Share Your Opinion For A Chance to Win $500 From Dell

Direct2Dell — Thu, 02 Jul 2009 21:12:04 GMT

There's any number of studies that show that consumers trust product opinions from friends, family

re: Ratings & Reviews in More Languages

Robert — Tue, 06 Nov 2007 07:44:21 GMT

Just another little note - Perhaps your review pages should also include users of machines no longer being sold. I purchased a XPS 400 (now the 420, I believe). Have had a few problems which are now (I hope) being addressed - the most recent diagnosis is the video card memory has gone bad. (I had seen this referenced in the forums and was able to diagnose the problem without a lot of computer technical saavy) Now, I am supposed to receive a refurbished video card (Nvidia 7900GS - also no longer offered) later this week with onsite install. (Even with "next day" service, I am told it could be 3-4 days.) I have not been able to locate a place to review (or to read reviews of older systems) - which I believe would give future potential customers a chance to see how Dell supports its product (or doesn't).

As a side note - I have been a Dell customer for about 8 years and have been responsible for either purchasing or recommending the pruchase of about 15 to 20 machines. (Business, family friends) I had a few problems with the last Dell I bought and was at the point of not buying from Dell again, but felt it best to give another chance, because my first was a workhorse. Sadly, I have been dealing with a major problem in less than a year - the last several months have been spent with the belief I had a software conflict. (My calls to Dell in August put the blame on the software. The software company blamed the computer. Spent quite a bit of time before I decided to live with it - then it got worse this week.)

Tonight, the agent was very helpful, however, I am a bit disappointed to learn that a refurbished card is being sent, especially after buying the full warranty. AND after reading several forum statements which indicate that their refurbished cards have failed within a few months, I am pretty concerned about what will happen next...

re: Ratings & Reviews in More Languages

MButler — Fri, 19 Oct 2007 02:08:07 GMT

I have clicked on the link for Canada to find the "share ratings and reviews" and it takes me to the dell.ca site. There is nothing on the home page to let you know where to find the "share ratings and reviews". You are going to have help potential customers know where to look to find this information for it to be useful.