Dell's Upgrade Program for Windows Vista

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re: Dell's Upgrade Program for Windows Vista

Damo — Fri, 29 Jun 2007 09:29:45 GMT

4 Months of hassle LATER our 2 Vista upgrades finally arrive - Had to pay customs duty on both of them and then noticed they're both Home BASIC instead of Home PREMIUM as they should have been! Not even going to bother trying to sort this out with Dell, not worth the hassle and frustration.

They will be the last 2 Dell products that ever pass through the door here and I intend to turn everyone I can off buying a Dell and I truly hope Dell go to the wall as it may serve as a lesson to other companies that treating your customers like sh1t and being unbelievably incompetent doesn't work. Also having people with incomprehensible accents fielding calls from English speaking customers is a bright idea too.

re: Dell's Upgrade Program for Windows Vista

Craig M — Fri, 22 Jun 2007 22:07:38 GMT

Hey at least all you guys with problems have got your upgrade!

I've been waiting 5 months and nothing, the order status says "in process". To top that I'm in the UK and I bought my 9200 from the outlet, it was originally destined for Germany so my upgrade is in .....German. 4 months ago I asked this to be changed, I was told that my request had been passed on to the escalation dept and then nothing.

Will I ever get it? Who knows!

re: Dell's Upgrade Program for Windows Vista

Andreas Firnigl — Fri, 15 Jun 2007 00:43:04 GMT

...oh and by "moronic drone monkeys" i am refering to the auto mail response system you have in place, not any individual dell reps, just incase you felt this may have been a personal attack.

re: Dell's Upgrade Program for Windows Vista

Andreas Firnigl — Fri, 15 Jun 2007 00:39:11 GMT

you should sort out the moronic drone monkeys that work in your customer services departments. that is all. i don't think i even have the patience or will power left to try and vent spleen recounting the various problems i've had trying to get my (already payed for) copy of vista. all i can say is i'm left feeling utterly, and absolutely faithless in dell's ability to get ANYTHING right!

re: Dell's Upgrade Program for Windows Vista

Raymond Bermudez — Tue, 22 May 2007 20:19:44 GMT

I recently installed Vista, which was sent to me from Dell and incountered some problems. I lost my audio to my Pc and my PC continously freezes up

re: Dell's Upgrade Program for Windows Vista

Phyllis Zi — Sat, 19 May 2007 14:49:42 GMT

Finally received my Vista upgrade and went to install it, after uninstalling my XP, only to find out the product key required to register it is NOT the product key on my computer tower. It was supposed to be included in the upgrade packet but was not. So now I'm informed that it will probably be 4-6 weeks before this is resolved and if I want to use my computer I'll have to uninstall what I've installed so far of the Vista, then re-install XP. Yesterday I spent a total of 6 hours on the phone with Dell technicians (five in all) and am STILL not satisfied with their response. Basically it sounds like my time is NOT worth anything to them and at this point, it's my tough luck. In my humble opinion, I should have been notified by mail or E-mail that the product key had to be included in the Vista packet or I should NOT try to install Vista in the first place. This is a shoddy business practice on Dell's part!!!!!

re: Dell's Upgrade Program for Windows Vista

General Sir David Närtey GBE, PhD, MD, JP, — Sat, 12 May 2007 12:02:44 GMT

Good afternoon.

I am currently conseplating, the purchase of a notebook computer, namely, Dell XPS M1710, however, it has come to my attention that Windows Vista Retail will not work on this machine, without specific Dell programs, and I am unfortionately, due to occupational needs, not able to use the Dell OEM version of Vista.

I was wondering, if I could trouble a responce from one of your kind selves. to explain how I may incorporate some key Dell features, into My retail versio of Windows Vista.

I am truly greatful for your time, and may you have good fortune in your day.

Yours

General Sir David Närtey GBE, PhD, MD, JP

re: Dell's Upgrade Program for Windows Vista

John — Sun, 06 May 2007 22:19:04 GMT

I see my posts have been deleted also - None of which were abusive or defamatory in any way, just explaining how long I've been waiting and how badly I've been treated by Dell support. Well, because of Dell's treatment I have made sure Dell lost all our company's business which has been approx half a million a year for the last 2 years. Our HP rep is delighted with the extra business!!! Dell seem to think that if they ignore things they will go away - they will, but so will your customers....

re: Dell's Upgrade Program for Windows Vista

Ian grant — Thu, 03 May 2007 19:31:44 GMT

I also will never order another dell. It was a nightmare trying to get the vista upgrade. After trying going through the vist upgrade website, which ended up timing out I had to call and the people there said I would have to call dell canada. Dell canada said they could not help me and directed me back to this company they contracted out to - zomax or something like that. In the end Dell told me it's not their responsibility - makes no sense.