XPS M1330: What's Going On?

re: XPS M1330: What's Going On?

m.balamurugan — Thu, 02 Oct 2008 08:22:25 GMT

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re: XPS M1330: What's Going On?

Dan — Mon, 15 Sep 2008 21:39:57 GMT

These M1330's make me sick. I work IT for our company and have ordered 5 of these total. The shipping was always fine, but the hardware is terrible and unreliable. 4 out of 5 have had failed hard drives. 2 of those 4 had every part replaced (system board, RAM, hard drive) which only fixed 1 of those 2. My latest and largest problem has been an M1330 whose hard drive failed, got a replacement which also failed, got a tech to replace system board, RAM and HD (again) which also has failed. Dell finally agreed to send me a new system completely, but they messed that up too and put the wrong OS on the replacement. Besides that when I enter the replacement's service tag on the support site it tells me that the computer was purchased in a different country and I'm not entitled to US support. Obviously there are deep rooted problems with hardware (4 of 5 failed hard drives) which cannot be attributed to hard drives alone. I believe something on the board is causing the hard drives to fail, repeatedly. I have abandoned these models and wouldn't recommend them to anyone. Normal 0 false false false MicrosoftInternetExplorer4  /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

re: XPS M1330: What's Going On?

Daniel — Thu, 26 Jun 2008 05:59:12 GMT

well, after reading through this, i would like to mention i ordered an m1530 on may 26, and the shipping got delayed to july 3. very ridiculous. so i cancelled my order and bought a toshiba laptop from newegg.com and arrived in 3 days. what a deal because i only paid $15 for 3 day shipping, and no tax! i saved about $70 and received it really quickly too. plus it has the same setup, but with a faster processor. i used to be a dell fan. had bought 2 desktops and 3 laptops in the past, but this has gone far enough. farewell dell, my business is done with you.

re: XPS M1330: What's Going On?

Bruce Chambers — Sat, 26 Jan 2008 20:28:13 GMT

On 12/12/2007 I ordered a refurbished laptop as a Christmas present for my visiting daughter. I was told it would ship no later than 12/17/2007.
On 12/19/2007 it still wasn't showing as shipped so I called customer service and changed my shipping method to overnight.
On 12/20/2007 I get an email saying that my order has been delayed and won't ship until 1/2/2008. I sent approximately 10 email or web form requests and didn't receive a single response.
On 12/28/2007 I'm notified that my order shipped. There is no tracking number provided. I check on the status daily, but no tracking number is ever provided.
On 1/8/2008 I try customer support again and am told that my order shows it was delivered on 12/17/2007 to someone in Florida (I'm in Ohio)! Now I have to have a replacement order. I then opened a Better Business Bureau complaint.
On 1/17/2008 I get a bill for the computer that still hasn't come--two calls to customer support finally get that straightened out.
On 1/18/2008 I finally get a call in response to my BBB complaint. I'm told that a replacement is being expedited. I check the order and see that the replacement is missing a Gigabyte of RAM. The replacement is then replaced.
On 1/22/2007 I get home and find my new laptop was signed for by a stranger and left on a cold damp porch for over 6 hours unattended.
I bought 2 Hewlett Packard laptops in the past year and had great service and great machines. I should have used them again. I will never do business with Dell again.

re: XPS M1330: What's Going On?

Lim UK — Wed, 12 Dec 2007 10:06:45 GMT

Before I place an order for an XPS M1330, I first read all the comments here in this blog especially those from the UK. At first I was put off by the comments concerning the problems in delivery. Then I decided to have a chat with an agent from dell, and she told me that I can email her my Internet receipt number and my order details to her to prioritize my order in spite of the coming holiday.

Then I placed my order on December 8 (Saturday) at midnight, minutes after placing an order I emailed the agent whom I chatted with regarding my order details.

Originally it was supposed to be on or before December 19, but I doubt it because of the coming holiday. At first I think I will receive it early next year.

I didn’t expect it to be that early, and then I received a call from the courier December 10 (Monday) regarding the delivery on the next day December 11 (Tuesday).

Then around 11am on Tuesday which is yesterday I received my order.

I don’t know if my email to that agent really helps, but who knows.

