Dell's Solution Provider Direct Update

re: Dell's Solution Provider Direct Update

MegaBite Computers — Sat, 10 Nov 2007 11:57:31 GMT

Yes it does....

re: Dell's Solution Provider Direct Update

Len — Thu, 08 Nov 2007 16:09:36 GMT

I have been trying to get set up as a Dell Solution Provider. I have submitted forms online, talked to people on the phone, emailed, etc. but I can not seem to get anywhere. I have been working on this for nearly 2 months now. Employees will not return my calls. I just went to submit a third application on the "Dell Solution Provider Direct" page but the script is now broken.

I own a busy computer store and I will be carrying some name brand computers in the near future. I had wanted to carry Dell machines but I am going to be forced to carry a different brand if Dell doesn't want my business.

Does this mysterious solution provider program really exist?

re: Dell's Solution Provider Direct Update

Matthew Reid — Fri, 14 Sep 2007 04:18:04 GMT

As of our very recent encounters with Dell there still seems to be no clear cut idea of sales/discount levels or goals. Employees do not seem to understand the word "partner" and it takes prohibitively long to place orders forced to phone.

How can we be expected get sales teams excited, if Dell doesn't tell us what goals they would prefer we achieve as solution providers? And how are we supposed to sell volume, if discounts are randomly given by negotiating on the phone for each order with a Dell representative?

We just want a definition of what to consistently expect when working with Dell so we can make informed decisions.

re: Dell's Solution Provider Direct Update

Computer Consulting Kit — Thu, 13 Sep 2007 13:57:20 GMT

There are a lot of great partner programs out there available for solution providers. I know I and a lot of computer consultants have been watching the progress Dell has been making over the past few years as it has been reshaping its business. It’s good to see that along with offering a new business model, Dell is also reshaping its offerings for solution providers. Everyone will definitely need the extra support to better understand new developments! I give out free tips in my blog about IT consulting for those at various stages of their businesses – particularly those involved in the SMB market -- that can help maximize the revenue and client base of any company. I also advise many computer consultants looking to help clients choose the right hardware and software for their companies, and I know many use Dell products. Thanks for the blog post!

re: Dell's Solution Provider Direct Update

John Black — Wed, 12 Sep 2007 23:36:30 GMT

To Whom It Concerns:

Requesting American Support: India Support I will hang up...

I ordered a systemboard via phone number 3 weeks ago. Dell cancealled my order and no one from Dell called me back to explain the reason. I still need a systemboard. This is the last transaction that I will ever do with Dell and I will tell everyone I know how bad Dell is with India Support. They never returned my calls, are difficult and rude on the telephone. If no one here can respond to my request I will be making a special effort to get my systemboard ordered from someone that speaks English.

Thank you.

John Black

re: Dell's Solution Provider Direct Update

Randal — Wed, 12 Sep 2007 22:31:59 GMT

Just a question...what is the process to discuss being a channel partner for service. It looks like there may be a need in some areas.

Thanks

re: Dell's Solution Provider Direct Update

Fox — Fri, 24 Aug 2007 19:50:18 GMT

In the latest earning update analysts noticed higher then usual stock levels for PC components, asked about this HP CEO Mark Hurd said it was done on pupouse to prepare for the next shopping season.

I wonder if ...

1/ HP is buying now because component prices are low, it become an investment

2/ This maybe leaving supplier preferring to oversupply HP (very big orders) rather than keeping to promises with Dell (many small orders for just-in-time needs)

3/ Dell procurement is in re-organisation since arrival of new Chief (Cannon arrived in January) and employee morale maybe lmow due to fear of 10% layoffs announced

I would consider HP did this strategically to undermine Dell before back-to-school and other intensive shopping periods.

This while on this blog the Mr.Hurd post series where put on. Dell are you spending more time on digital media then caring about your employees and their business ???

re: Dell's Solution Provider Direct Update

turtle — Fri, 24 Aug 2007 18:37:05 GMT

Channel partners are key. Great blog post!

Built to Win vs. Built for Win/Win

Peak Consulting — Fri, 24 Aug 2007 04:03:32 GMT

Dell is certainly very public about their desire to build out a world class partner program and to start working with their channel partners; to be clear, this isn't about them getting into the channel, but formalizing an existing relationship with

re: Dell's Solution Provider Direct Update

Ross Brown — Fri, 24 Aug 2007 03:12:57 GMT

The challenge that Dell faces isn't in designing the right deal registration program or getting their tiers and discounts right; the challenge lies in creating a corporate culture that understands that being a partner is about being predictable and going for a win/win, not a culture of 'win the deal at any cost'. The 'win the deal' culture served Dell very, very well against IBM and HP when they were somewhat hamstrung by their channel engagement rules and discount models, but it may be the most vexing part of formally entering the channel for Dell.