Ratings & Reviews on Dell.com

re: Ratings & Reviews on Dell.com

Gloria Warren — Wed, 20 Aug 2008 13:09:26 GMT

I have purchased two wireless laptops from Dell and have been very pleased with both. I purchased my first one in 2006 and it still works perfect. The only problem I have ever had is the Caps lock button came off right after I started using it. I purchased another wireless last year for my Grandaughter and she is very happy with hers also. I recommend Dell highly. They make quality products.

re: Ratings & Reviews on Dell.com

Unknown — Wed, 06 Aug 2008 13:41:06 GMT

I am a first-time Dell customer, and I have to say that I will never purchase another Dell, and I haven't even recieved it in the mail yet.

The customer service is a complete joke. I can't even understand the person that I am speaking to, and that is when I am not disconnected after being on hold for 1 hour and 23 minutes. The woman on the phone assured me that my computer would be sent out within 24-48 hours, and here I am 72 hours later without a computer. I even paid extra for overnight shipping. So I have been waiting for a total of2 weeks for my computer to arrive. I am a student, and I don't have another working computer. That is obviously why I had to order another one. I had to opt out of a grade for my final paper, because Dell couldn't get their acts together enough to send the computer to me when they had promised. This is a complete disaster. The only reason I ordered a Dell, was because I get a discount through my school.

re: Ratings & Reviews on Dell.com

James P. Clayton, M.D. — Mon, 14 Jul 2008 17:35:04 GMT

I ordered a Dell XPS M1330 along with Adobe Acrobat 8 Pro in mid May. I purchased this rather than a comparable Sony VGN-SZ series (my ususal laptop choices) to give Dell a try.

I like the computer a LOT although a tad heavier than the Sony. I like that Dell did not bundle crapware with the new comuter (unlike Sony) and kept the speed up as a resulty of not advertising.

I HATE Dell customer service -- needed upgrade for Acrobat 8 to 9 Pro, got connected to a call center in India? then Phillipines, totally incomepetent, unhelpful, burned about an hour of my time then placed on hold for 25 minutes before I hung up. I will NOT buy a Dell again if I even reomotely anticipate needing customer support!!

Called Adobe next, spoke to an educated helpful stateside support person, problem was appropriately addressed and resolved in less than 10 minutes - a very pleasurable experience. I WILL do business with Adobe again.

Buyer beware if you need Dell -- they will not respond. India, Phillipines operators/automatons maybe but at Dell no one is home (except for taking your order and money).

re: Ratings & Reviews on Dell.com

E M — Thu, 15 May 2008 23:04:16 GMT

Dell used to offer good service and good quality products. I just ordered a laptop computer from them and have been very dissatisfied with the sales and customer service reps so far. It took a very long time to order the laptop I wanted because the sales person wanted to build it for me instead of letting me tell him what I wanted. It sounded like a party was going on in the background and laughter and talking was so loud he had to tell them twice that he was on the phone with a customer. After completing the order I called back to change the color of the lid and couldn't get through to anyone who was capable of doing that. It is now 6 days later and they still have not called or emailed to confirm that the change was made. The sales manager, Mary Grace Guillen, sent me a confirmation email after the initial order and included her phone number and 5 digit extension number. When I tried to contact her to tell her about the trouble I'm having with getting the color changed, I got an automated message stating that only 7 digit extensions are accepted. A person from Dell called to ask if the salesperson had called and made the change and upon learning he had not, told me he'd have the salesperson call me right back. That was two days ago. After being transferred numerous times to non-functioning numbers and people who say they can't change the lid color on the order, I sent Ms. Guillen an email. That was a day and a half ago and she has not responded.

I will not order anything else from Dell and recommend that others avoid ordering from the them.

re: Ratings & Reviews on Dell.com

Sally Joe — Thu, 10 Apr 2008 21:39:10 GMT

Always check your system and receipt from DELL DO NOT RELY ON THEIR WORD... I received a computer and a printer that was defective and between their slow IT support as well as return policy I now have a computer and printer that don't work and I am being given a refurbished product! Make sure you do everything within 21 days... or BUYER BE WARE!!! DO NOT TAKE THIER FINANCING AS THERE IS NOT WAY OUT!! THEIR CUSTOMER SERVICE IS ATROCIOUS! All in all DELL is a substandard product!

re: Ratings & Reviews on Dell.com

Lil — Mon, 10 Dec 2007 14:09:57 GMT

If you have a dell computer do you need a dell printer or will any printer do.

re: Ratings & Reviews on Dell.com

Sara Sandidge — Wed, 07 Nov 2007 15:51:01 GMT

Why don't you make it easier for someone to reach tech support? All I get is the run around with your company. Dell is supposed to be customer friendly, well you aren't. I am having trouble with my printer and monitor. How can I fix it if I can't get a hold of a technician? Dell, bah hum bug. Will never ever buy another dell product.

