Direct2Dell One Year Later

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re: Direct2Dell One Year Later

Angel — Fri, 16 May 2008 15:14:09 GMT

Did the remote issue get resolved? I just received my laptop in the mail and it didn't include the remote and I know that I included it in the package that I built. Any answers would be greatly appreciated.

Thank you

re: Direct2Dell One Year Later

vlad laurentiu — Sat, 01 Mar 2008 15:27:11 GMT

Good post. I think the hard work has paid off and helped a lot. Keep it up.

re: Direct2Dell One Year Later

David M — Tue, 31 Jul 2007 20:38:03 GMT

Lionel Menchaca, I am in the same boat as Randy. I too ordered a new inspiron (1520) and had no option to choose the remote. Another option that I wanted but couldn't choose was to get the 6 cell battery along with an additional 9 cell. I ordered a single 9 cell. I wanted to get the remote and was told I could only get it by canceling my order and re-ordering (my order is still in production, it was delayed once).

I do not want to cancel because i need to laptop by a specfic date, so is there any way that I can get the 6 cell and the travel remote? Can you have someone that can help me get in touch with me. Thanks.

re: Direct2Dell One Year Later

Mark Fredericks — Fri, 27 Jul 2007 15:57:58 GMT

In past years I always recommended clients purchase their computers directly from Dell and quite frankly, most of them did. My recent experience in ordering the new Vostra notebook for myself has changed my inclination to further recommend your company. I am told that the build time for the Vostra is up to 17 days!!! I find this unsatisfactory since I ordered a "plain vanilla" version. In the past, I have received desktop computers within 5 days! When I asked for a more definitive ETA ( so that I might decide whether or not to cancel the order and shop elsewhere), Dell has been silent. 3 contact emails in 3 days and no response. Your customer service is dismal at best. I am leaving the office in a few minutes and going shopping.

Mark C. Fredericks, CPA

re: Direct2Dell One Year Later

Lionel_Menchaca — Thu, 26 Jul 2007 21:09:30 GMT

Randy: Thanks for following up, and sorry that it took so much effort on your part to get it straightened out.

re: Direct2Dell One Year Later

Randy Ignatz — Thu, 26 Jul 2007 20:51:20 GMT

Well I was finally able to get my laptop, and they went ahead and sent me the travel remote. It is currently a day or two away from my house. Not really sure of a resolution, but I am satisfied. I just wish it wouldn't have been such a big issue to begin with and that it would have been an option when I had ordered the laptop.

re: Direct2Dell One Year Later

Mark — Tue, 24 Jul 2007 10:40:15 GMT

Lional / Randy,

Please post if you make any ground on the Dell travel remote issue.

I recently purchased a 1520 primarily for video based presentations and based on online reviews expected the remote was standard, It's selection was missed as the order was configured over the phone and never mentioned.

Unfortunatly the remote was a key item in the configuration and I just wish to purchase as an accessory but following a similar run around as Randy refers to it now seems the entire unit will have to be returned under Dell's satifsaction guidlines and the puchase revisited...a bizare and expensive process for a $14 remote.

Note, I am an Australian based customer.

re: Direct2Dell One Year Later

Randy Ignatz — Wed, 18 Jul 2007 18:01:10 GMT

FW331 is not the right part number. That is a phillips remote that is not the same. Dell does not acknowledge the part for it whatsoever. It is only available as part of a new system through Home/Office or Small Business currently. No agent can find the Dell Travel Remote Control/IR online from the website or in the internal parts catalog they have.

There are at least 50 people I know who got a laptop before Dell put it as part of the new build package that are trying to get one and are being sent either a big clunky tv style remote for Media Center 2005, or a bluetooth one made by another company. No one has been able to get the correct one off any agent when calling/chatting since last Tuesday.

It's really absurd at this point that no one can find the thing, even though it is on the website and available. I hope Lionel can shed some light on this matter because it's becoming a major issue with a lot of the Laptop buyers I talked to over the past 2 weeks from notebookreview.com forums and 2 other laptop forums.

re: Direct2Dell One Year Later

Jacob — Wed, 18 Jul 2007 16:03:31 GMT

I believe the part number for the remote is FW331.

This would need to be ordered through the spare parts group.