XPS 700 Update, Keyghost Hoax and XPS M2010 Video

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

Lionel_Menchaca — Wed, 02 Aug 2006 20:27:02 GMT

To Dell Canada customers and EMEA customers: One of the main questions I've been getting in e-mails and one2one comments is this: Are non-U.S customers eligible for the Core 2 upgrade option? The answer is yes.

If you'd rather keep the Pentium D-based system you originally ordered, you ~~will~~ may get your system sooner, and will be entitled to a special offer from Dell. These will vary by region. Your callback agent will have the details.

To all XPS 700 customers, I ask for your patience—please wait for a call from a callback rep. Calling into your local Sales or Customer Care queue will not expedite the process.

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

Stanley Slate — Tue, 01 Aug 2006 16:31:40 GMT

I've been keeping up with the "delay story" with the XPS 700. Mr. Lionel Menchaca on 7/14 posted "We will begin shipping within a week from today" in his XPS 700 update. It is now 8/1 and I've not read on a forum where anyone has received their XPS 700 order. All I've seen is a lot of frustrated customers. How about an update whether it is good or bad? Don't the customer desire that?

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

Lionel_Menchaca — Fri, 28 Jul 2006 14:25:21 GMT

Several of you have commented on either a) not getting a callback or b) having your order cancelled. Many of you have contacted me directly. To ensure that we handle each one2one reader request, here’s what I need you to do.

Following these explicit instructions will ensure that we get your information over to the callback team as efficiently as possible.

Send an email with a Subject Line of “My XPS 700 Callback Information” to the Customer Advocate e-mail inbox.

Please include all of the following information in your e-mail:

First Name
Last Name
Order#
Customer#
Best phone #
Current e-mail address

Many of you complained that we should have this information, and we do. However, this is all about centralizing the information. The faster we can do that, the faster we can get you taken care of. Thanks for your cooperation and your continued patience. Know there are additional questions—for right now, we’d like to stay focused on upgrade callbacks and getting cancellations taken care of. Many members of the Dell team are committed to shipping the configuration you want as quickly as we can.

For those asking why we don’t email instead of calling back: a phone conversation is the most efficient way to handle all the order changes (and confirmations we need from you) that go along with the upgrade. It also allows the reps to answer specific questions with each customer directly.

Several of you have asked about whether XPS 700 customers who purchased through either Dell’s Small Business site or via their company’s Employee Purchase Program are eligible for the upgrade offer or other option. Yes, you are.

Apologize to international customers—still finalizing some things. Will share more details as soon as I have them.

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

Harry — Thu, 27 Jul 2006 12:58:25 GMT

As an European DELL User (1 Laptop 3800, 1 Desktop 4500) I learned once more some the ugly business mentality of another US player. The last desaster with the announcements and order handling of the XPS700 is really not the way we in the "old europen countrys" do our job. The White House administration destroyed the last ethic in the head of so many US company's. Sorry I'm know now, I can be without such guys for the rest of my live. Here in Europe would such company's penaltied by a court (greetings from Microsoft ...). I'm not wondering about the 50% loose on the stocks of Dell in less than 12 month. Bye, bye DELL (as before IBM, and ... and ...). I do not need DELL Products anymore, because there price/value shrink from day to day. I change my order from here to East instead to West.

So, my dear frustuated DELL users, forgot the lamento about delay of the XPS700. Forgot DELL!

Harry, Switzerland

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

Robert J — Mon, 24 Jul 2006 13:39:36 GMT

What is up with you guys cancelling so many orders without our consent? Where is the communication?

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

gbakmars — Sat, 22 Jul 2006 15:14:08 GMT

Here is my most recent post on the Dell Community Forum, just after seeing that my xps 700 order has gone into production. We were promised a phone call and the option to modify our orders to the Core 2 CPU. I did not speak with a rep, that called. I did put it in my log via the chat, that I definitely want the upgrade. I began this thread on July 3, and it appears that things are getting worse, not better. Please Dell address this post.

