Correction: Letter O vs. Number 0 for Battery Recall

re: Correction: Letter O vs. Number 0 for Battery Recall

Bart Hanson — Wed, 12 Mar 2008 03:12:10 GMT

Why do manufs. not just use a slash through the Zero to distinguish it from the letter O?

re: Correction: Letter O vs. Number 0 for Battery Recall

Ted McFadden — Thu, 24 Aug 2006 12:15:14 GMT

I've encountered another problem positively identifying a battery
serial number. After confirming my main laptop battery was not
recalled, I went to check my unused spare battery:

The unopened plastic packaging bag for my spare dell battery has a different serial number than the one I can see through the
packaging on the battery itself. (Neither S/N is recalled.)

I no longer have the plastic bag for the original battery, so I can't
check its package serial number.

During manufacturing, when is the S/N sticker placed on the battery and when is it bagged with a S/N sticker?

re: Correction: Letter O vs. Number 0 for Battery Recall

A Different Craig — Mon, 21 Aug 2006 18:08:51 GMT

One of my technicians has reported that the "letter-oh vs. number-zero" problem also exists for the "number-1 versus letter-eye (i)" characters in the S/N.

re: Correction: Letter O vs. Number 0 for Battery Recall

Craig A. Wyzik — Mon, 21 Aug 2006 13:06:52 GMT

Perhaps there should be a recall on the difficult-to-read battery labels?

Dell Battery Recall 2006-08

Confluence: IRC-IT — Mon, 21 Aug 2006 11:44:08 GMT

Dell has identified a potential issue associated with certain batteries sold with Dell Latitude, Inspiron, XPS and Dell Precision Mobile Workstation notebook computers. \......

re: Correction: Letter O vs. Number 0 for Battery Recall

Terry — Sat, 19 Aug 2006 12:43:44 GMT

Good grief. People can gripe about anything. How about this novel idea: look at your number and type it in carefully. I'd rather Dell spend their time coordinating the massive logistical problem of getting replacement batteries shipped quickly rather than researching which digits are legal in the PPID.

re: Correction: Letter O vs. Number 0 for Battery Recall

Lionel_Menchaca — Sat, 19 Aug 2006 11:14:35 GMT

Kirk, two things took time: 1) Figuring out how to best limit the confusion around this issue, and 2) Verifying those details. The reality is that only the last 5 characters may contain both zeroes or Os. There are a number of people working on this recall as you suggest, and they are focused on getting replacement batteries out to customers as quickly as possible.

re: Correction: Letter O vs. Number 0 for Battery Recall

Mike — Sat, 19 Aug 2006 06:34:45 GMT

Lionel,

Just a suggestion that Dell should publish the progress of the battrey recall for all regions. And a target date for completion. Provide more data to the 4mil breakdown. In order to avoid double claims dhe batt should be retireved and destroyed so that there is complete removal from operating use. If not done, it may come back to haunt in future quarters. You may omit my inputs from this blog if you wish.

Rgds,
Mike

re: Correction: Letter O vs. Number 0 for Battery Recall

ben_b — Sat, 19 Aug 2006 04:37:13 GMT

For the time being you might suggest trying the "0" or "o"'s as both to make sure neither show as needing replacement.

re: Correction: Letter O vs. Number 0 for Battery Recall

Drew — Sat, 19 Aug 2006 02:48:57 GMT

https://www.dellbatteryprogram.com/Identify.aspx

I've been trying for 2 days, probably 20 times per day, and every time, the site just times out.