Michael Dell @ Google Zeitgeist

re: Michael Dell @ Google Zeitgeist

John Whitton — Sat, 21 Oct 2006 21:06:17 GMT

I personally think that Dell's services are good. I have been a proud Dell owner for most of my computing life, and have had little to no trouble with my systems.

The only time I had to have hardware replaced was last year, a hard drive. which was replaced free of charge, under my warrenty the next business day.

All credit to Dell, and I hope they will be around for the foreseeable future.

re: Michael Dell @ Google Zeitgeist

Lionel_Menchaca — Mon, 16 Oct 2006 16:16:42 GMT

Steve: My apologies for the frustation. Will have someone from the support team follow up with you soon.

re: Michael Dell @ Google Zeitgeist

Steve Edelman — Sat, 14 Oct 2006 16:24:00 GMT

Simply the worst service experiance I every had. Dell service reminds me of cable company service. The cost $39 plus tax = $41. The help ZERO. For this cost the service rep told me; too bad our advance tech support team is off for the weeekend. They will have to call me back on Monday or Tuesday. Weekends; this is a 24/7/365 world. There are no weekends. I don't mind paying the small fee; except I want service when I need service. Not when it's avaiable by dell's standards.

Business model with potential + Not thought through = Detrimental results!