrade!!!

I will appreciate if someone from Dell write me with a reasonable answer and with a solutions to this problem.

I'm writing from Caracas, Venezuela.

Thanks in advance. Regards.

re: More Details on Dell's Vista Upgrade Program

Sandipan Deb — Thu, 13 Sep 2007 03:45:14 GMT

I had purchased an Inspiron 1405 in Dec 06 and it came with the free Vista Premium upgrade offer. Sometime around Jan or Feb 07, I went to the Dell Vista upgrade site and paid the $10 S&H. However, I am yet to receive anything. The Vista upgrade site is useless. When I click on support, it keeps taking me to the routine customer support, where it just pulls up the details of my laptop order, not the Vista upgrade order. Also customer support there does not seem to know much about this upgrade. Looks like the job of shipping upgrade CDs was wholly outsourced and there is no trace of it now anywhere on the Dell site!

Is there some place (or someone) I can talk to to get my CD? Would really appreciate the help. Thanks!

re: More Details on Dell's Vista Upgrade Program

tom — Tue, 04 Sep 2007 21:36:19 GMT

Lydia Ama said:

My dell inspiron notebook was purchased 12-10-06 and I missed the 3-31-07 cut-off to upgrade to Vista. Is there still a way I can get the free upgrade?

Good question.

I was told that I would be notified at some point of some $50 dollar upgrade offer (Dell canada) to Vista when it became available. (I bought two Dell desktops with XP home just before xmas 06). I checked Dell.ca site for notices, I watched email for notices, I found nothing. Today, I discover this apparent fiasco. I've since also purchased a Dell laptop with Vista ultimate and I love it!! I want to upgrade my desktops to to Vista, I want to get the offered upgrade. How? Anybody out there?

re: More Details on Dell's Vista Upgrade Program

Lydia Ama — Thu, 16 Aug 2007 16:23:11 GMT

My dell inspiron notebook was purchased 12-10-06 and I missed the 3-31-07 cut-off to upgrade to Vista. Is there still a way I can get the free upgrade?

re: More Details on Dell's Vista Upgrade Program

Mike — Tue, 10 Jul 2007 22:21:26 GMT

I signed up for the Dell Vista Upgrade, I have called in twice and informed you guys that the wrong version of windows vista was going to be sent. I currently have Windows Media Center 2005 which is supposed to upgrade to Windows Vista Home Premium. But instead it said Windows Vista Business.

When I called in they said that it was being looked after and I would receive an email within a couple of days. I then received the wrong version of windows vista.

I contacted you guys again stating my problem. This was all in March/April.

I just now July 10 received a new copy of Windows Vista Business again from the Dell Fulfillment Center. This is becoming upsetting as I had paid for the shipping of the new Vista upgrade so that I could have the appropriate version (which should be Windows Vista Home Premium), and have yet to receive it. Your records must be wrong or something as both times you have upgraded my Windows XP as Windows XP Pro, and not Windows XP Media Center.

The only reason I have a problem with this is because I have Windows Media Center and use it quite often. Windows Vista Business does not have these features.

re: More Details on Dell's Vista Upgrade Program

Michael Sewell — Tue, 10 Jul 2007 09:14:05 GMT

Placed original order for Vista Business upgrade on 15th December 2006. Got an email saying "attempted delivery, please amend address", even though it's the same address they delivered the PC to (Any of this sound familiar?) re-entered details within specified time frame, and still waiting a month on.

Having spent near £2K on a workstation, I was under the mistaken belief I was dealing with a professional company with unrivalled customer support.

Do I need to look for a 3rd party customer support team?

re: More Details on Dell's Vista Upgrade Program

Bri — Mon, 09 Jul 2007 17:59:08 GMT

Notebook recieved in Jan 6th.

STILL waiting for Vista upgrade pack!

Card details have been re-requested and submitted to no response.

What's the point DELL. This will be my 2nd and last pc from you guys, not good when I'm about to upgrade my 5 business desktops.

re: More Details on Dell's Vista Upgrade Program

Phil — Wed, 04 Jul 2007 16:16:39 GMT

I'm just wondering as to why Dell shipped my upgrade to my old address after updating it though the link they provided us? This is the 4TH time my Vista has been shipped. Three times to the wrong address, and one time it was supposed to be shipped to the correct address, but somehow IT WAS LEFT ON THEIR SHIPPING DOCK or shipped internationally according to someone there.

This is ridiculous. The first delivery attempt was made in May but to the wrong address. Three times after that, Dell still can't get right. I must have spoken to 10 different people who confirmed for me that my address was correct in their computer, but STILL Dell ships it to the wrong place. I've been on hold for probably a total of 4 hours this week but cannot reach anybody at the Dell Vista Upgrade Center to talk to about this. I want to speak to someone from the America about this and not a foreign person so I can actually get this straightened out once and for all.

It's SO aggravating after being guaranteed that it would ship by June 30th to the CORRECT address and then it goes once again to the wrong place. Now I'm sure I will have to wait ANOTHER 4 to 6 weeks for delivery to be attempted. I don't know what else to do since no matter who I talk to at Dell the same thing happens.

If I call, nobody picks up. If I call Dell customer care they simply forward my shipping address to the Vista upgrade people (which obviously didn't work), if I email I don't get responses. If I go to Dell chat, they just forward my info (which doesn't work AGAIN).

I have to say that after placing my order in November of 2006, I should have been the first to receive it, now I'm sure I'm the last person in America to have not received their DVD yet (at least that's what the Dell person said on the phone a few weeks ago).

Someone please e-mail me so we can get this straightened out. I do NOT want to wait another 4-6 weeks to hear anything about this. Like I said, this is the 4TH time Dell messed up with my order. This is getting a little ridiculous. Please help.

Sincerely,

Phil

re: More Details on Dell's Vista Upgrade Program

kevin smyth — Mon, 25 Jun 2007 16:00:25 GMT

Laughable service.

Ordered the Upgrade in March and I still haven't received it, every time I ring the helpline get some clown who knows nothing and keeps telling me to ring the Dell Cutomer service line.

I received the folowing e'mail

"Thank you for your Dell Vista Upgrade order. We have recently attempted delivery of your order and due to an issue with the ship to information your order has been returned to our warehouse by the carrier. In order to attempt another delivery at our expense we will need you to verify your current shipping information.

Please visit our website at https://www.dellvistaupgrade.com/orderaddressupdate.aspx?lang=en-US where you will be able to update your current shipping information.

We will need to receive your updated shipping information no later than June 8, 2007 in order to reship your product. If we do not receive confirmation of your address by June 8, 2007 your order will be cancelled. "

Which was a lie and then the guy told me AmEx was no longer accepted and I had to give another Card number. Which I did only to find that DELL had debited my AMEX card back in March. I will never ever buy from Dell again and I will make sure that no body I know will either.

That will cost you 100's of thousands of dollars for the want of some basic communication and after sales service