Share Your Opinion For A Chance to Win $500 From Dell

paj60 — Thu, 19 Nov 2009 02:46:14 GMT

I'm very upset with Dell. After hours on the phone, tons of emails, I having to send my the two mini laptops back because they will honor what they promised. I purchased two mini dells a week ago. I was told that was the cheapest price I could get. If I found the it cheaper they would honor that price. The next day, I received a a Dell Insider Sale booklet in the mail. The same mini laptop was $138.00 cheaper. I got on the phone and was given the run the around. First I was told I had to wait until the 18th to honor the new price, then I was told it wasn't the same laptop(it was), then I was told they couldn't find what promotion I was talking about. I sent the link, I faxed the promotion and gave them the promotion code. Still, they will not honor the new price. I have to send back computers, pay the 15% restock fee and purchase the new one for a cheaper price?????? I will never, I mean never purchase a Dell again. I can't believe they will not honor cheaper price, the next day. I'm a teacher and district only buys Dells. I've infomed my district office of the way Dell has treated me. They were rude, hard to understand and would not, I mean would not work with me.

Planecrazy222 — Thu, 12 Nov 2009 01:35:19 GMT

HOW CAN DELL LET THIS HAPPEN??????

I don't know if anybody from DELL actually reads these and gets back to the customer to help them or not, but I need to put my 2 cents in about the customer service I have just received while trying to purchase a Inspiron 15 laptop. I have been a faithful DELL user for some years now, but after the errors, confusion, and stress that I have gone through the last few days, I think in the future, if I decide to purchase another computer, I will have to look somewhere else other than DELL. I put in my order as per the norm, doing the customizing of the laptop online, and then talking to a DELL sales rep. NOT from Canada, NOT from the US, but from India somewhere. I placed my order and everything seemed to go fine. I ordered the laptop and a backpack and wireless mouse. The mouse and backpack came as a separate order in very good time. I thought everything was going smooth, as I assumed due to previous orders, until I started checking the status of the laptop. A few days went by...the status: In Production. Great! I check the next day. Status: Canceled! I was shocked!! I never authorized the order to be canceled. I get on the phone and call customer service(IN INDIA), and try to get some answers as to why my order had been canceled. After talking to about 3 or 4 different people, all of which were not able to tell me why my order had been canceled, just that it had been, I was finally directed to a manager at the call center. He informed me that the reason the order was canceled was due to a compatability problem with the system, and that there were about 800 orders that this had happened to, but that the problem was being fixed. So I told him that I wanted to re-instate the order, so he put me through to another agent, a different one than the one I had originally put my order in with, because he was on holidays for 2 weeks. I then talked to the new agent and told him that I wanted the order reinstated. The agent started to process the order, but when it got to the part about the payment, in which I used my credit card to pay for the laptop, he informed me that the card was not processing. So I gave him a different card to try...again, same thing. That card would not process. I informed him that I had enough funds in the account to pay for the laptop twice. He still insisted that the card would not process. I phoned the cards credit company to verify whether or not my cards were valid and in good standing, and that I was able to use them. The credit card company said that there was absolutely no problems with the cards, and that the problem was on DELL's end. I then called the agent from DELL back again and told him that the cards were good. He told me that their credit card processing system had a problem, and that it was being taken care of. So, there was no problem with my cards, and the problem was with DELL. After all that, the order was processed again. Now once an order has been processed, according to the DELL customer service, the order can not be changed, even if its the smallest, miniscule detail. When I looked at the new order, I noticed that the mouse and laptop had been reordered, even though I told them I had received them from the original order. As well, the shipping address was changed from the original order. I had put a different shipping address on the original order due to the fact that I was going to be away from my place of residence and that I wanted the parcels delivered to a friend of mine that was going to be there to receive them. The shipping address was 1 number digit difference(ie: say address was 1234, the different address was 1237). So when I noticed these discrepancies, I contacted DELL again to try and have the info changed. They told me about not being able to change the order at all, and if I wanted to change the order that it would have to be canceled....AGAIN!!!! So I canceled the order for the 2nd time. I contacted the agent and explained I had canceled the order again, and that I wanted the original order I placed, minus the backpack and mouse, with the original and correct shipping address. This was done. So when it was completed, I checked online to make sure that the laptop was in production. It was...But!! As I perused the contents of the computer just to make sure it was correct, I noticed that several different components had been changed from the order that I had originally wanted. At this point, I've had enough of trying to make this work. I'm leaving the laptop as is, but.......I WILL NEVER ORDER FROM DELL AGAIN AND I WILL MAKE SURE THAT ANYONE I TALK TO, I WILL INFORM THEM THAT THEY SHOULD NOT PURCHASE FROM DELL!!!!!!!!!!!!!!!