Home & Home Office

6/5/200610?XML:NAMESPACE PREFIX = ASP >In Production6 6$4,516.66Home & Home Office6/5/20069Cancelled66$4,516.67 Home & Home Office5/31/20069Cancelled6 6$4,263.32Home & Home Office5/30/20069CancelledXHX66$3,738.62 When you look at this paste job, the XHX is the xps 600 replacement cancelled. The 5/31 order was my first shot at the xps 700. Dell messed up the order, and it had to be cancelled and reordered on 6/5 and is IN PRODUCTION for $4516

Everyone please listen up!! I have it in writing from a customer care rep that I will be called within 24 to 48 hours. Promised that my computer will not ship, and that I will be given the opportunity to modify my order and change the processor to the Core 2. That chat took place over 60 hours ago. We all have it in writing that all orders placed before July 18 will be contacted and given the opportunity to modify or accept a Dell gift card. We have it in writing that an order will NOT ship before we are contacted. And to seal the deal, I have the infamous sign of Dell trust, "DON'T WORRY" Anyone that has ordered a more expensive Pentium D or 4 needs to keep this in mind: You paid a significant amount of money to upgrade your order to a better processor. If you ordered the 965 EE then you paid $1000 more then the person that ordered the 930. Unless Dell is going to give you a $1000 gift card, then it is foolish to except shipment of the order with the plans of upgrading later. I have tried to be clear on this issue, and I do not think I was being heard. DELL IS NOT GIVING US A "FREE" "UPGRADE". If you ordered the 965 EE then you paid for Dell's best. It is no longer Dell's best, and you would not spend $1000 for old technology. Please re-read the post that I sent a couple of pages back. I intentionally stay away from this forum for over 250 posts, 1) because I was very disappointed in the termination of "OUR" thread, and 2) I wanted to sit back and think a bit, and read what everyone was thinking. From what I see, we are getting swept up in this thinking that all of a sudden Dell really cares, and is looking out for our interests, and we just need to sit back and give poor Dell some space to sort things out. I DISAGREE!! Dell is a multi-billion dollar a year mega corporation and they can afford to "fix" this issue without us worrying about clogging up their phone lines. While we are sitting back and "trusting" Dell, orders are mysteriously going into PRODUCTION!! HELLO!! That thread of OURS ( I say "OURS" because, we the customers started it. The larger that thread grew, the more the watching world could see that we were strong, and gaining momentum. The media was on the verge of taking notice. They had to. It was getting TOO BIG. Honestly, is the world's largest computer company unable to support a thread with 1100 posts, and therefore had to lock it down?) was hijacked, and we lost our focus. Please re-read this post. I surely hope that I am not now going to have to ship back a XPS 700 computer and monitor, and get customer care to set up the shipping for free, and on and on and on. Unless you have agreed to accept the order as is, then you shouldn't accept it. Refuse the order and let it be taken back to Dell. You have it in writing that you must be contacted and given the opportunity to modify. We are not even close to an agreement that is fair and looking out for the interest of the customer. PLEASE READ AGAIN

Hi No I have not abandon the forum, but I still am not liking the change in direction. You have got to get them to see that Dell did not give them anything FREE. And it is not an UPGRADE. When I purchased my xps 700 on May 31 I ordered Dell's best processor for an additional $1000. That technology is OLD, and I would NOT pay for that process now. No way. Who would pay $1000 for a Pentium D now that the Conroe is on the market. So what Dell has realized, is that they OWE customers the current technology at the current prices. It just so happens that the price that we all paid for the pentium D's corresponds nicely with the price of the current technology.. In fact some are arguing that the new technoloy is cheaper, as Intel is looking to undermind AMD. I would cancel right now, if I knew for sure that Dell was not going to modify my order with a Conroe x6800 EE. Now if at least they were modifying and getting us the orders on time as promised, July 22, then it would have been a decent deal to get the modification, and not have to reorder. But as it is, you could probably cancel, and reorder, and have the computer right about the time that those that hang on get theirs. Therefore I contend that what Dell has done for us is "Nothing" right now. All they have done is add to our frustration and anxiety, as we all wait by the phone, for the infamous phone call!! And then the issue of other technology that will be hitting the market, such as the 590 "all new" chipset, the 1950 ATI, .... etc. What Dell should be doing is modifying the orders with Conroe, taking an additional % off, apologizing directly to the forum, answering ALL of our questions directly on the forum, and showing us the restructuring that will be taking place within Dell, and indicating to us that they want our input and will take is seriously. We have not even come close to hitting the target yet. And when I see people on the forum getting mad at the person that wants to know, and bashing him and defending Dell it makes me upset. Dell is not our wonderful savior that is taking care of us, and now all of a sudden we can trust them. The issues are still there, and the fact that they answered the questions on the Dell blog, and shut down our thread bothers me greatly. But NO I have not given up, and I will be back. But after reading the last 20 pages of the new thread, I am very concerned that Dell has WON. I posted the following on the PC Mag website, and I plan on contacting more media now, NOT less. What do you think? Your new forum friend!! David

