Global Retail Strategy Continues to Evolve

re: Global Retail Strategy Continues to Evolve

Ashwin — Tue, 08 Jan 2008 09:44:04 GMT

The windows OS that you have installed is a server OS on a desktop machine. The audio and video drives of your mother board may not be compatible with this OS.

re: Global Retail Strategy Continues to Evolve

Shaik Faheem Ahamed — Sun, 02 Dec 2007 13:20:39 GMT

Dear Sir,

I purchased dell inspiron 1520 (intel (R) core2 duo CPU T5450@1.66GHC 0.99 GB OF RAM this system is not supporting sun solaris 10 o/s,

I installed windows server 2003 on this system, installation are succefull but audio and vidio, display , built in cam and network is not working,

Let me know the reason please

faheem

re: Global Retail Strategy Continues to Evolve

Rose Mutuma — Thu, 04 Oct 2007 11:39:09 GMT

I am very disappointed at Dell as I was expecting high quality customer service and delivery on the set date, it's delaying me handing in my assignments! Is there even going to be a discount?

re: Global Retail Strategy Continues to Evolve

Rose Mutuma — Thu, 04 Oct 2007 11:32:19 GMT

Hello I'm still waiting for my computer!

re: Global Retail Strategy Continues to Evolve

Disgruntled — Wed, 22 Aug 2007 15:44:52 GMT

Ordered a desktop on Aug 17th which is quoting Sept 25 as delivery!!! Life is too short....

re: Global Retail Strategy Continues to Evolve

former customer — Sat, 28 Jul 2007 16:49:47 GMT

I own 2 Dell desktops and will not be buying another since the company sponsors the hate-filled Bill O'Reilly show.

re: Global Retail Strategy Continues to Evolve

Robert — Sat, 28 Jul 2007 16:38:28 GMT

Update on my previous comment.

I just phoned the XPS support line (because sales is only available during normal business hours) and stated the Tag of my XPS H2C to get through and tried to figure if my PC is broken or why its so slow (turned out that it was a software problem, uh me bad for phoning the hotline, sorry! :-) )

Anyway during the "troubleshooting" i asked "btw whats up with that M1330 deliveries, i'm waiting for mine and it got delayed the second time now).

And the guy started chatting away that they have difficulties assembling it and that the production process has to be redesigned. I don't believe him, but thats what he told me on the phone, 2 hours ago.

Seriously, that is the 10th (Tenth!) different reason for the delay i heard in 10 times asking.

Could Dell please get their act straight and either tell us one unified lie (and in times of internet, blogs, forums etc the chance is very slim that we will NOT find out that it is a lie, somewhere is always a leak) or Dell could finally starting to tell us the truth.

Ah well i'll see what this Blogs states next week, i have plenty of time to decide wether to cancel my order or not.

re: Global Retail Strategy Continues to Evolve

Skweakie — Sat, 28 Jul 2007 08:49:07 GMT

This is sheer unadulterated arrogance! I just do not get it. A huge firm with an excellent reputation like Dell can only gain from being a little more honest. For seeing us as a bunch of ignorant geeks exposes their own ignorance.

re: Global Retail Strategy Continues to Evolve

Robert — Sat, 28 Jul 2007 07:53:24 GMT

"soon our XPS M1330" ahhh sweet.

How will that work then? Will there be a voucher handed out to the customer after they have been billed and they will receive regular updates when their notebook won't be delivered?

I mean thats whats happening with the exisiting orders. I mean Dell is obviously not able to build this notebook.

I had LCD glass shortages, keyboard shortages, base shell shortages, bluetooth module shortages, 9cell battery shortage, webcam shortages, LCD shell shortage, fingerprint reader shortage and my favorite from Friday AC adaptor shortage. And thats only what i've been told over the last 2 weeks when asking if there will be any delays and why.

Then my order got pushed back another 30days. Currently Dell has a interest free credit of more then 2 grand from me. I actually like to see some refunds here, but my sales rep told me "I could give you 50 bucks off, but you have to cancel the order and rejoin the queue" thats cheeky isn't it? I start to believe that this was all just about generating revenue for the end-of-quarter reports rather then actually launching a product.

Besides my sales rep being one of the most unpleasant greedy, arrogant, snotty and barefaced bastards to deal with (thinking about that he most likely already received his HUGE bonus for selling a fully loaded m1330 last month because i paid in JUNE and is no longer interested in what the hell i'm getting out of this besides a a huge invoice.) this is one of my worst customer experiences ever.

Should i wait until the M1330 will be available at WAL MART and buy it there? it might be faster then waiting for my order that was placed Direct@Dell and has been paid already. I like the new distribution model of Dell2.0

Cheers.

re: Global Retail Strategy Continues to Evolve

Max — Sat, 28 Jul 2007 04:10:53 GMT

It's unwise to promise something to disgruntled customers, and then fail to provide it.