I hope that the higher-ups in the DELL Corporation, will get their stuff together. No customer should ever have to go through this ever!!!! Somebody in the company should be accountable for these kinds of screw-ups!!!!!!!

vohle — Tue, 22 Sep 2009 15:20:09 GMT

I agree with you 100%. I'm in the same boat with you. I took me forever to cancell my order cause they no longer stock it and just forgot to tell me and let me wait until I called them and ask where is my product. Dell customer serivce is the worst and they will continue to lose business with every unhappy customer cause word of mouth is the best advertisment.

vohle — Tue, 22 Sep 2009 15:07:24 GMT

I have been a long time Dell customer but I will not shop there any longer because Dell Customer Service is just horrible. This is why Dell is losing so many customers. Thier product is great but customer service is very bad. Don't they know that just one unhappy customer can cause many many others to not shop at Dell. Its called word of mouth witch is the best advertisment, I guess they don't get that.

JnoelB — Mon, 21 Sep 2009 17:32:27 GMT

Oh, by the way, Dell just aquired Perot Systems in a larger than 3 Billion Dollar purchase. I guess that explains why they dont really have to worry about "lower level" customers. Why worry about someone so small when you can reap money from a company takeover?

JnoelB — Mon, 21 Sep 2009 17:24:27 GMT

Isnt it beautiful to find out that after being a loyal customer for over 9 years, your account can be closed for really no reason. After purchasing two laptops, two full computers, printers, numerous accessories, apparently you may find out that you are no longer "worthy" enough to be extended any credit. Regardless of making regular, over the minimum limit payments, you can have Dell's back turned to you. I am happy to share this info with anyone because, afterall, I dont really matter to Dell anyomore. However, Im sure that Dell will exercise thier ability to keep from posting this blog. I mean, its really not that glowing in thier favor. Let me explain why. After making a purchase of a laptop in 2001, a credit line of $2000.00 was extended and regular payments were made over a three year period. This was about a 1500.00 purchase. After making regular scheduled, above the minimum payments for two years, it came time for a purchase of a new home computer. Dell was happy to increase the credit limit to 3000.00 and a brand new Dell computer was purchased and delivered. This was at the end of 2005. Regular payments were made and the computer had no problems. In 2008, after making regular, above the minimum payments for over three years, there was more than enough credit left to purchase a brand new, XPS 420 in June 2008. A purchase of a Dell Printer was also made. This was a 1700.00 purchase. Mind you, this was just a little over a year ago. The product was delivered and even though there have a few problems with Vista, the computer runs great! A year later, after making regular, above the minimum payments, it came time to purchase aother laptop. The purchase was made online with no problem and even after this purchase, there was still over 400.00 left in credit to make additonal purchases. The problem is, immediately after making this purchase in June 2009, suddenly credit worthiness was no longer good enough. Lets do the math: 1500.00 + 1800.00 + 1700.00 + 900 = 5900.00. The balance on the account is 2600.00 with 400.00 available supposedly in credit. What does this mean? Simply put, it means that this account has been handled by the customer in a considerate, responsible manner. This same customer is no longer worhty enough to be considered a "preferred" customer. Why? No one can say. Whats even more corious is how the cancellation on the account occured: It ocurred a day or so after the purchase of a brand new laptop (June 2009). So how is it that a customer of nine years, with an outstanding record of payment and loyalty in purchases, is suddenly unworthy right after making a 900.00 purchase on the very same account? Could it be that Dell has problems with customer service? Maybe. Then again, maybe they just dont care. It a shame seeing that we are in the process of beginning a start up company that will require the use of about four high capacity computers. To bad that Dell will not receive any business from this venture. Surely thier stockholders will be interested to know that this is not happening in a isolated manner. According to customer service (who by the way is not allowed to give even the customer any info in matters such as this, except to say "wait for the letter in the mail"), these checks on credit worthiness are just randomly conducted by a "system." So, its not some person sitting in an office being "evil" and cancelling an account. Its worse than that! At least you could talk to someone about it if that were true. These cancellations are created by a "system," totally devoid of human characteristic and since the system isnt a person or employee of Dell, it removes responsiblity from Dell for actions of Dell's own company. Im glad I experienced this because I know now that when someone approaches me and wants to set up a "system" to control who I will extend business to and who I should ignore, I will know to tell them "no thanks."

