Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

DJbusaNL — Mon, 29 Dec 2008 14:46:22 GMT

Dear Dell, It is really nice that you promised your customers with an upgrade for the M1730. That is one of the reasons I purchased it. I was really pleased to see that the upgrade kit came out. So I called Dell Netherlands and guess what they said: HUH?!?! Upgrade? Noooo, you must be wrong. I made them ask, and ask again. It's not possible to get the upgrade cards in the Netherlands. Nice work. Now i'm stuck with 2 8700GT's. I even asked if I could order it through the USA. Not possible. And no, the cards aren't available ANYWHERE in Europe, since not one factory sells M versions of videocards to consumers. I am heavily disappointed, since I payed over €2,600 (over $ 4k) not even a year ago that can't run games smooth. I'm already getting shaky and might drop my M1730 if this takes any longer by accident. If only Europe would get the same amount of attention as the States, or half of it, I would be happy. Please dell employers, contact me if you read this.

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

Emilio — Tue, 26 Aug 2008 15:43:24 GMT

Just wondering if there are some news on the upgrade plan; the italian Dell helpdesk knows nothing about that and basically refuses to help me (the only option they talked me about is to buy the sli for about 1500,00 EUR or so ...)

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

Steven Ashe — Mon, 11 Aug 2008 23:02:51 GMT

Is Dell getting a closer to offering a solution to this issue???

I would like my original WoW XPS 1730 edition with the 8800m SLI back.... I don't understand why I couldn't have the WoW edition with the 8800's.... and was only offered the original version?

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

Steve Ashe — Mon, 04 Aug 2008 12:00:15 GMT

XPS 700 / 720 Mobo

It takes about a year or so to get things done

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

Steve — Tue, 29 Jul 2008 19:53:09 GMT

Guys I tried to get you info but my post are not going through.....

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

Simon Dennis — Mon, 28 Jul 2008 10:07:56 GMT

Thanks for your help Steve. Sounds like you have had a result. Still trying but I had other problems with the machine since. Really got fed up with Dell support (just getting through is a mission in itself). Got an engineer coming out tomorrow. If they cant fix the problems it is going back.

Looks like the upgrade offer has died a death!! All gone very quiet on that front.

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

Hank — Wed, 23 Jul 2008 23:14:13 GMT

Steve,

You have a name of the rep you spoke with at customer care? They're throwing me around like a sack of potatoes from department-to-department.

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

Steve — Wed, 09 Jul 2008 23:59:39 GMT

Simon,

I am sorry to here about your situation...I'm not sure if I can offer any tips but I can share my experience with you:

1. Called Dell Parts to purchase the 8800m sli.

2. Dell offered 8800m to me for right around $800 (I referenced this blog to get the lower price)

3. I turned it down said it was too much

4. I was on the phone for well over an hour with Dell Parts.

5. Dell Parts transferred me to customer service because I requested a refund for my 1730 WoW edition.

6. I explained to Dell Customer Service my situation and how I was on the phone with Dell Parts for well over an hour and now I would like to return my WoW 1730 for a refund.

7. I was put on hold by Dell Customer Service and when she returned she offered me an regular 1730 with the 8800's for WoW 1730 with the 8700s. She said that "I wish you would have called me first because you should not have been on the phone that long and I can take care of you".

8. I accepted.... basically it was a trade... my 1730 WoW edition with 8700's for a regular 1730 with 8800's.

9. Dell shipped within a week and I returned my WoW edition after I recieved the regular 1730 with the 8800's

I'm happy with the upgrade but I wish I still had my WoW edition case. Needless to say I play WoW every now and then and I really liked the case.

I hope this helps or at least gives you some insight on what I had to do to get the 8800's.

Best,

Steve

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

Simon Dennis — Thu, 03 Jul 2008 09:28:18 GMT

Steve

I wrote a letter of complaint. Got absolutely nowhere. Got a call from their legal dept who said tough. Technology moves on and gets upgraded. Bad luck for buying when you did. Got any tips to help get a resolution?

Simon

re: Dell Adds the NVIDIA 8800M GTX with Dual SLI Technology to the XPS M1730 Gaming Notebook

Steven Ashe — Mon, 23 Jun 2008 02:17:39 GMT

Simon Dennis,

I did not pay a dime... but I did sacrafice a brand new machine (WoW edition) for a refurb (non-WoW edition) with a scratch on it. I have some other issues with my exchange that will/may resurface based on what ever it is that Dell may offer for the upgrade program for the 1730's/8800m's......

I guess I'm waiting like the rest of you!