Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

GKBHAT — Tue, 22 Jul 2008 18:15:46 GMT

Dell support center doesnot connect even after reinstalling

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

Alan Carter — Sat, 07 Jun 2008 19:04:30 GMT

Dell Support Center is a good program in theory but poorly executed in reality. Its intent is to make life easier for non-geek users but instead it only creates havoc by forcing them to contend with error codes and malfunctions. I currently own two Dell systems but I will no longer buy any Dell products due to their horrendous customer service and their use of customers as guinea pigs when fielding programs such as DSC.

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

Jim Neeland — Thu, 20 Mar 2008 18:30:40 GMT

DSC has been a complete disaster, and is now removed from my Dell laptop, never to return. Over the last couple of weeks, my laptop has been getting slower and slower, with taskmgr consuming high CPU percentages most of the time, and the machine becoming virtually useless. Despite various firewalls and a good virus checker, it seemed like I had a nasty virus, and I spent two days solid trying to find the virus, with no luck (the various virus scanners ran too slowly to completely test my system!) Eventually, I removed DSC from the registry 'Run' list, and WOW! the system is back to performing great.

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

Keith Petersen — Thu, 10 Jan 2008 22:33:52 GMT

I too had problems with the Dell Support Center. I uninstalled it as you suggested, then downloaded the latest version. When I tried to install it the installer said "This is not a Dell System" and warned that it may not work. I cancelled the install, re-downloaded DSC and tried again - same problem. Apparently the old version removed something in my system that identifies it as a Dell Dimension 8400. Now I cannot get the Dell on-line web-based checkup to work either because it thinks my system is not a Dell.

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

Lionel_Menchaca — Wed, 09 Jan 2008 13:45:29 GMT

Eric: If you're still having problems, can you please send me a direct e-mail at: lionel_menchaca@dell.com?

I can have someone follow up with you.

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

Eric Brewer — Sun, 23 Dec 2007 16:57:50 GMT

Mr. Menchacha: No the problem is not fixed. Either there is something wrong with the update function or with my update. The stop error is still happening.

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

Dave Horton — Sat, 22 Dec 2007 16:12:45 GMT

Since about the 19th of December I found that my Dell Inspiron 6400 Laptop CPU was working overtime and the cursor constantly showed busy. I discovered that DSC.exe appeared in Task Manager Processes many times (80 plus instances). Trying to end the processes simply ensured new instances appeared.

I entered safe mode and renamed DSC.exe then re-booted and uninstalled. Everything now works with the older Dell Support 3.4.

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

Phil Tanner — Mon, 17 Dec 2007 12:50:55 GMT

Yes I spent ages trying to stop this problem. Why on earth can Dell not inform of a "known problem"

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

Michael Sweney — Thu, 13 Dec 2007 00:46:08 GMT

So WHAT is the fix? I used to only buy IBM, but switched to Dell when they whnt China.(Lenovo), I have now purchased two Dells (laptop and a desktop). I have beeen satisfied until this! I found nothing on their web site to hellp me on this "known" problem. I am in the process of purchasing a new Lalptop and Dell was my choice until this. I have been lookling at Sony Vaio, which has better price and options than a equivilent Dell. I am losing faith in Dell support which is most important to a customer.

re: Fix for the PCD5SRVC.PKMS Issue in Dell Support Center

A Malinowski — Sat, 08 Dec 2007 18:58:28 GMT

Dec 08,2007 - after BSOD, new version of DSC was downloaded. New version is crashing my "ms windows xp pro" with the same problem: "pcd5srvc.pcms".