Noel, previously a loyal customer with close to 6000.00 spent in investments with Dell and an impecible history of "credit worthiness"

CHIA70 — Thu, 10 Sep 2009 17:28:03 GMT

I have purchased 4 Dell laptops and was a devoted customer until I purchased my XPS M1330. The motherboard has been replaced 3 times already and now it just again died yesterday afternoon. I have on the phone with customer care, tech center and who know how many other departments (didn't think they had soooo many) but total of over 6 hours on the phone with 14 different people. Does Dell address issues with a "bad" unit. Again my other 3 laptops still work with no major issues. It is frustrating since my XPS is a work laptop and I am out of commission everytime it dies. I have to state Dell Customer Service is HORRIBLE and one of them actully hung up on me when I kept asking them if it made sense that a reasonable person would continue to keep a unit that died out ever 4 to 6 months since I purchase it. The person would not answer and just hung up. I know they have a "procedures to follow" but come on, common sense has to be consider at some point. Extremely frustrate and ready to just send in this laptop (doesn't work anyways) and just go and buy a different brand who will back their product.

compubandit — Sun, 06 Sep 2009 23:05:54 GMT

I recently ordered a my 8th Dell computer. I was given no indication by the sales rep that Dell was having issue with fulfilling orders. So the night before it is due to ship I receive an email stating that the system has been delayed. Nobody at Dells Award Winning customer service can tell me why except to say that "due to unforeseen" reasons they are unable to ship my system. It amazed me that they were willing to give up my $2,500.00 Dell financed order so easily. They said that they would be happy to cancel it while others have told me that I can't cancel the order. Seems that Dell has forgotten to tell some of their staff that the Federal Trade Commission now allows a person to cancel certain mail order items if the company doesn't ship the item when they promise.

I really thought that Dell would upgrade my shipping to Next Day Air since it was their failure to get my computer to me in the time that they had allotted. Their Award Winning Customer Service would only say that they could not authorize it. I don't know who gave Dell that award for their customer service but something is definitely wrong with the system that gave it to them. If they really think the screwing that we get deserves an award, they should be sent back to work for Gateway.

I only wish that Dell was more worried about keeping their customers as they are about cutting costs by outsourcing about everything they have. I found out that they even outsource their supervisors. I actually received a call back from one of their supervisors and it turns out she doesn't work for Dell but another company in Utah. Go figure. They really don't know what is going on in their company and just how their customers are being treated. It's a shame...

cdj2300 — Wed, 02 Sep 2009 20:34:46 GMT

I am also disappointed with the my Dell and the lack of service I have received. I bought a Inspiron 1525 in June 2008, and started having problems June 2009. Lucky me, I got the 2 year warranty. I have had a couple different explanations for my computer problems including: faulty RAM (all together, I had 4 replacements), faulty motherboard (1 replacement), faulty video card, and then some vague software problem. I have spent hours on the phone with the Indian customer service.

what makes me most angry is an entry one of Dell's employees made on ripoffreport.com ( http://ripoffreport.com/Computer-Manufaturers/Dell-Computer/dell-computer-getting-a-replac-c96c5.htm )

Are you looking for quality support from Dell, the answer is simple:

Purchase business class

systems with GOLD technical support and your worries will disappear - for several reasons (higher quality components and higher quality technical support).

Dell should be honest with it's customers. We should know that businesses get US based service and priority for home visits. We should be told that we are able to buy business class computers and that they are built and supported better. If I had known, I would have spent more on the business class.

Dell, you have a lot of angry customers here who will make sure they tell their families and friends about your awful products and service. If an actual customer service representative would like to contact me, please email me. Unfortunately, you have no complaint line, so this is the only place I can lodge complaints. I have a suspicion that the "supervisors" i speak with on the phone are actually just regular employees...

