XPS 700 + Conroe Now Shipping

re: XPS 700 + Conroe Now Shipping

Bob Shearer — Fri, 01 Sep 2006 20:38:42 GMT

Well, I ordered my system on June 12, never did get a phone call. Thanks to this web site, after many wasted hours, I was able to be connected to terrance at the Dell 700 support team. I had been initially told that my place in the production line would be honored. Yea, right!
After reviewing the order, a new one was created and immediately placed in production status with a ship date of the first week in October. Upon reviewing the order sent to me, I immediately noticed mistakes. Upon calling to correct the order, a new order was created with a new ship date. The second order was incorrect and after correction, I am now being told of a ship date of November. After reminding the rep that I was not supposed to lose my place in the production line, he advised that he had no control over when production would take place. I am seeing people who ordered in July and August getting systems. While I am happy for them, I hardly think that this is reasonable treatment of a customer. The upside of this is that I will not wait until November to receive a system that I ordered in June. Dell has until the end of September to ship and after that, I will cancel the order. Sure is amazing, just when Gateway was circling the drain, Dell gave them this tremendous shot in the arm.
Lionel, can you address the problems with the out of order shipping que?

re: XPS 700 + Conroe Now Shipping

darknicht — Tue, 29 Aug 2006 21:07:32 GMT

Lionel,
I would like to report a successful resolution to my XPS700 experience. It came down to the wire, but Dell Canada finally agreed to rebate me the difference in price between what they charged me for my order (the price of 3 months ago) and the current price of the system that will arrive on my doorstep tomorrow. While I can't applaud Dell for the speed at which they handled this situation, I can commend them for coming through with a fair resolution in the end. In your company's journey towards total customer satisfaction, this my be a babystep, but it is a step in the right direction non-the-less. Now, rather than being angry that my computer has shipped, I am excited. That's the way it is supposed to be.

On cars and bandwagons

VANTAN.ORG: The Daily Weblog — Tue, 29 Aug 2006 15:53:03 GMT

Think of a car. When it was first invented, everybody wanted to sit in one (I assume. Just humour me). People don't care so much where the car takes them Or whether it gives them a quality ride. It's just...

re: XPS 700 + Conroe Now Shipping

darknicht — Mon, 28 Aug 2006 22:13:42 GMT

Lionel,
I would be happy to "hang on" but unfortunately Dell has taken that option out of my hands by shipping the system even though they expressly said they would not do so until this was settled. So, I suggest you "work through this" quickly as the clock is ticking. Should the computer arrive at my door before a resolution has been reached, then the shipment will be refused. I checked the price today and the computer they just shipped is currently selling for $440 less than what Dell Canada intends to charge me for it. I have no intention of letting that happen.

re: XPS 700 + Conroe Now Shipping

Kirk Whalen — Mon, 28 Aug 2006 01:05:47 GMT

I've been waiting since June as have many others. June 26th to be specific. Why will Dell not tell us where we really stand with our machines being built and delivered. There are way too many e-mails and phone calls and frankly I am sick of it. I have been waiting patiently and want some answers.

Lionel,

Can you help clarify this once and for all!!!!!!!!!!!!!!

re: XPS 700 + Conroe Now Shipping

Lionel_Menchaca — Sun, 27 Aug 2006 00:05:28 GMT

Hoju, 13rian, darknicht: I do care and am doing my best. Please hang on while I work through this. Thank you.

RCamara: Please re-issue a comment with your e-mail and order details.

re: XPS 700 + Conroe Now Shipping

jgpoet — Sat, 26 Aug 2006 21:34:37 GMT

After my 2 reorder, can I get a real estimate on my ship date. Thank you, my original order was June 8th. Thank you Lionel

re: XPS 700 + Conroe Now Shipping

Frustrated Long-Time Dell EPP Customer — Fri, 25 Aug 2006 14:47:55 GMT

Lionel,

Please address this discrepancy between you and the XPS 700 Dedicated service team.

You keep saying that lead times are accurate for those who took the upgrade to the Core 2 Duo processor and that it is a new order, and October 18+ is the correct shipping date.

Cari Marota from the XPS 700 team keeps saying that we keep our places in line and the new replacement order will ship considerably faster than that (by end of August as was indicated on the original order).

Who is right?

Thank you in advance for a straight forward response.

re: XPS 700 + Conroe Now Shipping

darknicht — Fri, 25 Aug 2006 14:41:28 GMT

Lionel,

darknicht again; remember me? You were supposed to look into why Dell Canada was not living up to the promises you personally made on their behalf in this very forum. Well, they've broken another one of your promises. You stated in another XPS700 post that "we will not ship an order before contacting a customer to give them a chance to upgrade the processor." I've just received a call from Dell to inform me that my order has shipped, and it contains the D930 chip from my original order. There has not yet been a resolution to my "processor upgrade" yet Dell Canada decided to ship it anyway. Refresh your memory by reading my complaints further up this page, so that you understand why your company will now have to deal with a customer that is LIVID and will be refusing shipment of this machine unless something done immediately to set things right.

You previously asked me to send you my order number and contact information, and I did that. I had assumed it was in order for you or someone on your behalf to contact me, but that has not happened. I've received no contact from you or anyone at Dell since then (other than today's notice that the order has shipped even though I specifically told my sales rep to place it on hold until this is resolved). Was your request for my contact information just another Dell smokescreen? An attempt to publicly look like you care, while in reality doing nothing?

re: XPS 700 + Conroe Now Shipping

T--- — Fri, 25 Aug 2006 05:29:44 GMT

"4GB RAM installed, Windows only shows 3GB"

Thats normal if you are using a 32 bit operating system. :) The only way you can make windows show 4GB of ram is to turn off the pagefile in windows (really not suggested.) I suggest installing windows vista (which will be able to show 16 gigs of ram if your motherboard supports that.) I'll bet your bios showed 4 gigs of ram, Unless its one of those crazy nvidia chipsets that displays only two. (not sure whats up with that one, the bios sees two and windows will see more)