Shortage of Brown Zunes

re: Shortage of Brown Zunes

Ronald Farris — Sat, 02 Feb 2008 00:26:53 GMT

I ordered a brown 30 GB Zune player, priced at $99.99 on December 15, 2007 . I was told they had no more brown ones at that time and it would be 6 weeks to recieve one. I told the sales rep that, "that would be fine". Two weeks later it came in and it was black, no big deal. I never looked at the shipping papers I just filed them away in case I had any problems with the Zune. Last week while balancing my check book I noticed I was charged $195 for the Zune. I called customer service and got no where. I got to talk to people in India and not the US. They did nothing for me except to offer to take it back. I wanted the agreed upon price not the price I could pay locally for one. I have spent about a hundred hours loading music on my Zune and want to keep it but being ripped off by a multibillion dollar company makes me extremely mad. There is no excuse for the poor service when Dell is at fault for mis-printing the sale price. Dell senior officials you need to wake up. I work for the federal government of the United States and all of our products are Dell. If I can persuade them to switch I will, this is the worst service and biggest ripoff I have ever dealt with.

re: Shortage of Brown Zunes

Tucker — Thu, 20 Dec 2007 02:56:30 GMT

After a lot of internet searching and trial and error, I got my Zune working. No thanks to Dell and their so called customer service. Did lionel stop reading this blod or is he just ignoring a lot of unsatisfied customers? Dell has really dropped the ball on this one for a lot of people. I hope you all get your Zunes soon.

Good luck to every and Merry Christmas.

~Tucker

re: Shortage of Brown Zunes

Still Waiting for PINK Zune — Tue, 18 Dec 2007 15:53:19 GMT

Still waiting for my PINK Zune --- Order placed on 11/26 when website stated Usually Ships in 1-2 DAYS. Why are the brown orders being filled with other colors --- when the people who ordered another color are still waiting and we paid double the cost of the brown sale price!!!

Still waiting for another update from Todd or Lionel --- It is now Tuesday 12/18 and my order still says "not shipped".

re: Shortage of Brown Zunes

JR — Mon, 17 Dec 2007 14:52:29 GMT

I ordered a pink 30 Gb Zune on 12/5. I saw the 1-2 week time to ship, but I figured even then that I would still receive it in time for Christmas. In view the order status, I am seeing a ship date of 12/20 and an estimated delivery date of 12/25 (yeah, right...who is going to deliver on Christmas) to 12/27.

Which means I am going to be reduced to showing my wife a picture of her Christmas present instead of giving her the real thing.

Thanks a lot, Dell.

re: Shortage of Brown Zunes

Silly Rabbit — Mon, 17 Dec 2007 12:54:54 GMT

I'm in the same boat as many others. I ordered this as a gift on 11/24, got a 11/27 ship date, then delayed till 12/24. Called and was told the player would ship 12/17 and the sports band would ship on 12/24. After seeing this annoucement, I called again and was told that the sports band had shipped, but the player was OOS and I should cancel because the order would not be filled. So, I directed the her to this site. After reading the annoucement, she got her manager to approve a new order for a white zune for the same price. To do this she had to cancel my original order. With all the delays and color changing I was very very leary of following her advice. She insisted that white was in stock and would ship in 3-5 days, all other colors were delayed past Christmas. I checked the dell store and white was showing as in stock - ships in 3-5 days. Well, it's been 5 days and my ship date is 12/26. I imagine I've lost the priority of my 11/24 order and fear I will be overlooked because my new order date is only a week old. What I don't understand is, white is available all over the place, but for some reason, Dell can't fullfill my order as agreed?? I understand the situation with the brown one, and although it shouldn't have happened, it appears Dell is trying to correct the problem. But in my case, it looks like the effort to correct the problem has created a new one for me. Now, white is not even listed in the dell store. Hopefully, this is corrected quickly and shipped by Fed Ex.

re: Shortage of Brown Zunes

Tucker — Mon, 17 Dec 2007 10:06:12 GMT

I spent the afternoon online chatting with a CSR who was of no help to me. She told me that since I ordered Brown and that color has been discontinued, she could offer no replacement, even though I already received a white Zune as a substitute. I tried to explain that color really didn't matter, I just want to have a working unit to give to my kid on Christmas. She said there was nothing she could do and that they could not/would not substitute a different color as a replacement.

How can this be? I already have a different color than what I ordered. I'm not real happy at the momoent, Christmas is 8 days away and now Dell tells me I won't ever get a replacement. I'm not sure what to do or what I can do.

~Tucker

re: Shortage of Brown Zunes

Tucker — Sun, 16 Dec 2007 20:42:47 GMT

Ordered 3 Brown Zune 30 on Black Friday. Like most others, I got 3 white replacements on Monday. I was very happy to have the Zunes and the white was nice. Unfortunately, one was DOA. I called Dell Customer Support and the agent said that they would expedite a replacement out to me. Again, very happy.

I did not receive the promised confirmation email from that call so I called the next day just to follow up and make sure that everything was ok. The CSR told me that my replacement order was cancelled, No one called to tell me that, I was not happy at this time. He started to look in to it and stated that they could substitute a different color, I said "great", then he says they are out of stock and do not have anything to send me.

Now, I'm 9 days away from Christmas and 2 of my kids will get nice functional Zunes and I have to pick which kid gets the "brick". I'm not looking forward to this.

I have no idea when I might get the replacement and I'm not happy right now. Need help Dell.

~Tucker

re: Shortage of Brown Zunes

DISSAPOINTED-In-DELL — Sat, 15 Dec 2007 12:26:13 GMT

Great --- After reading some posts on dell forums I have learned that dell is shipping different colors to those who purchased the brown zune. Is that why there is not enough Pink zunes to fill my order?? I guess I should have ordered a brown zune to receive a pink zune !!!!! LOL!!! If I only knew --- so congrats to those who ordered the brown --- looks like YOUR kids will be happy this Christmas! Hope DHL doesn't loose your delivery! (a good way for dell to delay shipment once again!) Yes, Lionel, please call me -- I have included my email address this time.

re: Shortage of Brown Zunes

Dave — Sat, 15 Dec 2007 00:33:33 GMT

I Ordered mine one on 11/23 with a ship date of 11/27. On 11/27 I recieved an email stating shipping was delayed till 12/17. They did manage to ship it earlier, but, after 3 days with no delivery, DHL lost my package. How convenient! So, DHL informs me that it is my responsibility to contact Dell and inform that that the zune was lost in shipping. That is just great customer service. So, I get it reordered with next day shipping....2 days later, Dell emails me, they are just cancelling my order and refunding my money! Forget ME..... Thank you Dell....

re: Shortage of Brown Zunes

Lionel_Menchaca — Fri, 14 Dec 2007 19:24:29 GMT

Jason and others: Working on an update post... I hope to publish it soon.