A very dissatisfied customer,

Cierra Jenkins

jerseyite — Sat, 22 Aug 2009 22:39:56 GMT

you talk about someone being frustrated and aggravated , its wonder I don't have a heart attack at my age of 75. I have a demension 4700, it came with 2 separate drives 1 for cds and 1 for dvd. I have used the cds for games and it works fine. the dvd I never used cause I had no reason to use it before. now the new games I already have and have preorder expansions to them plus I bought a new set of games , they are all coming out with their games on dvds. I had 1 other game I bought about 4 months ago that came with a dvd , I put in the dvd but the drive couldn't read it. I thought maybe something was wrong with the disc, call the game company up told them what happen , they went along with me while I put the disc in again clicked on the drive and still couldn't read disc. they thought maybe it was damage and sent me another one this time on a cd so I never bothered with the dvd again. okay the game I already bought has the dvds put disc in not reading keeps telling me to put disc in. My oldest grandson was here , we tried a few times again same problem . he told me that I probably needed a new dvd drive. Im still under warranty call Dell told them what was going on he said he would send new part and tech will come to house to put it in. Now this has been going on since August 7th, tech called me and said he would be here on Monday Aug. 10th, he came they sent wrong part , sent a cd drive instead of the dvd. he called dell support and told them they sent wrong part . okay they send another part with the dvd and cd combo. the tech couldn't come until Aug 17th on Monday. he put disc in same problem not reading disc. calls the dell hardware tech talks to him about everything to get it working no dice. dell tech tell him not hardware problem but software problem that I had to get in touch with them. and now that is where all my problems begins with. after getting transferred so many times and then repeating everything I get a foreign speaking one that Im always having a problem with trying to understand or hear what the heck they are saying. was on the phone at 10 am with the first tech he really messed me real bad with my computer he had remote . I had a external drive so he saved some things there. then he started uninstalling my games that I had and told him I didn't want them uninstalled , he never even asked about it he just went ahead and did it and all of a sudden all my icons on the desktop looked like a messed up puzzle they were all on top one another you couldn't tell which was which. then he make me a new account for me because if I put another icon there is would get messed up but I would be able to use both accounts . got done with him at 4:30 pm from in the morning. went and got supper back on the computer I didn't turn it off and it was only 1 hr later. I went to my original account and couldn't get on the internet , went over to the new account could get internet there but I didn't want to use that account. so at 5:30pm Im on the phone with another software tech, told him what happen he took control of computer . told I didn't want the new account get rid of it , I wanted my original account that I had. he fooled around with the computer for awhile and told me that it wasn't software that it was haredware. I mentioned that the tech before him said same thing and would let hardware tech know that I didn't have to call him. well the last one told me they don't call hardware tech I had to talk to him so he transferred me to him. spoke to him told him what software said. Now did one has me doing all different things. at this point Im getting really frustrated , aggravated and nasty and letting techs know it too. okay tells me he is sending 3 parts to tech to come to house and install them I know one was the dvd drive but never knew what the other 2 were cause I keep asking him to speak clearer and loud so I could understand him.. I gave up asking but before he left he reset my computer back to desktop factory setting which I wished he had never done. now it 10:30pm when I get off the phone and nothing was resolved.next day turn on pc I get something on screen that I had to wait until a pop up came saying press F1 called tech again about that got that fixed. so started to put some programs back on pc . then I find out my printer wasn't showing up as a hardware in my computer screen, so I put the disc for the printer in and I had the hardware showing in the screen afterwards so that was okay.on Aug. 20th the home service called and said he got mail about the parts and he would probably get it that afternoon and would be at my house tomorrow morning meaning Friday Aug 21st. later get a phone call from Dell tech wanting to know if problem is solved told me no and the home tech wasn't coming until tomorrow morning. dell tech said he would call that in the afternoon to see if it was fixed. the home tech came and put in dvd drive and it worked didn't need other stuff. he left later on turned off pc . went back after dinner lo and behold my external drive isn't showing up on the phone again starting to really boil now and I m blowing off steam . well he said external drive needs new cable I have to call the company and talk to them about that. okay going to do that. now this morning Saturday Aug 22nd. find out my printer isn't showing up as hardware again in pc screen. Oh by the way the nite before got pop up to download windows sp 3 pkg or something like that anymore I can't even think straight after all this *** going on. back about the printer , I put the disc printer in and it saids it updating printer. still can't get to recognize it it keeps showing up as software inthe pc screen. so I uninstalled it and then reinstalled it now it gets to the end saying connect cables to printer and computer did that and won't continue on to do what it has to do so now Im without a printer. I am disgusted and fed up with everything about Dell , your techs aren't worth the room they take up you need to have english speaking techs who knows what they are doing . And in the bargain I had to pay $139 if I used them meaning software tech for 1 call or take the contract for $249 which I did and I may just call and cancel that and I think after all this aggravation and the health problems it is causing me You should just me a new computer and a all in one printer . I have problems with breathing and this aggravation and frustration has me coughing all the time and have trouble breathing. I am also sure you will just let all this pass by . and not even acknowledge it. Your company has very very bad costumer service.!!!!!