Anyway I paid using a Maestro Debit card from HSBC, and thanks Dell for a fast processing of my order.

re: XPS M1330: What's Going On?

king.maxemilian — Thu, 29 Nov 2007 11:00:15 GMT

Hey !

Well I'm in France, and there is huge delivery problems on **EVERY** XPS notebooks system since the summer.

I'm waiting my system since september 19th !!!!!

There are a lot of people in the same situation, we met on forums and everybody has the same story:

The client support lies to us and makes us wait since more than two months,
without any good explanation. They often say that there are shortage in the factory without more information. They often say they'll call us back without doing it. They never answer to emails as well.

The big problem is that between when we order the system and now, the some components we want are no more available! So we only have to wait!

As I explain to the support yesterday, the main problem is not that we wait (even if it's another big problem), the problem is that we have no good explanation at all, and that we'll never know when we'll be really delivered... If that happen someday!!!

I personnally think this story is not good for Dell at all. I thought at first that Dell was the best choice, it seems I made a mistake...

For my case (and a lot of people in my case), I'll never order again a Dell... system...

re: XPS M1330: What's Going On?

Ed B — Thu, 29 Nov 2007 02:34:06 GMT

November. And over on the Inspiron Notebook Product Delays people are STILL experiencing mistreatment by Dell. A half year and still ... not ... resolved. And my wife's lovely new 1521, which I documented our negative experience with over in that blog a couple months ago, is indeed misbehaving this evening. Power it up, get to the Vista desktop, and it powers down. Endless loop, even after trying a Safe Mode boot. And its even plugged into the wall. Since she started this experience with a very bad taste in her mouth about Dell, she is about ready to throw it out the window. And I don't blame her. I pointed out to her that the Sr VP spoke of the XPS failings but ignored the Inspiron customer base. She feels stuck with this thing now. Oh sure, we'll fix it. We're STUCK with this. But we have BOTH lost a huge amount of faith in Dell. And Mr. Sr. VP, it is not so much the delays, its the sales lies and spin that go with it. Don't you realize ALL readers see through it, making it worse for those that were mistreated?

re: XPS M1330: What's Going On?

Mat — Wed, 28 Nov 2007 16:15:22 GMT

Hey guys,

do these problems also exist for products in Germany, Austria, Switzerland / Europe ?

have they finally been solved ?

Many thanks in advance for your answers

re: XPS M1330: What's Going On?

AlbertoP — Wed, 31 Oct 2007 17:36:53 GMT

Hello,

I ordered an XPS m1330 on October 18th, with an estimated delivery date on November 9th, but according to DELL's site, my notebook is still in PRE-Production state.

Before ordering I contacted DELL, and a very polite guy helped me to exclude those components which would have delayed the delivery, namely:

- The Intel N wireless card

- The LED screen

I also explained I need that system soon, so, if it's not possible to deliver it, I would have ordered something else, and the guy assured to me that I would have received it on time.

Now I'm starting to think it won't be delivered by the estimated date. Since October 23rd my system has been in pre-production, which means there's some lacking component.

If it won't be here on November 9th, I'll cancel my order and choose something else, which I would really avoid.

Let's hope!

re: XPS M1330: What's Going On?

Alain — Mon, 29 Oct 2007 14:58:54 GMT

Definitely, the backlog problems for Precision notebook systems have not been addressed. I placed my order online on September 9th 2007 for Guatemala delivery. Estimated shipment was on October 9th. It is October 29th and nothing is happening. The delivery date estimates did have october 16 through the 30th, and although an account representative of one of my companies has helped me place an "expedite" flag on my order, it seems it has actually delayed it more. My account representative is no longer answering my calls, she does not answer my e-mails, Dell phone support tells me that to cancel my order and place a new one would simply delay it all more, and I am getting exasperated. My notebook is an essential tool for work, and simply am so frustrated I am about to cancel my order. Nobody seems to give me concrete answers. All they say is: it will ship next week. next week I call, the same answer: it will ship next week. And so forth. 5 Times this has happened since October 9th. I am quite furious now. I nothing gets solved, I plan to stop endorsing dell amongst my circle of influence, since people come to me for computer purchase advice. I will rather direct them to VAIO or some other manufacturer, as I had never had this crappy service from DELL. I am wondering if I will be ripped off my $4000 that I paid for a computer that has not been delivered.