Dell Windows 7 Upgrade Program

senthilvel — Tue, 20 Oct 2009 17:17:09 GMT

I bought a studio-xps (435MT) on 9/16. It came with an offer of free upgrade to Windows 7.

When I go to win7.dell.com to register my system, it comes up with this error.

This system is not in our database yet. It can take up to 10 days from date of purchase for your service tag to be processed, so please try again at a later time. If more than 10 days have elapsed since date of purchase, please verify that you have entered the correct service tag and review the eligibility criteria.

I have tried contacting customer care numerous times. Had chat sessions. Submitted email requests. Still no help.

Posting here to find if someone can help me.

Jorgelina — Tue, 20 Oct 2009 15:07:38 GMT

I just bought a Studio 17, that came with vista 32bits eligible for Windows 7.

Does anyone know if I can get the 64bits version of windows 7?? There was a document (DSN Document ID 158098) that let you get the 64bit vista version if you had the 32bit version..

In anyways Tech Support says this document doesn't exist, and I cannot register myself in the win7 webpage in order to request the DVD. (Even though webpage says I should be able to register after 10 days of buying the laptop - which was on september 29th - and today tech support says I should wait 15 more days...)

Can somebody help me out with this?

wind_jt — Sat, 01 Aug 2009 14:28:08 GMT

I just bought a Inspiron15 (1545) with Windows Vista Home Premium on 20th of July in Australia, and I received it on 29th July. shouldn't my laptop be eligible for the free Windows 7 upgrade? But why when I try to register and it said the system is not eligible when I validate with my service tag?

dgffrule — Tue, 28 Jul 2009 12:25:29 GMT

I bought a dell laptop from a retail store in the UK and am having a similar problem to others in that my laptop is registered as being bought on the date it was shipped from dell not the date i bought it from the store.

I have already registered it and transfered ownership but this has not helped.

Who should I contact to sort this? The contact link only seems to offer customer services to those who have bought direct from dell and have a customer number.

Do you have an email that I can contact the UK customer care on?

I would rather not phone as I do not think I should have to pay to sort a problem that is not my fault.

Thanks

Ajith Vijayan — Mon, 27 Jul 2009 11:20:19 GMT

I'm having Inspiron 1520 Laptop.When purchased the OS was Windows XP Pro SP2 and later I upgraded to Windows Vista Home Premium(not thro Dell) Genuine Version.

Now is it possible to upgrade to Windows 7 through Dell's upgrade option with my Windows Vista OS ?

If yes how it is possible?

If no what I've to do to get upgraded??

jkscott1983 — Mon, 27 Jul 2009 05:16:17 GMT

I ordered two new Inspiron 15 1545's on July15th, I received them on July 25th. I know for a fact both systems or eligible for the free Windows 7 upgrades. however when I go to register it says the systems aren't eligible. Can someone help me out?

Vinay_S — Thu, 09 Jul 2009 19:00:26 GMT

I got my Studio 1555 Delivered on July,12..

Since i got to know about the windows 7 program after getting the laptop - I had contacted technical support and customer support..

I have explained my problem several times.I have got only ONE proper response from Technical Support. He said that i am not eligible for FREE WINDOWS 7 UPGRADE.

The Windows 7 Upgrade program states that system purchased after Jun 26 are eligible for upgrade. Even though i am in 30 day Dell's Return Policy period i was refused free upgrade.

I am ready to PAY for the upgrade.I have been asking them to inform me the price for for the PAID upgrade for WINDOWS 7 HOME PREMIUM EDITION.

But i have got no response from 1 week. I have even complained in unresolved issue 3 times and still not even a single reply. I did not expect this from DELL

joskyj — Tue, 07 Jul 2009 17:09:12 GMT

I bought a XPS 1530 this year (march) I hope that DELL don't forget and launch some promotion to owners like me. And I'm disappointed why this model (XPS m1530) is not supported for dell promotion for win7 upgrade.

nmbwmc — Tue, 07 Jul 2009 02:35:14 GMT

On June 16th 2009, after much research on various desktop PCs, I decided to order a Studio XPS 435 desktop for my home because of my prior positive experiences with Dell products and features of this desktop. Before the desktop was ordered, I had an online chat with one of Dell's sales rep. who specifically assured me that if I ordered this desktop PC, Dell would provide me with a free Windows 7 upgrade (I asked him twice in the chat). After I received the PC on June 20th there was no coupon, paperwork or instructions that would indicate a free Windows 7 upgrade. I've contacted Dell Customer Support (many times) as well as the sales rep. who sold me the PC (no response).

The only resolution Dell Customer Support has provided to me was to return the PC. The free Windows 7 upgrade was one of the factors that influenced my purchasing decision. I don't understand why Dell would want to incur the cost of shipping to return the PC, the shipping the new one to me and incurring the loss on selling the returned PC as refurbished unit.

It seems to me that there is a lot of time, money and effort wasted for the both of us. I spent the week setting up my personal preferences, bookmarks, software (i.e. McAfee antivirus and firewall, MS Office 2007, Firefox, Photoshop, etc.), setting up my printers, copying data from my old PC and connecting to my home network.

I understand Dell and other PC manufactures with Microsoft have to set a date for Windows 7 eligibility and that they cannot offer free updates to everyone. My complaint is with your Sales Representative who deceived me by assuring me that if I made the purchase that evening while on the phone with him I would indeed be eligible for the free upgrade. I hope this is not a practice that Dell endorses or promotes just to sell more PCs. In a prior comment -lorax1284 seemed to have had a similar experience with a Dell sales rep. It would be interesting to see if it was indeed the same sales rep. As a loyal Dell customer, please consider my request and make an exception for Windows 7 upgrade considering the events that took place for this desktop sale. Investigate and review the chat logs before the sale on June 16th before 10:30pm. Please feel free to contact me if you have any other questions.

patdakat — Fri, 03 Jul 2009 18:28:15 GMT

I am somewhat disappointed that isn't a part of the Windows 7 pre-order offer. I would prefer to order through Dell. Is Dell going to give me technical support if I buy it through Amazon or Best Buy. I am planning to buy the Professional upgrade and that will require a complete installation and reinstalling the programs. The pre-order is half the cost. Tech support had no answers and a couple of transferred phone calls had no answer.

On something that requires this big a change, I would prefer that all the responsibility be in one hand.

pat