XPS 700 Motherboard Exchange Program Update

re: XPS 700 Motherboard Exchange Program Update

EvilRobot — Sun, 23 Dec 2007 14:24:11 GMT

Lionel-

I finally got around to checking if the cable from my x-fi soundcard would work on the upgraded front panel connection (5 comments above this one)

The old cable doesn't fit! Can you send me an e-mail with the part number I need to order from Dell to make this happen? I don't mind having to pay for it, but I think I need help finding the correct part to order.

Thanks!

re: XPS 700 Motherboard Exchange Program Update

Warren Miller — Thu, 08 Nov 2007 14:07:39 GMT

MY ORDERED GOT DELAYED 4 TIMES AND EVENTUALLY CANCELLED. NOW I CANT ORDER IT AGAIN. HELP!

re: XPS 700 Motherboard Exchange Program Update

Rick — Mon, 15 Oct 2007 22:15:54 GMT

Lionel,

Whom do we contact if we have a red XPS 710 and a black kit (part # 311-7487) was ordered? The order hasn't shipped yet and I'd like to fix it before it leaves Dell. Thanks!

-Rick

re: XPS 700 Motherboard Exchange Program Update

Duane — Wed, 10 Oct 2007 00:43:39 GMT

Once again after the Motherboard swap what happens if we do NOT send back the old motherboard? Will we be charged for it? I thought you had answered this question before Lionel but that was a couple of months ago and I was unable to find the answer. Would you mind repeating it again?

Sure would be appreciated...and thanks for all the patience with us folks that have questions.

re: XPS 700 Motherboard Exchange Program Update

EvilRobot — Mon, 08 Oct 2007 23:48:55 GMT

I've had my new motherboard installed for a while now, but I have a question that maybe someone else can assist with. After the upgrade my front panel audio jacks (mic and headphones) do not function because the tech installed the cable that goes from the motherboard instead of from the audio card. Can I just put the audio cable back on the front panel connector? Will the old cable work correctly?

re: XPS 700 Motherboard Exchange Program Update

Don Morris — Wed, 19 Sep 2007 21:05:37 GMT

Woo Hoo! Just received my XPS700 Upgrade kit today. Sitting on my porch. Man, wish I was at home. Should I try to upgrade myself? I am a software/hardware integrator, or just let the Tech do it? May get the itch to do it myself and then have the Tech check my work. :-)

BTW, bought my own quad-core to go in it.

Hope everyone else will be receiving theirs next few weeks!!

Best to ALL!!

re: XPS 700 Motherboard Exchange Program Update

David — Wed, 19 Sep 2007 20:29:08 GMT

Don: I got the upgrade quite fast and installed it myself a few weeks ago. I returned my motherboard to Dell using their included label and packaging. Everything worked out nicely. Kudos to Dell. The only problem was with my Vista reactivation for the new setup. I still don't know how to reactivate it without paying Microsoft $59 for support. The reality is that there's not going to be a noticeable difference for most people. However, when you pay this kind of money for a computer, you expect certain things to be right. If they are not corrected right away, then Moore's law comes into play and people start getting irritated because their new hardware is already obsolete before they can enjoy it fully.

re: XPS 700 Motherboard Exchange Program Update

Don MOrris — Mon, 17 Sep 2007 15:29:11 GMT

I received my confirmation on 8/21/2007 and tech called on 8/28/2007 to install. lol Why would DELL waste the time to ship the Tech order when the part is IN PRODUCTION? Wastes my time and especially the Tech's who kept calling each week. Finally told him I would call him when I got it.

Great job of scheduling DELL. Now I have to be the one that notifies the Tech when the part arrives, whenever that will be(this year I hope).

Anyways, everyone hang in there and let us know if anyone gets the upgrade and your experience with it.

re: XPS 700 Motherboard Exchange Program Update

Julian Frost — Fri, 14 Sep 2007 16:06:42 GMT

Intel has announced a true Quad Core processor, due out very soon, which will make the current Quad Core obsolete. Is the new processor compatible with the motherboard Dell is shipping to current XPS 700 owners, or are we being offered an upgrade to obsolescence?

This information would obviously affect our choice to buy the discounted QX6700 Dell is offering.

re: XPS 700 Motherboard Exchange Program Update

totally confused — Fri, 14 Sep 2007 13:57:11 GMT

Well another delay notification ...It was supposed to ship out today, BUT now its pushed back AGAIN! now expected arrival date is 9-28-07 I am sure they will push it back again...why did they even bother with the program if only a small handful of owners are getting this stuff? i know, we'll get upgraded once this tech is discontinued or obsolete. My order has changed ship dates 9 times now; what’s funny is my xps 700 was one of the 1st 100 built last year. EVERYTHING with DELL has been a joke, from lying about the 1st configs, to shipment delays, to "fixing" the problem, They only released the program when they did to avoid a lawsuit. It being announced/available suspends all of those suits. When are they finally going to ship.....? WHO KNOWS? The upgrade path opened a month ago today, and still empty promises, and delays for ANOTHER 10-14 days, looking fwd to delay notification # 10...and still no upgrades. AND poor Lionel is given the job of being the Spin Dr. of this entire program. Yes I signed up for the exchange/upgrade within 1 hour of the upgrade post a month ago. The XPS 700 will always be known for being deceitful from conception to inception to promises of a brighter tomorrow. You'll probably squash my comment ...but that’s OK I have documented it elsewhere 3 times. Heaven forbid that we inform everyone of the truth. This comment contains NO legal action threat, profanity, or personal attacks....Only the truth.