re: Ratings & Reviews on Dell.com

Denise Schrupp — Tue, 16 Oct 2007 15:41:17 GMT

The first time I've bought a Dell computer, and in less than a year my operating system is corrupt. I'm told Dell can only give support for software issues over the phone. My one year support is for hardware only. Not only does the technical support over the phone not know what to do to fix the problem, but I have to ask for them to constantly repeat themselves due to poor grammar or English skills. So since I can't understand the telephone support, I guess I have to pay the Geek Squad to repair my system, even though it's still under warranty. By the way, my last Gateway computer lasted 7 years without a problem. You know it's slimy business when they won't give you the Dell Corporate Headquarters number. No support contact information outside of their sales, technical and customer care support. They're on their own island, literally. I will share this information with my company whose corporate discount with Dell led me to this purchase. Now I know why my company only purchases IBM and HP products for the office!!! I work for a LARGE Corporation.

re: Ratings & Reviews on Dell.com

Jennifer Berndt — Thu, 11 Oct 2007 14:02:39 GMT

We ordered a computer from Dell on August 30, 2007. I originally called to order a $699 computer just to surf the internet and my children to play games on. The salesman said that the computer that I wanted would be way too slow to play (simple) games on, that I should upgrade. I ended up purchasing a $3400 computer at 27.99% interest...big difference from the original plan of $699! We received the 32' lcd monitor and printer (which is a fax, scanner, printer and photocopier all in one) on Sept 5th. The monitor was completely smashed in, so we called Customer Service and had to wait to receive the UPS sticker and then bring it to the UPS store ourselves to return it. A few days later we received the mouse and keyboard. When we finally received a new un-damaged monitor we tried to hook it up to the system and found out that we did not have the power cord that attaches from the monitor to the tower. Again we called Customer Service to have a new cord sent to us. I thought I made it very clear which cord we needed (as I specified a few times that it was the one from the tower to the monitor). We were sent the wrong cord again - they sent us the one that went from the tower to the wall! We phoned back and spoke to a Supervisor (Katrina) - she assured us that she was sending us the proper cord this time (and gave us a $100 discount on the computer for all of the hassles). I received an email the following day stating that the (proper) cord had been sent. We waited a few days, and did not receive the cord. We called back only to find out that the cord was actually back-ordered until Sept 28th...we wondered why we were sent a confirmation email telling us it was on the way. We demanded that we be sent one overnight because the whole experience has been incredibly frustrating. With it being almost a month after we ordered the system, we finally received all of the pieces for it - we have been trying to get the printer working for the last week, only to find that it does not print. We called Customer Service again who put us through to the tech. dept. the guy we spoke to there informed us that the printer we bought (through Dell) was not even compatible with our system! He said that he fixed it all up for us remotely. We tried to print again, and it still does not work. I phoned Dell back this morning and she actually told me that I cannot return the printer because it is past their 30 day return policy (we received the printer on Sept 5th)...Are you kidding me? My other issue is that I was given a $1,000 limit to use before Sept 30th to buy more products. I called to place an order for two Nintendo DS Systems (each with a game) and I ordered two extra games, two cases and an MP3 player as well. The man I spoke with (Praveem I believe) spent almost an hour on the phone with me - I gave him all of the Dell numbers (doing his job for him) and then we get disconnected. I thought since we finished the call, that I should receive the games in a few days - they never came. I called back to check on the status, only to find out that the order was never even placed! I ordered all of the same items (through the same sales guy). He told me everything would be shipped in 2-3 days. We received one DS sytem with the two games and that is it. I called again on Oct 9th to find the status of the rest of my order, the Customer Service woman I spoke with said the remaining games and covers would be shipped on Oct 11 and she had no idea when the MP3 player would be shipped. I would like to know why (in Sept) I was told it would be 2-3 days, and on the 9th I was told on the 11th and an unknown date. I really do not know how so many incompetent people can work for your company and how you expect customers to put up with all of the nonsense. I am wondering now what we are supposed to do with a printer that is not compatible with our system? And on top of everything - Dell took the first payment out on October 9th - I only had the full system for about two weeks before that payment came out!

re: Ratings & Reviews on Dell.com

Graeme Hitching — Thu, 11 Oct 2007 06:33:09 GMT

I have had no satisfaction with my order from dell, I ordered 2 PCs, and I received 1 damaged one, I have wasted time and money with dell customer 'service' over the over priced phone lines and internet, I have neither received the completed order nor a replacement for the damaged item - in short, an absolute shower, so my business will be purchasing all other PCs and laptops from Compaq / HP.