Best Buy Customers Now Have a Choice

tabrego — Thu, 04 Jun 2009 13:26:55 GMT

My Dell Inspirion 1545 was a present for my wife ( underline is not intentional) Microsoft and Dell are brand names and I wanted to get her value and let her write the book she has always wanted. Guess what the cursor jumps around everywhere and she can barely get in a sentence in before the cursor starts to move to "Mexico" South, North, West, East etc. Dell can't or won't help us. Microsoft is a carousel of downloads, patches, go to the manufactor and all it's my fault somehow.

I am a Grandfather and patient as the day is long and willing to wait, negotiate, be nice to everyone regardless, the guy that welcomes someone to take my parking space with no problem. I've done my due diligence read Vista directions and made things work when everyone else was just talking hate speech.

Yes this a very personal email that will not be published but I did stand on my two feet and I am telling Microsoft & Dell hey read your own code of conduct and go the extra mile and help us. I'm not giving up on either company and have hope and believe our root American Companies will do this one thing "FIX the cursor jumping around and quit giving us the run around". Someone take responsibility even if you are the underpaid, overworked little guy.

My wife is a RN nurse, my son is Georgia/ Army-OCS getting ready for Afganistan (worked at the Pentagon during 911) and I put my years at AT&T and we often went the extra mile without making a cent. Please will you Microsoft help us? We type daily every day.

Still your Friend
Tabrego

Shashank Jain — Mon, 11 May 2009 14:41:02 GMT

I have purchased a Dell Studio Hybrid with an impression of good product quality and prompt & efficient after sales service. But my bad time started after placing the order through the net. The product delivery took 2 weeks more than promised (before clearing the payment). Within 10 days of delivery, the optical device developed snags (it doesn't accept CD/DVDs and also eject button doesn't function). The complaint registered is not resolved fully even after 15 days. Online remedies suggested by DELL India don't work (already tried twice).The optical device has been by now but eject button still doesn't work. Now, I am not sure about the quality of other internals in my system.

Finally, it seems that I have made a wrong choice.

Shashank Jain

< Admin Note: Email removed per privacy policy >

mark1230 — Mon, 11 May 2009 12:08:31 GMT

i like dell due to its customisation ability ....

i have already two laptops

All of them are refurbished and taken from dell Used laptops dell

justinstyles — Sun, 10 May 2009 15:43:42 GMT

Will Dell be informing its customers more directly via e-mail or postal letter, for example, of this clarification?

I was in a Best Buy store yesterday (checking out notebooks) and a family (grandfather, father, and daughter) were looking to buy a new notebook for the daughter. The father was asking about a service on the new Dell notebook and how it differed from his existing Dell. That led into his second query about wireless Internet on his existing Dell. After considerable further discussion that narrowed the issue to the wireless hardware (not the service provider), the Best Buy employee suggested that he go to the Customer Service counter to check on the warranty of his existing Dell (the existing machine was purchased at a Best Buy).

On a related note, here are a sample of the Best Buy employee's comments to that family about how notebook computer repairs are handled. For example, he said that...

Toshiba nowadays does not ship its machines back to Japan for repair
if the customer returns the same Dell four times, Dell will replace the entire machine on the fourth time (partially related to a comment that Dell will not return the hard drive so the daughter needs to remember to back-up the hard drive contents)
the Dell machine (that the family chose) only has a one-year limited warranty so he would recommend getting the Best Buy extended warranty since it would allow them to bring the machine to the store for inspection or have Geek Squad review at their home.

Best regards.

PS: I have only one experience of purchasing a pre-built computer via a store (last century). Although I've visited Dell kiosks (before Dell began distributing via Best Buy), I've only purchased Dell via Internet; my other computer purchases have been parts for self-construction of a computer.

smloh — Sat, 09 May 2009 16:28:49 GMT

I have just spent over an hour talking to at least 7 different people on the phone. I purchased my laptop from Walmart in May 08, but tech support tells me that my warranty expired in March. I am told there is nothing that can be done, even though I have the receipt right in front of me that states I purchased the computer from Walmart on 10 May 2008.

I am extremely disappointed that what I was told was a 1-year warranty has in fact turned out to be only 10 months. What's even worse is the fact that had I known I was not getting a full 1-year warranty for purchasing my laptop from Walmart, I would have called as soon as my battery started showing problems instead of hanging on since I thought my warranty would still be valid for a bit longer.

I hope someone can clarify about the length of warranty customers purchasing from a retailer like Walmart and Best Buy gets.

All in all, it has been a very frustrating experience for me.

Davet50 — Sat, 09 May 2009 02:08:45 GMT

I hope that this new policy will be extended to the other big box stores as well.