Dell is still in hot water with it's xps 700 release that has yet to be shipped. 53 days past the first orders, and another 30 to 90 day wait has forced Dell to listen to it's customers. On the Dell community forum you will find a thread that I(gbakmars) began on July 3, because I had had enough of being tossed around by Dell for nearly 7 months now, waiting for a functioning xps computer. On January 17 I placed an order for an xps 600, and after massive delays and multiple replacements I got bumped into an extension of my nightmare, the XPS 700! As the thread on the forum reached an unheard number of posts (over 1100) Dell finally responded on their Dell one2one blog, that all orders placed before July 18 would be given the option to receive a free upgrade to the appropriate Intel Core 2 processor. As was expressed on the forum, over and over, no one wanted yesterday's technoloy with yesterday's prices. And who would? The world of computers is always rapidly changing, and Dell this time has been unable to keep up. Dell is trying to call the order modifications a "free upgrade", when in reality it is simply giving the savy computer customer nothing more then they are paying for. All of the reviews are boasting on Intel's behalf, and the pricing appears to be compatible with the old Pentium D line. So seriously where does the word "Free" and "Upgrade" fit into the. The big question now is, " Will the Intel Core 2 be so impressive that it will literally bail Dell out of a very tight spot"? I for one have been waiting so long for a Dell computer, that I have seen all kinds of technoloy come and go, and I am just hoping that I will be able to get a couple of days use with my "old" new Geforce 7900 GTXOC 512mb video cards, before it is time to upgrade again!!

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

Jeff — Thu, 20 Jul 2006 20:58:34 GMT

I agree with Mats. Why are you guys to lazy to go find that answer your self? The answer's are out there. Go look.

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

Xecuter2 — Thu, 20 Jul 2006 01:10:09 GMT

Is Dell still planning on shipping any XPS 700 systems THIS WEEK? We were told systems would ship, but there are only 2 days left in the week--Thursday and Friday. Please, any updates?

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

Bob — Wed, 19 Jul 2006 16:06:25 GMT

Mats,
No need to be flaming people over this, I read Anand's info prior to posting. Tom's HW(if I recall properly) has an article that points out some Nforce4 SLI MB will support Core Duo as well, but not all.

A chipset does not mean that the motherboard will be compatible with a given CPU. Granted, the chipset is a primary factor in this equation, but their are motherboard power requirements and a BIOS that add the functionality to support a given CPU.

Dell had avoided saying it was compatible for over a month, that is why people were asking like they were. Dell may not have had the test results to answer this with confidence or was under an NDA, but it would have been nice if they could of been more direct, or given a timeline when this answer could be provided. You probally came in late and did not realize these other factors.

I am glad that Dell has finally clarified this in their blog.

re: XPS 700 Update, Keyghost Hoax and XPS M2010 Video

Mats — Wed, 19 Jul 2006 08:33:55 GMT

To Stephen, Kevin , Bob and all the other guys to lazy to find the answer to a simple question (even if it's in THIS thread of comments.

July 15:
"Max Power said:
to help end the confusion:
http://www.anandtech.com/cpuchipsets/showdoc.aspx?i=2786&p=2

it states that the NVIDIA nForce 590 SLI MCP chipset for Intel (the one sent with the xps 700) is compatible with basically every chip."

Now, how hard was that? Even before i found Max's answer it took me about a minute to find the answer to the question you guys seem so fond of asking three times at a time. :-)