Microsoft Releases Vista SP1

re: Microsoft Releases Vista SP1

Denise — Thu, 16 Oct 2008 01:55:03 GMT

I purchase my Insprion 1720 in April of this year 08 and I've had problems since it arrived. Not knowing any better I allowed Dell Tech support to remotely log into my computer, It has been down hill every since. Tech stated I was having software and hardware problems.

I tried to install the updates I received, but I kept getting error messages stating all updates could not be install. I am hoping mad! Dell just sent ma a Studio 1735 today, it does not work. I am so dissapointed with this company. needed to vent

re: Microsoft Releases Vista SP1

Dell-Jesse_L — Thu, 07 Aug 2008 15:12:42 GMT

Klaus,

You will need to completly uninstall the sigmatel drivers from device manager. Run the Vista SP1 and then reinstall the sound drivers. Take a look at what other users have done to resolve this issue on the Vista Community forum board below.What is the error message you receive when trying to install the SP1?

http://www.dellcommunity.com/supportforums/board/message?board.id=vista&thread.id=58535

re: Microsoft Releases Vista SP1

Pat G — Wed, 30 Jul 2008 19:10:39 GMT

This is absolutely ridiculous. It's pretty obvious that Dell isn't actually spending any time on this issue at all. Vista SP1 has been out since March, and now it's the end of July and there is still no indication of a supported solution that will allow me to install SP1. I bought an Inspiron 9400 over a year ago and there hasn't been a single Vista hardware driver update for my machine since January 2007.

Dell is clearly focused on new products, not supporting existing ones.

I've been a constant Dell customer for the last 10 years, but with this trend, that is likely about to end soon.

re: Microsoft Releases Vista SP1

Klaus U — Sat, 26 Jul 2008 12:31:10 GMT

This must be a JOKE !!

Dell recomend user to install Vista SP1 and even after 6 month their "Engineers" has not resolved driver problems.

I have a Dell XPS M1710 where vista has given me nothing but problems. I even formatted the harddriven reinstalled with the "latest" drivers Dell could provide and still expirience programs to crash.

I cannot install SP1 due to SigmaTel High Definition Audio hasn't been update since January 2007

MS Excel 2007 crashes regularly due to the bluetooth software (btsendto) and the MS solution telles me there is a solution to the problem and direct me to Broadcom where I can download a patch. This patch are just not for the Dell hardware. They havn't updated the software since Nov. 2006 (except for the BTW_on patch in April 2007)

The Dell Support center I have disabled as it is of no use anyway. It won't reconize the internet connection and keep saying that I am offline.

How long will Dell keeps neglecting it's customers ?

Have Dell no pride ??

Thank you for choosing Dell and have a nice day - yeah what a thanks you get.

re: Microsoft Releases Vista SP1

Trevor — Mon, 21 Jul 2008 11:03:39 GMT

I have an XPS 420, a very nice machine, but no Vista SP1 thanks to the incompatible Sigmatel audio driver. I wrote to Dell support asking for a status update and received the following on 7/20/2008:

"Thank you for contacting Dell Warranty Support.

Our engineering team is currently working with Microsoft, Sigmatel and other 3rd party hardware manufacturer for the SP1 drivers.

SP1 is new so there are still a lot of bug unknown.

Dell plans to release all SP1 at once and we do here at support does not have any updates yet on the date.

We will be informing all our customers once the date is finalized.

For now, we strongly suggest not to download SP1 to avoid complication.

Thank you for choosing Dell and have a nice day."

re: Microsoft Releases Vista SP1

LogicGate2 — Sun, 20 Jul 2008 00:04:50 GMT

I have same problem with my Dell Inspiron 1525 ie. unable to install Vista SP1.

When my Dell Inspiron 1525 is checking for MS updates it will show all new updates that are available for download but it will not mention anything about Vista SP1.

After doing some research on web I have come to conclusion that there is some problem/clash between SP1 and drivers installed for hardware (Audio- SigmaTel etc) supplied by Dell computers.

So, in summary it will be up to Dell and Microsoft to resolve this SP1 software installation problem.

So, lets hope that Dell and Microsoft can soon (say by August 2008) come up with some solution for customers who are using Dell computers and still waiting for their Vista SP1 to be installed J through Microsoft Updates.

re: Microsoft Releases Vista SP1

George H Inman — Sat, 19 Jul 2008 13:42:36 GMT

I made a purchased from dell, but somehow I can't follow through because Dell won't apply it to my preferred account. I know I have an account with Dell, What's the deal???

re: Microsoft Releases Vista SP1

Shambles — Thu, 17 Jul 2008 16:48:04 GMT

Of course I meant Studio 7 (1735) not (1635).

Decided that as the headphone socket works there must be a problem with the 2 physical 4-ohm speakers.

re: Microsoft Releases Vista SP1

Shambles — Thu, 17 Jul 2008 13:43:50 GMT

Well, I took delivery of a Studio 17 (1635) laptop yesterday (Vista Home Prem +sp1) and could not get any audio from it at all, from the speakers or either headphone socket (it has dual sockets). I updated the bios from A02 to A03, did a couple of Dell QuickSet updates to the chipset, and that seemed to enable one of the headphone sockets for sound.

Am going to try R171788.exe when I get home from work but I hold out no real hope.

This should have worked straight from the box.

re: Microsoft Releases Vista SP1

Patrizio — Thu, 10 Jul 2008 20:55:14 GMT

I have the same problem with my XPS M1710. Is there any update about the SIGMATEL drivers? It is so pathetic that after several months, I still cant upgrade to SP1.